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- Czechia - allegro.cz
- Slovakia - allegro.sk
- Hungary - allegro.hu

Sales quality dashboard and metrics

Sales quality dashboard and metrics

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Reading time: 14 min.

What you will find in the My Sales Quality tab

In the My Sales Quality tab, you can check detailed information on your activity on Allegro.

That data shows the areas you succeed in and the ones you should improve. There, you will also find useful tips that may help you improve your scores.

What the sales quality is

The sales quality is an overall rating of your activity on Allegro. We calculate it based on the data from your account concerning, for example, your contact with customers, delivery speed, or buyer satisfaction. We convert this data into points that we grant in specific metrics. That way we know whether your sales quality is at the Super or Needs improvement level.

How we calculate points for sales quality

We grant points in 8 metrics and recalculate them every day. For most of the metrics, we calculate points based on data from the last 30 days. There are two exceptions: On-time dispatch and Fast dispatch. In those metrics, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase has expired within the last 28 days. We look at the later of those dates.
The score displayed in the My Sales Quality tab is calculated for the previous day (from the data we collect between 00:00 a.m. and 11:59 p.m.).
We display points for the sales quality only to those sellers who had at least 1 active offer within the last 30 days.
Note that the score is calculated only for an account from which you access the tab. If you have several accounts, you can check your sales quality score for a specific account when you sign in to it.
Only you can see your sales quality score. We do not share your scores with others.
Within the sales quality, we grant points for your activity in each marketplace. That is why, if you sell in foreign marketplaces, in the My Sales Quality tab, you see scores we calculate based on data from all marketplaces.

How many points you can earn

You can get a total of 500 points for the sales quality. Depending on the number of points you gain, we will determine your sales quality level.

Points	Your sales quality score
from 300 to 500 points	Your sales quality score Super
from 101 to 299 points	Your sales quality score Good
from 0 to 100 points	Your sales quality score Neutral
below 0 points	Your sales quality score Needs improvement

Check in the table below how many points you can get for each metric.

Points	Points you can get
Recommendations from buyers	Points you can get 100 points
Unresolved Discussions	Points you can get in this metric, you do not get points — we can only deduct them
Timely responses	Points you can get 40 points
Average response time	Points you can get 100 points
Fast payment refunds	Points you can get 60 points
On-time dispatch	Points you can get 40 points
Fast dispatch	Points you can get 160 points
Terms & Conditions and rules	Points you can get in this metric, you do not get points — we can only deduct them

Whether you list your first offer or you list an offer after taking a longer break from selling (at least 30 days from the end of your last offer), we will grant you:

40 points in the Timely responses metric and
60 points in the Fast payment refunds metric.

Where you can check your current score

You can check it in the My Sales Quality tab, in the Your sales quality level section. There, you can also check how your sales quality level has evolved in the last 30 days. When you hover the cursor over a selected point on the graph, you will see more details.

If you click [download report], you will download a file containing even more information about your sales quality. For example, how your scores in specific metrics have changed in the last 30 days. Besides, you will find there more data based on which we deduct points in the Terms & Conditions and rules metric.

Why you should pursue the best results possible

If you offer high-quality service and quickly dispatch orders, buyers are more likely to buy in your offers. In addition, a high sales quality level may help you build a good relationship with buyers. That, in turn, may encourage customers to come back and recommend shopping at your store.

Note that your sales quality influences not only your customers' shopping experience. It may also be very beneficial for you.

The higher your sales quality is, the higher your offers are in the search results sorted by relevance.
If your overall sales quality is Neutral or higher, you can:
- you can gain a chance for your offer to become a Top Offer — the one that represents the product
- get the Smart! badge for your offers
- submit your offers for the campaigns within the Deal Zone
- get the transaction rebate (commission refund) automatically
- join the AlleDiscount program
- participate in Allegro Days
- join the Allegro Prices program
- share offers in foreign marketplaces
- get the GREAT PRICE badge in your offers.
If your overall sales quality is lower than Neutral, we can suspend your account.

How to download a report for each metric

You can download a detailed report for each metric. It will help you learn based on what data we have calculated points in a given metric.

