Sales quality dashboard and metrics

Sales quality dashboard and metrics

Reading time: 11 min.

What you will find in the My Sales Quality tab

In the My Sales Quality tab, you can check detailed information on your activity on Allegro.

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That data shows the areas you succeed in and the ones you should improve. There, you will also find useful tips that may help you improve your scores.

What the sales quality is

The sales quality is an overall rating of your activity on Allegro. We calculate it based on the data from your account concerning, for example, your contact with customers, delivery speed, or buyer satisfaction. We convert this data into points that we grant in specific metrics. That way we know whether your sales quality is at the Super or Needs improvement level.

How we calculate points for sales quality

We grant points in 7 metrics and recalculate them every day. For most of the metrics, we calculate points based on data from the last 30 days. There are two exceptions: On-time dispatch and Fast dispatch. In those metrics, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase has expired within the last 28 days. We look at the later of those dates.
The score displayed in the My Sales Quality tab is calculated for the previous day (from the data we collect between 00:00 a.m. and 11:59 p.m.).
We display points for the sales quality only to those sellers who had at least 1 active offer within the last 30 days.
Note that the score is calculated only for an account from which you access the tab. If you have several accounts, you can check your sales quality score for a specific account when you sign in to it.
Only you can see your sales quality score. We do not share your scores with others.
Within the sales quality, we grant points for your activity in each marketplace. That is why, if you sell in foreign marketplaces, in the My Sales Quality tab, you see scores we calculate based on data from all marketplaces.

How many points you can earn

You can get a total of 400 points for the sales quality. Depending on the number of points you gain, we will determine your sales quality level.

Points	Your sales quality score
from 230 to 400 points	Your sales quality score Super
from 101 to 229 points	Your sales quality score Good
from 0 to 100 points	Your sales quality score Neutral
below 0 points	Your sales quality score Needs improvement

Check in the table below how many points you can get for each metric.

Points	Points you can get
Complaint resolution time	Points you can get 50 points
Unresolved buyer issues	Points you can get in this metric, you do not get points — we can only deduct them
Timely responses	Points you can get 50 points
Fast payment refunds	Points you can get 100 points
On-time dispatch	Points you can get 40 points
Fast dispatch	Points you can get 160 points
Terms & Conditions and rules	Points you can get in this metric, you do not get points — we can only deduct them

Where you can check your current score

You can check it in the My Sales Quality tab, in the Your sales quality level section. There, you can also check how your sales quality level has evolved in the last 30 days. When you hover the cursor over a selected point on the graph, you will see more details.

If you click [download report], you will download a file containing even more information about your sales quality. For example, how your scores in specific metrics have changed in the last 30 days. Besides, you will find there more data based on which we deduct points in the Terms & Conditions and rules metric.

Why you should pursue the best results possible

If you offer high-quality service and quickly dispatch orders, buyers are more likely to buy in your offers. In addition, a high sales quality level may help you build a good relationship with buyers. That, in turn, may encourage customers to come back and recommend shopping at your store.

Note that your sales quality influences not only your customers' shopping experience. It may also be very beneficial for you.

The higher your sales quality is, the higher your offers are in the search results sorted by relevance.
If your overall sales quality is Neutral or higher, you can:
- you can gain a chance for your offer to become a Top Offer — the one that represents the product
- get the Smart! badge for your offers
- submit your offers for the campaigns within the Deal Zone
- get the transaction rebate (commission refund) automatically
- join the AlleDiscount program
- participate in Allegro Days
- join the Allegro Prices program
- share offers in foreign marketplaces.
If your overall sales quality is lower than Neutral, we can suspend your account.

How to download a report for each metric

You can download a detailed report for each metric. It will help you learn based on what data we have calculated points in a given metric.

To download a report:

Go to the My Sales Quality tab and click details below the name of a given metric.
We will display a side dashboard with detailed information about the given metric.
In the side dashboard, click [download report].
Done! The report will be saved on your computer.

