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General information about the service
What is One Fulfillment by Allegro
One Fulfillment by Allegro is our comprehensive logistics service. Check out what it is exactly that we offer.
One Fulfillment by Allegro is a comprehensive logistic service, in which we offer:
- warehousing services
- preparing products for dispatch — we complete orders and pack them into packaging obtained from recycled materials
- order delivery to your customers — in Poland and abroad. In terms of delivery, we cooperate with One by Allegro and other courier companies
- handling buyers' questions related to order fulfillment
- providing you with updated information on your inventory.
Why you should consider using One Fulfillment by Allegro
- We deal with the most time-consuming aspect of your business — order fulfillment. This way, you get more time to grow your sales or promote your offers.
- Within One Fulfillment by Allegro, we enable a wide choice of national and international delivery options to your customers. You do not need to sign additional agreements with carriers.
- If your buyers place their orders from Monday to Saturday by the time specified in the offer and select an appropriate delivery option — they may receive parcels even on the same day.
- We provide your buyers with the comprehensive customer service. We answer their questions about order fulfillment 7 days a week.
- We give you the tools to help you stay updated on your inventory. This way, you can monitor how many products you still have in stock.
- If you reach a certain level of sales on your account, we may assign you an Account Manager. They will keep in touch with you, provide you with all the support you need, and answer your questions.
How to convert a regular offer into a One Fulfillment offer
You can convert your existing offers into One Fulfillment offers. See how to do that.
You can do it only for active or expired offers. You cannot do it for offers saved as drafts, offers with a scheduled publication date, or offers you already list within the One Fulfillment service.
How it works
- Go to the My Assortment tab.
- Select an offer and cllick the three dots icon.
- Select Convert to One Fulfillment offer.
If:
- it is impossible to convert an offer — we will display the following message: Cannot convert the offer to One Fulfillment, and explain why. For example, you cannot create a One Fulfillment offer from an offer with a product that can only be sold separately, an auction, or a product set consisting of different products.
- conversion is possible only after making edits — we will let you know what you have to change. For example, you may need to complete the parameters obligatory for One Fulfillment. To make edits, click [edit offer].
- conversion is possible right away — depending on whether you already use One Fulfillment or you have just started using the service, we will display different content:
- if you already use One Fulfillment — we will display a summary of changes and the conversion button
- if you have just started using the service, click [fill in the required details], and we will display a list of tasks you need to do, such as adding settings for the Allegro Warehouse or returns terms.
Once you complete all the necessary data, click [next].
We will confirm that you have successfully completed all tasks.
Next, return to the My Assortment tab. We will display the following message again: Convert to One Fulfillment offer. This time, click [refresh]. You will see the conversion to One Fulfillment summary. If you confirm those changes, click [change].
In the My Assortment tab, you will see the green One Fulfillment mark next to the offer. We will also display a window with the following message: The offer has been changed to One Fulfillment.
Done!
We will display the status pending next to the offer. Now, you can create an ASN and ship products to the Allegro Warehouse.
One Fulfillment by Allegro — fees
Check how much you will pay for using the One Fulfillment by Allegro service.
Your costs in One Fulfillment consist of:
Service costs do not include:
- costs of shipping your products to the Allegro Warehouse — you settle them directly with the courier or freight forwarder. You can also deliver products on your own.
- costs of shipping products from the Allegro Warehouse to you — we will charge them individually, depending on the transport method and product weight, volume, type and value.
- standard Allegro service fees — we charge them in accordance with the Allegro price list.
Basic fees
We charge the basic fee for each product unit we handle within the service. The fee includes:
- accepting the product for storage
- picking and packing orders
- environmentally friendly packaging, filling and protection
- dealing with customer queries regarding orders.
We charge the basic fee the moment we dispatch products from the Allegro Warehouse to buyers.
The basic fee depends on the product volume. We calculate it based on the three longest product dimensions: width x length x height. We do it when we accept the product for storage at the warehouse for the first time.
