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How to automatically get a transaction rebate (sales commission refund)?
We process transaction rebate (sales commission refund) requests on the basis of the order details for which you want to get the rebate, and your overall sales quality.
We consider applications for a transaction rebate (sales commission refund) on the basis of details of the order for which you apply to get a transaction rebate (sales commission refund), and your general sales quality.
If you meet the conditions specified below, you will get a transaction rebate (sales commission refund) automatically. Click on the headings below to learn more.
If the buyer pays for the purchase through Allegro Finance, you should refund their purchase the same way. If you do it and meet the remaining 3 conditions – you will receive your transaction rebate (sales commission refund) automatically.
How to refund a purchase through Allegro Finance
You need to have available funds in your PSP wallet (PayU or Przelewy24) in Allegro Finance, in order to refund a purchase to the buyer.
In order to request a refund:
- Open the Orders tab. Find the order for which you want to issue a refund. Click [akcje] (actions) and select [zwróć wpłatę] (refund).
- Select the reason for the refund.
- Specify whether you want to refund the payment for all purchased items or a part of them. If you want to refund the payment for a part of the purchase, select the items to be refunded. The refund amount depends on how many items the buyer returns.
Refunding a specific number of units
Refund a specific number of units returned by the buyer.
Returning a specific amount of money
You can return a part of the payment, regardless of the number of units purchased. To do this, click [edytuj kwotę] (edit amount) and enter how much money you want to refund.
If you return a part of the payment to the buyer and you want to issue another refund for the same order, you will not be able to edit the number of units anymore. Next refund must also be a refund for a specific amount of money.
- In the next step – Dostawa i inne koszty (Delivery and other costs) – you can refund delivery costs partially or entirely. Additionally, you can refund additional services or surcharges.
The delivery costs refund amount is regulated by law and depends on the reason for returning the item (a withdrawal from the agreement or a complaint).
In the last step, click [zwróć wpłatę] (refund) to issue a refund, and then confirm. Funds will be collected from your Allegro Finance account.
After submitting a refund order, you will see a confirmation message. We will send a refund confirmation to your email address, as well. Additionally, the buyer will receive an email notification about the refund, including all the details. The buyer will receive a refund within 2-3 business days.
You can enable automatic refunds for orders that have been paid for and then canceled. Learn how to do it here.
Learn more about refunds here.
If the buyer wants to return an item, ask them to complete the returns form in the Purchase History tab. This is how we can learn why the transaction was not finalized successfully. If you meet the remaining conditions – such as refunding through Allegro Finance and an appropriate sales quality – you will automatically receive a transaction rebate (sales commission refund).
Enter tracking numbers to your customers’ orders. When you do it, we are able to track the parcel history if the buyer chooses payment on delivery option and does not return the purchase through the Purchase History tab. If the tracking data indicates that the buyer did not pick up the parcel, you will receive a transaction rebate (sales commission refund) automatically.
The percentage of tracking numbers provided on time affects your sales quality. The higher your sales quality is, the easier it is to get a transaction rebate (sales commission refund).
How to provide a tracking number
- Select a relevant order in the Orders tab, click [akcje] (actions) and [numery przesyłek] (tracking numbers).
- Specify if the parcel is sent from Poland or abroad. Select a carrier from the list, paste a tracking number and click [zapisz] (save). Done!
High sales quality (Neutral, Good, Super, Super+) helps you get a transaction rebate (sales commission refund) automatically. If you have an appropriately high sales quality, you can get a transaction rebate (sales commission refund) quickly – even if the item was damaged or did not match the description. We understand that it is a rare occurrence for sellers with a high sales quality. In this case, if you meet the remaining requirements – such as refunding through Allegro Finance – you will receive a transaction rebate (sales commission refund) automatically.
Learn more about sales quality.
Check when we award a transaction rebate (sales commission refund) automatically and when you will not get it.