What you can learn in the Super Seller section

In the Super Seller section, you can check:

whether you have the Super Seller title
for how many of the last 30 days you have maintained the sales quality level of Super
for how many of the last 30 days you have maintained a sales quality level not lower than Good.

How we make the best sellers stand out

On the offer page, in the About Seller section, we display the sub-section called The seller is characterized by. If you meet specified conditions, we will display two badges:

Dispatching orders quickly
Making refunds quickly.

They will help buyers know which seller stands out from the rest in terms of these two aspects of activity on Allegro.

How to get the badge

We grant the badges automatically. You just need to earn:

150 points in the Fast dispatch metric — to get the Dispatching orders quickly badge
60 points in the Fast payment refunds metric — to get the Making refunds quickly badge.

When we can add or deduct points for the sales quality

In the My Sales Quality tab, we can add extra points or deduct them in extraordinary situations. That concerns, for example, the situations when:

you file a complaint about our actions — for example, you disagree with why we have removed your offer. If we uphold the complaint, we add the points to the metric from which we took them away earlier.
we exclude recommendations and ratings from buyers from your statistics — learn more.

Frequently asked questions

Does my sales quality score affect my status in the Super Seller program?

Yes. To become a Super Seller, you need to meet 4 conditions. Two of them are related to the sales quality level. Learn more about the Super Seller program.

Do all sellers see the same metrics in the tab, or do they depend on, for example, the category where I list my offers?

Metrics are the same for all sellers.

Does it matter for how long I have been selling on Allegro in the dashboard?

No. In the tab, you can see the results based on your sales data from the last 30 or 28 days - regardless of how long you have been selling on Allegro.

Will I be notified when my score drops?

Yes. If your score declines significantly, we will let you know about it by email. If this is the case, go to the tab and check what you can improve.

In the dashboard, I can see a notification that says sales quality is one of the factors influencing my sales. There is also information about the percentage increase in sales. Where does this data come from?

Bear in mind that sales quality is just one of the factors that may influence your sales results. There are others, such as price or delivery time. This is why we cannot guarantee that your sales performance will grow when you raise sales quality.

To calculate these values, we use the Allegro Analytics data. See the details of the process below.

We check the number of all transactions on Allegro from the last 30 days.
To each transaction, we assign the sales quality level the seller had at the moment of purchase.
For each of those 30 days, we check the number of sellers with a given sales quality level.
We calculate the daily sales value based on those transactions. We convert the value of orders placed in foreign currencies into PLN according to the conversion rate from the day of purchase.
We divide the daily sales value by the number of sellers (split by their sales quality level).
The result is the average daily sales value for each sales quality level. Then, we convert it into a percentage value.
We compare this data and use it as a basis to display how the sales quality level correlates with sales results.
- If your level is Super, the chart will show how values change between specific levels — between Neutral and Good, Good and Super, and so on.
- If your level is different than Super, the chart will show how values change between specific levels and your sales quality level.

Reading time: 10 min.

When we can exclude orders from your statistics

Find out how and when we can exclude orders placed with you from your sales quality and statistics related to the same-day dispatch.

We can exclude orders with delayed dispatch from your statistics if the delay was not your fault. After we do that, they will not negatively affect your:

sales quality scores in the On-time dispatch and Fast dispatch metrics
statistics, based on which we check whether we can display information about the same-day dispatch time in your offers.

We can only exclude the orders that we are able to track from your statistics.

Problem with a courier pickup

Depending on how you dispatch orders, we will exclude them from your statistics automatically or based on your report submitted through the Report a problem with the courier pickup tab. Check the details below.

We will exclude orders automatically if they meet all the conditions below:

you dispatch them using Ship with Allegro and order a pickup for them in the tool — we will not automatically exclude orders for which you have ordered fixed pickups
you order a pickup before the dispatch time you declare in the offers expires
due to a problem with the courier pickup, the parcels with those orders will be scanned too late (after 8:00 a.m. the next day after the declared dispatch time has expired) or will not be scanned at all
the parcels with these orders have been delivered to buyers after the estimated delivery time that they saw in offers during shopping has passed.