To download a report:

Go to the My Sales Quality tab and click details below the name of a given metric.
We will display a side dashboard with detailed information about the given metric.
In the side dashboard, click [download report].
Done! The report will be saved on your computer.

What you can learn in the Super Seller section

In the Super Seller section, you can check:

whether you have the Super Seller title
for how many of the last 30 days you have maintained the sales quality level of Super
for how many of the last 30 days you have maintained a sales quality level not lower than Good.

How we make the best sellers stand out

On the offer page, in the About Seller section, we display the sub-section called The seller is characterized by. If you meet specified conditions, we will display three badges:

Dispatching orders quickly
Replying to queries quickly
Making refunds quickly.

seller characterized by

They will help buyers know which seller stands out from the rest in terms of these three aspects of activity on Allegro.

How to get the badge

We grant the badges automatically. If in the My Sales Quality dashboard you have the result Super in the metric:

Fast dispatch — we will grant you the Dispatching orders quickly badge
Average response time — we will grant you the Replying to queries quickly badge
Fast payment refunds — we will grant you the Making refunds quickly badge.

In the Average response time metric, we take into account the time in which you respond to questions buyers ask through the Ask a question option and in Discussions. Learn more.

Depending on the number of metrics you have the result Super in — we may display one, two, or three badges in the About Seller section. We will display them in all your offers as long as the score in these metrics does not fall below Super.

When we can add or deduct points for the sales quality

In the My Sales Quality tab, we can add extra points or deduct them in extraordinary situations. That concerns, for example, the situations when:

you file a complaint about our actions — for example, you disagree with why we have removed your offer. If we uphold the complaint, we add the points to the metric from which we took them away earlier.
we exclude recommendations and ratings from buyers from your statistics — learn more.

We automatically exclude the first negative rating you receive from the Recommendations from buyers metric. We exclude each new negative rating at least 30 days after excluding the previous one. It refers to ratings:

in which buyers state that they do not recommend shopping from you and
that were not removed or excluded for another reason before.

Once we exclude such a rating, buyers will still see it on your Ratings list. We will also include it in your recommendation percentage. Only you will know that a given rating is not included in your average sales rating.

You will see information about the excluded rating in:

the Ratings received tab. You will see the following message next to the excluded rating: The first negative review in the last 30 days does not affect the quality of your sales.
the report for the Recommendations from buyers metric. To download it:

Go to the My Sales Quality tab.
Click details next to the Recommendations from buyers metric.
Click [download report].
Once the file is saved on your device — open it.
Check the Reason for exclusion column. The excluded rating will be described as: First negative rating in the last 30 days.

Frequently asked questions

Does my sales quality score affect my status in the Super Seller program?

Yes. To become a Super Seller, you need to meet 4 conditions. Two of them are related to the sales quality level. Learn more about the Super Seller program.

Do all sellers see the same metrics in the tab, or do they depend on, for example, the category where I list my offers?

Metrics are the same for all sellers.

Does it matter for how long I have been selling on Allegro in the dashboard?

No. In the tab, you can see the results based on your sales data from the last 30 or 28 days - regardless of how long you have been selling on Allegro.

Will I be notified when my score drops?

Yes. If your score declines significantly, we will let you know about it by email. If this is the case, go to the tab and check what you can improve.

In the dashboard, I can see a notification that says sales quality is one of the factors influencing my sales. There is also information about the percentage increase in sales. Where does this data come from?

Bear in mind that sales quality is just one of the factors that may influence your sales results. There are others, such as price or delivery time. This is why we cannot guarantee that your sales performance will grow when you raise sales quality.

To calculate these values, we use the Allegro Analytics data. See the details of the process below.