We use the above values to determine the product's price list category — from A to F.
| Price list category | Maximum volume | Net fee per unit |
|---|---|---|
| Type A | Maximum volume 0.3 liter (0.0003 m3) |
Net fee per unit 2.69 PLN |
| Type B | Maximum volume 1 liter (0.001 m3) |
Net fee per unit 4.29 PLN |
| Type C | Maximum volume 3 liters (0.003 m3) |
Net fee per unit 5.49 PLN |
| Type D | Maximum volume 15 liters (0.015 m3) |
Net fee per unit 7.49 PLN |
| Type E | Maximum volume 31 liters (0.031 m3) |
Net fee per unit 8.49 PLN |
| Type F | Maximum volume 76.8 liters (0.0768 m3) |
Net fee per unit 11.49 PLN |
If your product exceeds the maximum volume for a particular type, we will charge for the next product type.
Example
- We accept a product with the following dimensions for storage: 23 cm x 8.4 cm x 20.1 cm.
- Its volume is: 0.23 m x 0.084 m x 0.201 m = 0.00388332 m3.
- According to the price list, your product exceeds the maximum volume for a type C product (0.003 m3). Consequently, we will consider it a type D product. The basic fee for such a product is 7.49 PLN net.
Use the calculator to check the estimated basic fee for a particular product. All you need to do is provide the product's category, volume, and projected sales, and we will calculate approximate costs.
Additional fees
Storage
| Storage time | Daily net fee rate for m3 |
|---|---|
| first 30 days | Daily net fee rate for m3 0.49 PLN |
| 31–60 days | Daily net fee rate for m3 1.49 PLN |
| 61–90 days | Daily net fee rate for m3 2.49 PLN |
| 91–180 days | Daily net fee rate for m3 6.49 PLN |
| 181–360 days | Daily net fee rate for m3 12.99 PLN |
| more than 360 days | Daily net fee rate for m3 24.99 PLN |
We stop charging the storage fee once we dispatch the product to the buyer.
Discrepancies upon accepting products for storage at the Allegro Warehouse
There are three types of fees for discrepancies:
- related to quality — they apply to products sent to the Allegro Warehouse but not declared in the ASN. Example: the seller declares 5 flower pots in the ASN, but delivers 5 pens instead.
- related to quantity — they apply to products sent to the Allegro Warehouse in a quantity greater than that declared in the ASN. We do not charge a fee for a lower number of product units. Example: the seller declares 30 sweaters in the ASN, but sends 55 instead.
- related to non-compliance with Terms & Conditions — they apply to products sent to the Allegro Warehouse that we cannot accept for storage under the Terms & Conditions. Example: the sellers sends products that exceed the maximum permitted volume.
We charge the fee for discrepancies for each product unit according to the rates from the table below.
| Discrepancy type | Net fee per unit |
|---|---|
| related to quality | Net fee per unit 0.99 PLN |
| related to quantity | Net fee per unit 0.19 PLN |
| related to non-compliance with Terms & Conditions | Net fee per unit 0.99 PLN |
We will charge those fees on the first Monday after accepting or refusing to accept delivery to the warehouse. If Monday is a holiday, we will charge it the next business day.
Handling returns
We charge return handling fees for each product unit that buyers have returned to the warehouse. We will charge the fee on the first Monday after accepting products for storage. If Monday is a holiday — we will charge it on the next business day.
Check the fee rates in the table below.
| Type of returned product | Net fee per unit |
|---|---|
| full-value products | Net fee per unit 1.99 PLN |
| defective products | Net fee per unit 3.99 PLN |
We do not charge the return handling fee for:
- products damaged in shipping
- products we have not accepted for storage at the warehouse (for example, products rejected due to their different serial number or expiration date)
- products from orders that were returned to the warehouse without being collected by buyers.
Product withdrawal
A fee for withdrawing products from the Allegro Warehouse is 1.19 PLN net per unit. We add shipping costs to the fee — based on an invoice from the carrier. Shipping costs depend on the carrier's price list and the weight, volume, type, and value (in the case of insured parcels) of the products we send back to you.
We will charge the fee on the first Monday after sending the products to you. If Monday is a holiday, we will charge it the next business day.
We do not charge the fee for withdrawing products for:
- products damaged in the warehouse due to our fault
- products damaged in shipping that the buyer has not collected.
Product disposal
We charge the disposal fee based on product weight. You will pay 1.99 PLN net for the disposal of 1 kg of products.