We will exclude these orders from your statistics at the latest the day after the estimated delivery date that the buyer saw in the offer at the time of purchase. Because of that, you do not have to contact us about them. You can find information about the exclusion of a given order in the Delivery efficiency report.

In some cases, we may not automatically exclude orders placed with you. For example, this can happen when there is more than one consignment note assigned to the given order. In such cases, you need to report the orders that we should exclude. See below how to do that.

How to report a problem with a courier pickup

You can do it in the Report a problem with the courier pickup tab. Go to the article to find out more.

Customer requested later dispatch time

In such a situation, we can also automatically exclude some orders from your statistics. This applies to orders that meet all the conditions below:

they received negative points in the On-time dispatch metric
they have not been excluded before
during the purchase, the buyer asked for a later dispatch in the Purchase notes section of the delivery and payment form.

We will exclude these orders from your statistics no later than the day after the estimated delivery date the buyer saw in the offer at the time of purchase. It means you do not need to contact us regarding them. You can find information about the excluded order in the Delivery efficiency report.

If the buyer asked you for a later dispatch in a different way — for example, by email — we can also exclude such an order from your statistics. If you want us to do this, contact us through the form and:

provide the number of the order dispatched later at the buyer's request
attach a confirmation that the buyer requested a delayed dispatch. It can be, for example:
- a message from the buyer in the Message Center
- a screenshot with the buyer's message, with their email address and phone number visible.

Incorrect buyer's details

Buyers who place orders at your store might sometimes provide incorrect details — for example, an address that does not exist. In that case, you might have trouble dispatching a parcel so that it arrives at the time specified in the offer. If this happens and you dispatch the parcel with a delay, such an offer can also be excluded from your sales quality. To make it possible, contact us and:

provide the number of the order in which the customer used incorrect details
confirm that you tried to obtain the correct details. You can confirm that with:

your request sent to the buyer through the Message Center

a screenshot of your message to the buyer in which you are asking for the correct details. Make sure that the screenshot shows the date and time when the message was sent — thanks to that, we will be able to confirm that you contacted the buyer by the declared time of dispatch.

If you cannot contact the buyer and complete the order — apply for a transaction rebate (sales commission refund). When we grant it, we will automatically exclude that order from your sales quality.

In-store pick-up

If the customer chooses a delivery option while placing an order but eventually declares that they will collect the purchase — we cannot track such an order. For that reason, we can exclude it from your sales quality. You only need to contact us through the form and:

provide the number of the order in which the customer chose the in-store pick-up option
confirm the customer collected or will collect the order in person. You can confirm that with:

information included in the order details by the buyer

a message from the customer in the Message Center

a screenshot of the message from the customer with their details — email address and phone number.

Custom-made products

If you sell custom-made products, you need additional information from buyers. If a buyer does not provide it on time, you might have trouble dispatching a parcel at the time specified in the offer. If this happens and you dispatch the parcel with a delay, such an offer can also be excluded from your sales quality. To make it possible, contact us through the form and:

send the number of the order for which additional information must be provided
confirm that you tried to obtain the this information. You can confirm that with:

your request sent to the buyer through the Message Center

a screenshot of your message to the buyer in which you asked for necessary information. Make sure that the screenshot shows the date and time when the message was sent — thanks to that, we will be able to confirm that you contacted the buyer by the declared time of dispatch.

We can exclude orders placed at your store from your sales quality in other circumstances as well — not only those described above. If you are not at fault for not dispatching parcels on time — contact us. If we can confirm that you are not responsible for the delayed dispatch, we will exclude those orders from your sales quality.

Where you can check if we have excluded an order from your sales quality

You can check that in the report for the On-time dispatch metric.

To do this:

Go to the My Sales Quality dashboard.
Select details next to the On-time dispatch metric.
In the window on the right, click [download report].
The report file will be saved on your device.
Open it and go to the Orders spreadsheet.
Use filters and in the Order counts towards Sales Quality column, search for orders with the No value.
Done! You will see the list of orders that we excluded from your sales quality.