We check the number of all transactions on Allegro from the last 30 days.
To each transaction, we assign the sales quality level the seller had at the moment of purchase.
For each of those 30 days, we check the number of sellers with a given sales quality level.
We calculate the daily sales value based on those transactions. We convert the value of orders placed in foreign currencies into PLN according to the conversion rate from the day of purchase.
We divide the daily sales value by the number of sellers (split by their sales quality level).
The result is the average daily sales value for each sales quality level. Then, we convert it into a percentage value.
We compare this data and use it as a basis to display how the sales quality level correlates with sales results.
- If your level is Super, the chart will show how values change between specific levels — between Neutral and Good, Good and Super, and so on.
- If your level is different than Super, the chart will show how values change between specific levels and your sales quality level.

Reading time: 9 min.

When we can exclude orders from your statistics

Find out how and when we can exclude orders placed with you from your sales quality and statistics related to the same-day dispatch.

We can exclude orders with delayed dispatch from your statistics if the delay was not your fault. After we do that, they will not negatively affect your:

sales quality scores in the On-time dispatch and Fast dispatch metrics
statistics, based on which we check whether we can display information about the same-day dispatch time in your offers.

We can only exclude the orders that we are able to track from your statistics.

Problem with a courier pickup

Depending on how you dispatch orders, we will exclude them from your statistics automatically or based on your report submitted through the Report a problem with the courier pickup tab. Check the details below.

We will exclude orders automatically if they meet all the conditions below:

you dispatch them using Ship with Allegro and order a pickup for them in the tool — we will not automatically exclude orders for which you have ordered fixed pickups
you order a pickup before the dispatch time you declare in the offers expires
due to a problem with the courier pickup, the parcels with those orders will be scanned too late (after 8:00 a.m. the next day after the declared dispatch time has expired) or will not be scanned at all
the parcels with these orders have been delivered to buyers after the estimated delivery time that they saw in offers during shopping has passed.

We will exclude these orders from your statistics at the latest the day after the estimated delivery date that the buyer saw in the offer at the time of purchase. Because of that, you do not have to contact us about them. You can find information about the exclusion of a given order in the Delivery efficiency report.

In some cases, we may not automatically exclude orders placed with you. For example, this can happen when there is more than one consignment note assigned to the given order. In such cases, you need to report the orders that we should exclude. See below how to do that.

How to report a problem with a courier pickup

You can do it in the Report a problem with the courier pickup tab. Go to the article to find out more.

The customer's request for a later dispatch time

In that case, we can also exclude orders dispatched after the declared time from your sales quality. You only need to contact us through the form and:

provide us with the number of the order that was dispatched at a later time at the customer's request
confirm that the customer requested dispatch at a later time. You can confirm that with:

information included in the order details by the buyer

a message from the customer in the Message Center

a screenshot of the message from the customer with their details — email address and phone number.

Incorrect buyer's details

Buyers who place orders at your store might sometimes provide incorrect details — for example, an address that does not exist. In that case, you might have trouble dispatching a parcel so that it arrives at the time specified in the offer. If this happens and you dispatch the parcel with a delay, such an offer can also be excluded from your sales quality. To make it possible, contact us and:

provide the number of the order in which the customer used incorrect details
confirm that you tried to obtain the correct details. You can confirm that with:

your request sent to the buyer through the Message Center

a screenshot of your message to the buyer in which you are asking for the correct details. Make sure that the screenshot shows the date and time when the message was sent — thanks to that, we will be able to confirm that you contacted the buyer by the declared time of dispatch.

If you cannot contact the buyer and complete the order — apply for a transaction rebate (sales commission refund). When we grant it, we will automatically exclude that order from your sales quality.

In-store pick-up

If the customer chooses a delivery option while placing an order but eventually declares that they will collect the purchase — we cannot track such an order. For that reason, we can exclude it from your sales quality. You only need to contact us through the form and:

provide the number of the order in which the customer chose the in-store pick-up option
confirm the customer collected or will collect the order in person. You can confirm that with:

information included in the order details by the buyer

a message from the customer in the Message Center

a screenshot of the message from the customer with their details — email address and phone number.