You must withdraw your products from the warehouse before we dispose of them.
Labeling deliveries at the warehouse
If you ship cartons or pallets without labels to Allegro Warehouse, we can prepare and attach them for you upon receipt. You will pay 0.30 PLN net per label.
The fee does not apply to cartons and pallets delivered in containers.
Handling container deliveries
The fee for handling a container delivery depends on the container size.
| Container size | Net fee per container |
|---|---|
| no longer than 6.10 m (20 feet) | Net fee per container 500 PLN |
| exceeding 6.10 m (20 feet) | Net fee per container 1,000 PLN |
We do not charge the fee for handling the first container delivery you send from a given One Fulfillment account.
Transferring products
You pay 1.59 PLN net per unit for transferring products. It applies to transferring products between One Fulfillment accounts and assigning products to other offers.
Securing counterfeit products
| Service type | Net fee per unit |
|---|---|
| securing counterfeit products | Net fee per unit 1.59 PLN |
| releasing counterfeit products to authorized authorities | Net fee per unit 1.19 PLN |
Delivery costs
We settle delivery costs — both within and outside Smart! — according to general rules and the delivery option selected by the buyer.
Check the list of delivery options available within One Fulfillment by Allegro.
Information about delivery costs is available in:
- Allegro Delivery Service Terms & Conditions (available in Polish) and
- Appendix No. 4 to the Allegro Terms & Conditions — for the remaining delivery options.
The fees for additional services listed in Section V of Appendix no. 4 to the Allegro Terms & Conditions, as well as in the Allegro.pl service price list are included in the price of One Fulfillment — we do not charge you additional costs for them.
Frequently asked questions
Where can I find information about the service fees?
You can check detailed information about the fees for our services in the Settlements with Allegro tab.
We display fees on a day-by-day basis. It means that we sum up all fees of the same type from a given day and display them as a single amount. To see what the daily fee consists of — click [details].
When will I pay for product disposal?
You will pay for disposal if products:
- are damaged in shipment from you to the Allegro Warehouse
- have lost of their properties or have a manufacturing defect.
You will also pay for product disposal if we ship the products back to you, but you do not collect them. When they are back in the warehouse and stored for more than 30 days, we will dispose of them at your expense.
We will cover disposal costs if:
- we are responsible for the damage
- the damaged product arrives at the warehouse as an order the buyer did not collect.
What conditions you need to meet to start using One Fulfillment by Allegro
You must meet three conditions to start using One Fulfillment by Allegro. We check them before you start selling within the service. Then, we do it every day.
You need to meet three conditions to start using One Fulfillment:
- you are a registered and active VAT payer in Poland
- you have the Polish Tax Identification Number (VAT PL) that appears on the so-called White List of VAT payers (available in Polish)
- the business address you provided in the account settings matches the address from the White List of VAT payers.
Why we require that
If you are on the White List of VAT payers:
- we know that your business has been registered for taxation in Poland
- we can confirm that you operate in accordance with tax regulations
- we can prevent tax fraud
- tax authorities can contact you and clarify any doubts.
How we confirm you meet those conditions
We verify whether you meet those conditions before you start selling within One Fulfillment. Then, we do it every day.
Before you join the service
We will download your NIP automatically from the registration form. Next, we will verify it and inform you about the result by email. If your business is registered in Poland — it usually takes a few minutes. If your business is registered outside Poland — verification may take up to 48 hours. In the meantime, you can prepare for sales ― list offers and polish their descriptions.
After you have joined the service
We verify daily whether you still meet the entry conditions. We check whether the information about your business activity from our database matches the information from the so-called White List of VAT payers.
We check, among other things, whether:
- whether the NIP of your business is included on the White List of VAT payers
- your business has the status of an active VAT payer in Poland.
If the verification is:
- positive — you can still sell in One Fulfillment.
- negative — we will inform you about it by email. You will still be able to sell in One Fulfillment, however, temporarily, you will not create new ASNs. It means that, until you clarify the situation, we will not accept your products for storage at the warehouse.
You have 45 days from the moment you receive our messages to clarify the situation. You can, for example:
- go to Account information and check whether your business details are correct
- check whether your business details from the White List of VAT payers are correct
- contact your Account Manager and ask for their support in clarifying the situation
- contact the tax office or tax advisor.