What offers we automatically exclude from your sales quality

For some delivery options, we are not able to check the delivery status. That is why we exclude orders dispatched with those options from the On-time dispatch and Fast dispatch metrics.

This applies to the following delivery options:

Delivery by the seller
Economy letter
Priority letter
Personal pick-up from the seller
Email delivery — to any country
all delivery options to Portugal
Magyar Posta.

We also exclude all orders for which we granted a transaction rebate (sales commission refund) from your sales quality.

Reading time: 21 min.

How we award points for each sales quality metric

See what aspects of your activity on Allegro we rate within each metric.

The maximum number of points you can get is 400. The scoring for each level is available in the table.

Sales quality level	Number of points
Super	Number of points from 230 to 400 points
Good	Number of points from 101 to 229 points
Neutral	Number of points from 0 to 100 points
Requires improvement	Number of points below 0 points

Complaint resolution time

In this metric, we check the average time it took you to accept or reject buyer complaints submitted in the last 30 days.

This metric does not include complaints related to issues on the carrier's part.

How we calculate points

We only grant positive points in this metric — you can get a maximum of 50 points for an average complaint resolution time of less than 7 days. Check the details in the table below.

Score	Points
14 days or more	Points 0 points
less than 14 days	Points 15 points
less than 13 days	Points 20 points
less than 12 days	Points 25 points
less than 11 days	Points 30 points
less than 10 days	Points 35 points
less than 9 days	Points 40 points
less than 8 days	Points 45 points
less than 7 days	Points 50 points

Note

If no customer has issued a complaint in the last 30 days, we will award you the following points:

25 points — when you have had fewer than 10 orders in the last 30 days
50 points — when you have had 10 or more orders in the last 30 days.

Example

In the last 30 days, the average time you needed to make a complaint decision was 7 days and 8 hours. This result is shorter than 8 days — so you will receive 45 points for it.

See how you can improve your score in this metric.

Unresolved buyer issues

In this metric, we check the ratio of compensations paid out under the Allegro Buyer Protection program to the number of opened Discussions and complaints within the last 30 days. We consider the compensations from Allegro Buyer Protection that we add to your settlements with Allegro, although there may be exceptions from that rule.

If we notice that a problematic situation with a buyer (Discussion or complaint):

has been resolved in line with the law and our rules — we will be able to exclude such a compensation from this metric
has not been resolved in line with the law and our rules — we will be able to include such a compensation in this metric, even if it was not added to your settlements with Allegro.

calculating percentage of unresolved buyer issues

In this metric, we do not include reports related to issues on the carrier's part.

How we calculate points

In this metric, we grant only negative points — you can get a maximum of -200 points. Check the details in the table below.

Score	Points
10% or less	Points 0 points
over 10% to 20%	Points -20 points
over 20% to 30%	Points -40 points
over 30% to 40%	Points -60 points
over 40% to 50%	Points -80 points
over 50% to 60%	Points -100 points
over 60% to 70%	Points -120 points
over 70% to 80%	Points -140 points
over 80% to 90%	Points -160 points
over 90%	Points -180 points
100%	Points -200 points

Note

If, in the last 30 days, you have had fewer than 3 Discussions and complaints or Allegro Buyer Protection payouts — you will not get negative points.

Example 1

In the last 30 days, your customers opened 7 Discussions, and one buyer submitted a complaint. As a result, we paid 4 compensations under Allegro Buyer Protection.

We calculate your score as follows:

Unresolved buyer issues = 4 payouts from Allegro Buyer Protection / (7 Discussions + 1 complaint) x 100%

Consequently, 50% of your buyer issues are unresolved. You will score -80 points for that result.

Example 2

In the last 30 days, your buyers started 3 Discussions, and one buyer submitted a complaint. As a result, we paid 2 compensations under Allegro Buyer Protection. In this case, you will not get negative points. As per the definition above, you get negative points if you have a total of at least 3 Discussions and complaints in the last 30 days and we have paid your buyers at least 3 compensations under Allegro Buyer Protection.

See how you can improve your score in this metric.

