We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
What you can do to resolve a Discussion positively
If a buyer has started a Discussion against you, try to resolve it as soon as possible. Quick answers to buyers' questions or sending them a shipping confirmation will help you successfully resolve a Discussion.
Check how you can resolve a Discussion quickly and positively
- If a buyer opens a Discussion, reply as fast as you can. According to the Terms & Conditions, you have 24 hours to respond in a Discussion — counting from the moment it was opened. However, sellers often do it within 2 hours on average.
- If the buyer has not left a message in the Discussion, and you do not have sufficient information to solve the problem — ask for it. Reach out to the buyer and ask about details.
- Matters touched upon in Discussions may stir you up. A fast and informed reaction will exemplify your professionalism.
- Respond to all buyer’s messages, as well as our requests.
- If you cannot ship the item, for example due to random incidents (for example, the item has been damaged or stolen) — issue a refund and make sure you document it.
- When the reason for the Discussion is a missing unregistered package, you are obliged to deliver the goods to the buyer. It means that you bear the risk of shipping the purchase by economic letter. If the buyer opens the Discussion because they have not received an item and you do not have any dispatch confirmation, send the ordered items again or issue a refund.
If the buyer has selected I have not received the product or no refund after returning the product as the reason to start the Discussion — we will send them an automatic response that we will consider a standard one if within 24 hours of starting the Discussion:
- you provide the tracking number
- you hand over the parcel to the carrier
- the carrier delivers the parcel
- you refund the buyer via Allegro.
If you have too many unresolved Discussions, we can block your accounts until you resolve all reported problems. That is why you should try to solve them on your own.
We close a Discussion automatically when
- The buyer opens a Discussion for the following reasons:
- I have not received the product
- problem with withdrawal/cancellation of purchase
- no payment refund
and you refund the customer the full order amount via Allegro.
the buyer opens the Discussion for the following reason: I have not received the product, and:
- the parcel has been delivered according to our data
- the buyer does not say anything in the Discussion for 24 hours after the parcel was delivered.
We grant the buyer compensation from Allegro Buyer Protection, but do not charge you that amount.
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