Once you have clarified the situation — inform your Account Manager as soon as possible. We will check whether your details on the White List of VAT payers are correct and we will unblock creating ASNs.
If you do not contact us sooner, we will verify your eligibility for the service 45 days after you receive our previous message.
If you meet the service conditions — we will inform you about it by email. We will also unlock creating ASNs.
If you do not meet the service conditions — we will inform you about it by email. Then:
- we will terminate your ongoing offers that you are selling within One Fulfillment
- you will need to withdraw your products from the Allegro Warehouse. If you fail to do that — we will dispose of them at your expense.
One Fulfillment by Allegro — fees
Check how much you will pay for using the One Fulfillment by Allegro service.
Your costs in One Fulfillment consist of:
Service costs do not include:
- costs of shipping your products to the Allegro Warehouse — you settle them directly with the courier or freight forwarder. You can also deliver products on your own.
- costs of shipping products from the Allegro Warehouse to you — we will charge them individually, depending on the transport method and product weight, volume, type and value.
- standard Allegro service fees — we charge them in accordance with the Allegro price list.
Basic fees
We charge the basic fee for each product unit we handle within the service. The fee includes:
- accepting the product for storage
- picking and packing orders
- environmentally friendly packaging, filling and protection
- dealing with customer queries regarding orders.
We charge the basic fee the moment we dispatch products from the Allegro Warehouse to buyers.
The basic fee depends on the product volume. We calculate it based on the three longest product dimensions: width x length x height. We do it when we accept the product for storage at the warehouse for the first time.
We use the above values to determine the product's price list category — from A to F.
| Price list category | Maximum volume | Net fee per unit |
|---|---|---|
| Type A | Maximum volume 0.3 liter (0.0003 m3) |
Net fee per unit 2.69 PLN |
| Type B | Maximum volume 1 liter (0.001 m3) |
Net fee per unit 4.29 PLN |
| Type C | Maximum volume 3 liters (0.003 m3) |
Net fee per unit 5.49 PLN |
| Type D | Maximum volume 15 liters (0.015 m3) |
Net fee per unit 7.49 PLN |
| Type E | Maximum volume 31 liters (0.031 m3) |
Net fee per unit 8.49 PLN |
| Type F | Maximum volume 76.8 liters (0.0768 m3) |
Net fee per unit 11.49 PLN |
If your product exceeds the maximum volume for a particular type, we will charge for the next product type.
Example
- We accept a product with the following dimensions for storage: 23 cm x 8.4 cm x 20.1 cm.
- Its volume is: 0.23 m x 0.084 m x 0.201 m = 0.00388332 m3.
- According to the price list, your product exceeds the maximum volume for a type C product (0.003 m3). Consequently, we will consider it a type D product. The basic fee for such a product is 7.49 PLN net.
Use the calculator to check the estimated basic fee for a particular product. All you need to do is provide the product's category, volume, and projected sales, and we will calculate approximate costs.
Additional fees
Storage
| Storage time | Daily net fee rate for m3 |
|---|---|
| first 30 days | Daily net fee rate for m3 0.49 PLN |
| 31–60 days | Daily net fee rate for m3 1.49 PLN |
| 61–90 days | Daily net fee rate for m3 2.49 PLN |
| 91–180 days | Daily net fee rate for m3 6.49 PLN |
| 181–360 days | Daily net fee rate for m3 12.99 PLN |
| more than 360 days | Daily net fee rate for m3 24.99 PLN |
We stop charging the storage fee once we dispatch the product to the buyer.
Discrepancies upon accepting products for storage at the Allegro Warehouse
There are three types of fees for discrepancies:
- related to quality — they apply to products sent to the Allegro Warehouse but not declared in the ASN. Example: the seller declares 5 flower pots in the ASN, but delivers 5 pens instead.
- related to quantity — they apply to products sent to the Allegro Warehouse in a quantity greater than that declared in the ASN. We do not charge a fee for a lower number of product units. Example: the seller declares 30 sweaters in the ASN, but sends 55 instead.
- related to non-compliance with Terms & Conditions — they apply to products sent to the Allegro Warehouse that we cannot accept for storage under the Terms & Conditions. Example: the sellers sends products that exceed the maximum permitted volume.