Timely responses

How we award points in this metric

In this metric, the number of points we grant depends on the percentage of messages from buyers you manage to reply to within 24 hours. We check the response time for questions asked in:

Discussions
Message Center, including those via:
- Ask a question option on the offer page
- Ask about purchase option displayed next to orders in the Purchase history tab.

In this metric

You can earn between -285 and 50 points.
We grant 10 points for each 1% over 95% of timely responses.
We deduct 3 points for each 1% below 95% of timely responses.

Note

If, in the last 30 days, you have no questions from buyers and no messages in Discussions, we will grant you:

25 points — if you have had fewer than 10 orders over the past 30 days
50 points — if you have had 10 or more orders over the past 30 days.

Response times for customer inquiries and Discussion messages are not counted on Saturdays, Sundays, and public holidays – in accordance with the Polish calendar. You can respond to these messages:

by 11:59 p.m. on Monday — if the buyer sends a message/question on a Saturday or Sunday
by 11:59 p.m. on the next working day — if the buyer sends a message/question on a public holiday.

Example

You have 97% timely responses to questions from customers and messages in Discussions. That is 2% over 95%, so you will get: 2 x 10 points = 20 points.

See how you can improve your score in this metric.

Fast payment refunds

In this metric, we check the average number of days it takes you to refund buyers. We take into account the time of refunds for orders that buyers have returned over the past 30 days.

We count the time starting from the moment you get the return parcel. We consider only the returns due to withdrawal from the agreement, and with the status that confirms you have collected the return parcel.

If no customers have returned products in the last 30 days, we will grant you:

50 points — if you have had fewer than 10 orders in the last 30 days
100 points — if you have had 10 or more orders in the last 30 days.

We do not grant negative points in this metric.

How we count the points

We award points in this metric depending on the average time you take to refund buyers.

Average refund time	Number of points
more than 5 days	Number of points 0 points
5 days or less	Number of points 20 points
4 days or less	Number of points 40 points
3 days or less	Number of points 60 points
2 days or less	Number of points 80 points
1 day or less	Number of points 100 points
no returns from buyers	Number of points 50 points

Check in the table below how we count the number of days we account for in your average rating.

When you refund the buyer	The number of days we account for to calculate the average
by 11:59 p.m. on the return collection day	The number of days we account for to calculate the average 0
by 11:59 p.m. on the day following the return collection	The number of days we account for to calculate the average 1
by 11:59 p.m. 2 days after the return collection	The number of days we account for to calculate the average 2
by 11:59 p.m. 3 days after the return collection	The number of days we account for to calculate the average 3
by 11:59 p.m. 4 days after the return collection	The number of days we account for to calculate the average 4
after the buyer lets you know about the return, but before you receive the return parcel	The number of days we account for to calculate the average 0
on the day the buyer lets you know about the return — when they do not need to send back their order*	The number of days we account for to calculate the average 0
on the days following the buyer letting you know about the return — when they do not send back their order*	The number of days we account for to calculate the average not included

* When you agree to refund the buyer without them sending back the order.

Example Your average refund time is 2 days and a half from receiving the return parcel. It is less than 3 days and you will receive 60 points.

Additional information

We do not consider returns due to complaints or order cancelations.
If buyers return their orders in multiple parcels, we count the refund time from the moment you collect the last parcel.
We can check the status of the return parcel only if the buyer selects one of the carriers we suggest in the return form. If the seller uses the option: Dispatch on my own, we are not able to check the status of such a parcel. That is why we will not consider parcels dispatched with that option in the metric.
We count the time for this metric in calendar days.
If you refund the buyer in any different way than through Allegro Finance, we will not consider this refund in this metric.

See how you can improve your score in this metric.

On-time dispatch

In this metric, we check the number of orders that have been:

dispatched in accordance with the time declared in the offer or
delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.

We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders dispatched on time.

For orders that include products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.

In that metric, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase expired within the last 28 days. We take into account the later of those dates.

