We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
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One Fulfillment by Allegro — how to file a complaint
If you have any reservations about how we handle orders, you can file a complaint.
If you have any reservations about how we handle orders, you can file a complaint.
How to file a complaint
You can file a complaint through this form. We will try to respond as soon as possible — however, in some cases, it may take us some time. We respond to complaints within 45 days at the latest.
What the complaint may refer to
Your complaint may refer to:
- finances — for example, incorrectly charged fees
- errors in fulfillment and delivery to the customer — for example, an incorrect number of products in a parcel or an incorrectly packed order
- damaged or missing products — for example, a parcel that never reached the buyer
- order delivery time — for example, a parcel dispatched with a delay
- dissatisfied customers — for example, a Discussion or a comment that clearly points to the error on the part of the Allegro Warehouse staff.
What to write in a complaint
- Describe the problem in detail. Provide the necessary information — for example, the order number, the customer's login, or the parcel number.
- If necessary — add attachments to the complaint. Those can be, for example, photos of a damaged parcel taken by the buyer.
- Add information about the complaint claim — your expectations about fixing/resolving the problematic situation. One example of a complaint claim is compensation.
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