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My account has been suspended for low sales quality. What do I do?
We constantly monitor the sales quality on Allegro. We may suspend your account due to poor sales quality. Check how you will learn about your account suspension and what steps you can take.
We constantly monitor the sales quality on Allegro. We consider comments, discussions, and the My Sales Quality dashboard among other things.
Possible reasons for account suspension
We may suspend your account for decline in sales quality, especially for:
- negative comments and a low average rating
- unresolved discussions and a high number of reported problems in respect to the number of orders
- warnings, notices for listing offers violating terms and conditions, and their removals
- long response time in discussions (over 24 hours)
- decline in quality in the My Sales Quality dashboard below neutral.
Legal basis
You can find all details in Articles 2.13, 10.1, and 10.7 to the Allegro Terms & Conditions.
What are the consequences of account suspension
If your account gets suspended, we may impose the following limitations:
- We will initially keep your active offers but will remove some of them every day. You will not be able to list new offers, but you can still buy from others.
- We will terminate all your active offers. You will not be able to list new offers, but you can still purchase from others.
- We will remove all your offers. You will not be able to list new offers or purchase from others.
Check what you can do on a suspended account.
How to recover an account
In the email where we inform you about your account suspension, you will also receive a link. Click it to check the details of the suspension and the conditions of further cooperation.
If you want us to lift the suspension as soon as possible, you can take the following steps:
- in discussions, provide a document confirming that you have honored your commitments ― for example, dispatched a parcel or returned money
- in discussions where you cannot provide such documents, describe a solution to a given problem in detail
- contact buyers who have given you negative ratings and solve their transactional problems. Next, you can ask them to remove their rating.
We consider every request for suspension removal individually.