See examples

On March 5, a buyer makes a purchase in an offer where you declare dispatch within 2 days. At the moment of purchase, we displayed March 8 as the estimated delivery time in that offer. This means we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 9 — that is, to April 5.

sales quality example 1

On March 5, a buyer makes a purchase in an offer where you declare dispatch within 4 days. You need to dispatch that order by 11:59:59 p.m. on March 9. However, you dispatch orders faster than you declare, so at the moment of purchase, we displayed March 7 as the expected delivery time in that offer. In that case, we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 10 — that is, to April 6.

sales quality example 2

In this metric

You can earn from -460 to 40 points.
We will give you 5 points for every 1% over 92% of orders dispatched on time.
We will deduct 5 points for every 1% below 92% of orders dispatched on time.

Example

You have dispatched 96% of orders on time — 4% over the 92% threshold. According to the calculation, you will receive 20 points for this result: 4% x 5 points = 20 points.

Additional information

You specify the dispatch time in the listing form. We use this information to determine whether you managed to dispatch the order according to the declaration. You can change the dispatch time at any moment: in a single offer or in multiple offers at once.
We consider the moment of delivery to be the first attempt at delivering it to the buyer, or when the parcel is placed in a parcel locker / at a pickup point.
You can check the estimated delivery time displayed to the buyer at the moment of purchase in:
- the Orders tab. Just go to the Delivery details section in the selected order.
- the delivery efficiency report in the Delivery deadline (On-time dispatch) — learn more.

See how you can improve your score in this metric.

Fast dispatch

In this metric, we check the number of orders made in offers with declared immediate or 1-day dispatch, and:

dispatched on the day of placing the order and paying for it or
delivered no later than indicated by the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.

We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders with fast dispatch.

For orders that include products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.

If the dispatch time you declare in your offers is longer than 1 day — you will not get points for orders placed in those offers.

See an example

On March 5, a buyer makes a purchase in an offer where you declare immediate dispatch. At the moment of purchase, we displayed March 6 as the estimated delivery time in that offer. This means we will include the order made in that offer in the Fast dispatch metric for 28 days, counted from March 7 — that is, to April 3.

sales quality example 3

How many points you can get

Maximum number of points	Minimum number of points
160 points	Minimum number of points 0 points

You can get 160 points — the maximum possible amount — starting from 54% of orders dispatched on the same day.

How we count the points

In this metric, you will receive 3 points for every 1% of orders with fast dispatch. We do not grant negative points in this metric.

Example

You declare dispatch within 24 hours in all your offers. In the past 28 days, buyers placed 1,000 orders in these offers. You managed to dispatch 250 of them on the day of purchase. They make up 25% of all your orders. You will receive 3 points for every 1% of orders with dispatch within 24 hours, that is: 3 points x 25% = 75 points.

Additional information

You specify the dispatch time in the listing form. We use this information to determine whether you managed to dispatch the order according to the declaration. You can change the dispatch time at any moment: in a single offer or in multiple offers at once.
The time that carriers need to deliver parcels may change. That is why we check to make sure we have the correct data every day. If not — we update it. You can check the up-to-date information about the shipping time for the delivery options available on Allegro on this page.
We consider the moment of delivery to be the first attempt at delivering it to the buyer, or when the parcel is placed in a parcel locker / at a pickup point.
When we calculate the delivery deadline in the Fast dispatch metric, we take into account the shipping time that was up-to-date at the moment of placing an order. It means that it could be different than the one you see on the page with shipping times.
Information about the date by which the parcel must be delivered so that we can grant points in the Fast dispatch metric is available in the delivery efficiency report in the Delivery deadline (Fast dispatch) column. It is the date of the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.
You can check the estimated delivery time displayed to the buyer at the moment of purchase in:
- the Orders tab. Just go to the Delivery details section in the selected order.
- the delivery efficiency report in the Delivery deadline (On-time dispatch) column — learn more.

Check how you can improve your score in this metric.

Terms & Conditions and rules

In this metric, we check whether your actions over the past 30 days comply with our rules. It applies to the Allegro Terms & Conditions and the Terms & Conditions of our other services you use — for example, REST API. If you violate the rules, you will lose points in this metric. You can learn more on violations in the Rules and restrictions tab. See below for what we can deduct points.