We charge the fee for discrepancies for each product unit according to the rates from the table below.
| Discrepancy type | Net fee per unit |
|---|---|
| related to quality | Net fee per unit 0.99 PLN |
| related to quantity | Net fee per unit 0.19 PLN |
| related to non-compliance with Terms & Conditions | Net fee per unit 0.99 PLN |
We will charge those fees on the first Monday after accepting or refusing to accept delivery to the warehouse. If Monday is a holiday, we will charge it the next business day.
Handling returns
We charge return handling fees for each product unit that buyers have returned to the warehouse. We will charge the fee on the first Monday after accepting products for storage. If Monday is a holiday — we will charge it on the next business day.
Check the fee rates in the table below.
| Type of returned product | Net fee per unit |
|---|---|
| full-value products | Net fee per unit 1.99 PLN |
| defective products | Net fee per unit 3.99 PLN |
We do not charge the return handling fee for:
- products damaged in shipping
- products we have not accepted for storage at the warehouse (for example, products rejected due to their different serial number or expiration date)
- products from orders that were returned to the warehouse without being collected by buyers.
Product withdrawal
A fee for withdrawing products from the Allegro Warehouse is 1.19 PLN net per unit. We add shipping costs to the fee — based on an invoice from the carrier. Shipping costs depend on the carrier's price list and the weight, volume, type, and value (in the case of insured parcels) of the products we send back to you.
We will charge the fee on the first Monday after sending the products to you. If Monday is a holiday, we will charge it the next business day.
We do not charge the fee for withdrawing products for:
- products damaged in the warehouse due to our fault
- products damaged in shipping that the buyer has not collected.
Product disposal
We charge the disposal fee based on product weight. You will pay 1.99 PLN net for the disposal of 1 kg of products.
You must withdraw your products from the warehouse before we dispose of them.
Labeling deliveries at the warehouse
If you ship cartons or pallets without labels to Allegro Warehouse, we can prepare and attach them for you upon receipt. You will pay 0.30 PLN net per label.
The fee does not apply to cartons and pallets delivered in containers.
Handling container deliveries
The fee for handling a container delivery depends on the container size.
| Container size | Net fee per container |
|---|---|
| no longer than 6.10 m (20 feet) | Net fee per container 500 PLN |
| exceeding 6.10 m (20 feet) | Net fee per container 1,000 PLN |
We do not charge the fee for handling the first container delivery you send from a given One Fulfillment account.
Transferring products
You pay 1.59 PLN net per unit for transferring products. It applies to transferring products between One Fulfillment accounts and assigning products to other offers.
Securing counterfeit products
| Service type | Net fee per unit |
|---|---|
| securing counterfeit products | Net fee per unit 1.59 PLN |
| releasing counterfeit products to authorized authorities | Net fee per unit 1.19 PLN |
Delivery costs
We settle delivery costs — both within and outside Smart! — according to general rules and the delivery option selected by the buyer.
Check the list of delivery options available within One Fulfillment by Allegro.
Information about delivery costs is available in:
- Allegro Delivery Service Terms & Conditions (available in Polish) and
- Appendix No. 4 to the Allegro Terms & Conditions — for the remaining delivery options.
The fees for additional services listed in Section V of Appendix no. 4 to the Allegro Terms & Conditions, as well as in the Allegro.pl service price list are included in the price of One Fulfillment — we do not charge you additional costs for them.
Frequently asked questions
Where can I find information about the service fees?
You can check detailed information about the fees for our services in the Settlements with Allegro tab.
We display fees on a day-by-day basis. It means that we sum up all fees of the same type from a given day and display them as a single amount. To see what the daily fee consists of — click [details].
When will I pay for product disposal?
You will pay for disposal if products:
- are damaged in shipment from you to the Allegro Warehouse
- have lost of their properties or have a manufacturing defect.
You will also pay for product disposal if we ship the products back to you, but you do not collect them. When they are back in the warehouse and stored for more than 30 days, we will dispose of them at your expense.
We will cover disposal costs if:
- we are responsible for the damage
- the damaged product arrives at the warehouse as an order the buyer did not collect.
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