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How to get a transaction rebate (sales commission refund)
If you want to get a transaction rebate (sales commission refund), go to the appropriate tab in your account. You have 45 days from the transaction date to submit the application.
If you sell a product but the transaction is not finalized, you can apply for a transaction rebate (sales commission refund). You have 45 days from the date of the transaction to do it. You will get the transaction rebate in specific cases.
You can check all your transactions in the Orders tab — there, you can also apply for a transaction rebate (sales commission refund). You can also manage your transaction rebates (sales commission refunds) through the Allegro API.
To submit the application
- Go to the Orders tab and select the offer for which you want to apply for a transaction rebate (sales commission refund). You can use the search option in the tab to find a relevant offer easier. Simply enter the buyer's login or offer ID.
- Next to the selected offer, click the Actions menu and select Sales commission refund.
- From the given order choose the products which the buyer returned. There, you can also change the quantity — for example, if the buyer returns 2 of 3 ordered products.
- Click [apply].
In the Submitted applications tab, you can find a list of all your applications submitted in the last 120 days.
We will process your application based on the system data. Learn more.
If our data is not sufficient to process the application, in certain situations, we will send an email to the buyer with regard to the unaccomplished purchase. In the email, we will ask them to specify the reason.
The buyer cannot apply for the transaction rebate (sales commission refund) on behalf of the seller — the seller has to do it on their own.
Note
In certain situations, you can get a transaction rebate (sales commission refund) without submitting the application. Learn more.