How we count the points

Account suspension

For the first and each subsequent account suspension, we will deduct 300 points.

Listing suspension and termination of offers

For the first and each subsequent listing suspension and termination of offers, we will deduct 200 points.

Listing suspension

For the first and each subsequent listing suspension, we will deduct 150 points.

Warnings

You will lose 50 points for the first warning. For each subsequent warning, we will deduct another 50 points.

Removed offers

We check whether we have removed your offers over the past 30 days due to any violation of the rules applicable on Allegro.
We divide those 30 days into 5 weeks — each of them runs from Monday until Sunday.
We deduct points for the numbers of weeks in which we removed offers — not for the number of removed offers.
For the first week with removed offers (regardless of how many), we deduct 20 points.
For every subsequent week with removed offers, we deduct double the points.
We can deduct a maximum of 320 points for removed offers. Check the details below.

How many weekly periods we removed your offers in	How many points you will lose
1	How many points you will lose -20
2	How many points you will lose -40
3	How many points you will lose -80
4	How many points you will lose -160
5	How many points you will lose -320

Example

In the first week, we removed 10 of your offers. You will get -20 points for the removal of offers in one weekly period.
In the third week, we removed 15 of your offers. It is the second weekly period in which we remove your offers. Thus, we will double the number of negative points you get: -20 points x 2 = -40 points.
In the fourth week, we removed 5 of your offers. It is the third weekly period in which we remove your offers. As a consequence, we will again double the number of negative points you get: -40 points x 2 = -80 points.

It means you will lose 80 points for removed offers this month — for removals in 3 weekly periods.

Offers removed for serious violations

We count the number of days (over the past 30 days) in which we have removed at least one of your offers as a result of such a violation. You will lose 150 points on the first day when we remove your offer for serious violations. For each subsequent day, you will lose another 150 points.

See how you can improve your score in this metric.

Reading time: 3 min.

My account has been suspended for low sales quality. What do I do?

We constantly monitor the sales quality on Allegro. We may suspend your account due to poor sales quality. Check how you will learn about your account suspension and what steps you can take.

We constantly monitor the sales quality on Allegro. We consider comments, discussions, and the My Sales Quality dashboard among other things.

Possible reasons for account suspension

We may suspend your account for decline in sales quality, especially for:

negative comments and a low average rating
unresolved discussions and a high number of reported problems in respect to the number of orders
warnings, notices for listing offers violating terms and conditions, and their removals
long response time in discussions (over 24 hours)
decline in quality in the My Sales Quality dashboard below neutral.

Legal basis

You can find all details in Articles 2.13, 10.1, and 10.7 to the Allegro Terms & Conditions.

How you will learn about your account suspension

We will send you an email where you will learn the reasons for your account suspension and its consequences.

If one of your accounts is suspended

you cannot register a new account or use your remaining ones unless you have our permission to do so.

What are the consequences of account suspension

If your account gets suspended, we may impose the following limitations:

We will initially keep your active offers but will remove some of them every day. You will not be able to list new offers, but you can still buy from others.
We will terminate all your active offers. You will not be able to list new offers, but you can still purchase from others.
We will remove all your offers. You will not be able to list new offers or purchase from others.

Check what you can do on a suspended account.

How to recover an account

In the email where we inform you about your account suspension, you will also receive a link. Click it to check the details of the suspension and the conditions of further cooperation.

If you want us to lift the suspension as soon as possible, you can take the following steps:

in discussions, provide a document confirming that you have honored your commitments ― for example, dispatched a parcel or returned money
in discussions where you cannot provide such documents, describe a solution to a given problem in detail
contact buyers who have given you negative ratings and solve their transactional problems. Next, you can ask them to remove their rating.

We consider every request for suspension removal individually.

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How to achieve good scores in sales quality

Learn what you can improve in each metric to gain more points.

In the My Sales Quality tab, we give you points for various aspects of your activity on Allegro. Learn what you can improve in each metric to gain more points.