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Withdrawing products from the Allegro Warehouse
We dispose of or send back the products withdrawn from the Allegro Warehouse to the address you provided within the European Union. Learn more.
We withdraw products from the Allegro Warehouse:
- at your request — if you contact us and let us know that you want us to dispose of or send back a specified group of full-value products
on our own, if your products stored in the warehouse:
- are not suitable for sale or
- do not meet the criteria specified in the Terms & Conditions — for example, they have been stored for over 180 days, or you do not have any active offers with them.
We dispose of such products or send them back to you — depending on the option you selected in the Address for withdrawals from the Allegro Warehouse tab. If you selected:
- send to the address provided in Europe — we will send your products to the address from the tab. Make sure that the address is located in one of these EU countries.
- dispose of the products for a fee — we will dispose of your products at your expense.
If you do not have an address for withdrawals located in one of these EU countries, select the option to dispose of the product for a fee.
You can find more information about withdrawing products from the warehouse in the Terms & Conditions.
How to request a product return
- Open the Inventory tab.
- Click [download list].
- Add an additional column to the downloaded file and name it Removal. Then, in this column, next to each product, enter the number of units you want to withdraw.
- Save the file as CSV and send it to zwroty.adamow@allegro.com. Make sure the email contains the One Fulfillment account name from which you want to withdraw products.
- Then, we will pack, secure, and forward your products for shipment.
- After the dispatch, you will receive a confirmation email. The email will contain, among others, the tracking number and information on the number of units of the withdrawn product.
You can withdraw full-value products from the Allegro Warehouse anytime.
How to order the disposal of full-value products
- Open the Inventory tab.
- Click [download list].
In the file you have downloaded, add the following columns:
- Removal — in this column, next to each product, enter the number of products you want to withdraw.
- Disposal — in this column, next to each product, enter the number of products you want to dispose of.
The number in the Removal column should be the same as the number in the Disposal column.
- Save the file as CSV and send it to your Account Manager or to zwroty.adamow@allegro.com. Add your login in the message.
- Your Account Manager will contact you to confirm that you wish to withdraw and dispose of products.
- We will withdraw the products from the Inventory and send them for disposal.
- Once we have requested the disposal of your products, you will get a confirmation email.
What we do with products unsuitable for sale
If you selected send back to the specified address in Europe on your account
We will send the products to the address you indicated but only if their condition allows that. These may include products:
- fulfillable, with the expiration date shorter than 60 days
- unfulfillable, returned by buyers
- unfulfillable — damaged in the warehouse
- unfulfillable — damaged in transport: from the warehouse to the buyer or from the buyer to the warehouse (in the case of returns)
- unfulfillable — with a hidden defect.
If the condition of a product does not allow its return, we will dispose of it.
We send back unsellable products once per month. After we do so, we will email you the information about the carrier and parcel number. We will also attach the list of withdrawn products along with the reasons for their unsuitability.
If you selected dispose of a product for a fee on your account
We will dispose of those products. However, we do that at most once per month. After we dispose of them, we will send you an email. In the message you will find, among others, the disposal number. We will also attach the list of the disposed products along with the reasons for their unsuitability.
When and how we will charge the fee for withdrawing products
We will charge the fee for withdrawing products from the warehouse for each unit that is:
- unfulfillable and unfit for sale because, for example, it has a hidden defect
- unfulfillable and has been returned by a customer
- fulfillable and has an expiration date shorter than 60 days or you want to withdraw it.
We will charge the fee next Monday after withdrawing the products from the warehouse. If that Monday is a holiday — we will charge it on the next business day.
To the fee we will add:
- if the products are sent back — shipping costs based on the carrier's invoice. They depend on the carrier's price list and the weight, volume, type, and value (in the case of insured parcels) of the products we send back to you.
- if the products are disposed of — the disposal fee according to the price list.
How much will I pay for withdrawing products from the Allegro Warehouse?
You will pay according to the price list. Additionally, depending on what we should do with the products, you will pay for their:
- disposal or
- shipping cost — if we will ship the products to the address you indicated.
Unfulfillable products from defective product returns are an exception — we do not charge you for their withdrawal.
How to add an address for withdrawals from the Allegro Warehouse?
- Go to the Address for withdrawals from the Allegro Warehouse tab.
- Select send back to the provided address in Europe.
- Enter the recipient name, address, and phone number. Make sure the address you provide is located in one of these EU countries.
- If you want, you can provide additional information — for example, the exact location of your warehouse.
- Click [save]. Done!
If you do not have an address for withdrawals located in one of these EU countries – select the option to dispose of the product for a fee.
How do you withdraw products for which I do not have offers?
According to the Terms & Conditions of the service, the Allegro Warehouse can only store products for which you have created offers. If there are no offers for some of your products, we notify you about it by email. We do it regularly, every Monday.
After you receive that email, you have 14 days to create offers for your products. If you fail to do that, we will automatically order a withdrawal. We will dispose of your products or send them back to the address you provided — depending on the option you selected in the Address for withdrawals from the Allegro Warehouse.
In the My stock tab, next to the products without offers, we will display a message for 14 days. It will remind you how much time you have left to create an offer. If you do not do that in the specified time, you will see a message: Withdrawal ordered.
We will notify you by email when we withdraw your products. You will need to pay for the return/disposal according to the price list.
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