Custom-made products

If you sell custom-made products, you need additional information from buyers. If a buyer does not provide it on time, you might have trouble dispatching a parcel at the time specified in the offer. If this happens and you dispatch the parcel with a delay, such an offer can also be excluded from your sales quality. To make it possible, contact us through the form and:

send the number of the order for which additional information must be provided
confirm that you tried to obtain the this information. You can confirm that with:

your request sent to the buyer through the Message Center

a screenshot of your message to the buyer in which you asked for necessary information. Make sure that the screenshot shows the date and time when the message was sent — thanks to that, we will be able to confirm that you contacted the buyer by the declared time of dispatch.

We can exclude orders placed at your store from your sales quality in other circumstances as well — not only those described above. If you are not at fault for not dispatching parcels on time — contact us. If we can confirm that you are not responsible for the delayed dispatch, we will exclude those orders from your sales quality.

Where you can check if we have excluded an order from your sales quality

You can check that in the report for the On-time dispatch metric.

To do this:

Go to the My Sales Quality dashboard.
Select details next to the On-time dispatch metric.
In the window on the right, click [download report].
The report file will be saved on your device.
Open it and go to the Orders spreadsheet.
Use filters and in the Order counts towards Sales Quality column, search for orders with the No value.
Done! You will see the list of orders that we excluded from your sales quality.

What offers we automatically exclude from your sales quality

For some delivery options, we are not able to check the delivery status. That is why we exclude orders dispatched with those options from the On-time dispatch and Fast dispatch metrics.

This applies to the following delivery options:

Delivery and price to be agreed with the seller
Delivery by the seller
Economy letter
Priority letter
Personal pick-up from the seller
Email delivery — to any country
all delivery options to Portugal
Magyar Posta.

Reading time: 22 min.

How we award points for each sales quality metric

See what aspects of your activity on Allegro we rate within each metric.

Recommendations from buyers

Check how you can improve your score in this metric.

In this metric, we check the percentage of buyers who have recommended you as a seller over the past 30 days. We can take into account ratings from the same buyer, provided that they were added for purchases made at least 3 days apart.

How many points you can get

Maximum number of points	Minimum number of points
100 points	Minimum number of points -400 points

How we count the points

For recommendations on allegro.pl:

You will get 5 points for every 0.1% over 98% of the recommendations from buyers.
We will deduct 2 points for every 0.1% below 98% of the recommendations from buyers.

For recommendations on allegro.cz, allegro.sk, and allegro.hu:

You will get 2 points for every 0.1% over 95% of the recommendations from buyers.
We will deduct 2 points for every 0.1% below 95% of the recommendations from buyers.

Points for the recommendations you earn in each of the marketplaces will be calculated in proportion to all the recommendations and totaled.

Example 1

You only sell on allegro.pl where 98.5% of buyers recommend purchases from you. You will receive 25 points. You will get 5 points for each 0.1% over 98%, i.e., 5 points x 5 = 25 points.

Example 2

You sell in three marketplaces.

On allegro.pl, 160 buyers rated purchases from you. 99% of those buyers recommend them. You get 50 points.
On allegro.cz, 20 buyers rated purchases from you. 90% of those buyers recommend them. We deduct 100 points.
On allegro.sk, purchases from you were rated by 65 buyers. 96.5% of those buyers recommend them. You get 30 points.

We calculate these three results in proportion to the number of all ratings (160 ratings from allegro.pl + 20 ratings from allegro.cz + 65 ratings from allegro.sk = 245 ratings). This means that for recommendations from:

allegro.pl you will get: 50 points x (160 ratings from allegro.pl : 245 of all ratings) = 50 x 0.65 = 32.5 points ≈ 33 points
allegro.cz you will get: -10 points x (20 ratings from allegro.cz : 245 of all ratings) = -10 x 0.08 = -8 points
allegro.sk you will get: 30 points x (65 ratings from allegro.sk : 245 of all ratings) = 30 x 0.265 = 7.95 points ≈ 8 points

Points from each marketplace are rounded to whole numbers to your advantage. Next, we total the points from each marketplace: 33 + (-8) + 8 = 33 points.

Additional information

Learn, how we calculate the recommendation percentage.

Unresolved Discussions

Check how you can improve your score in this metric.

In this metric, we check the ratio of unresolved Discussions against the number of orders over the last 30 days.

If a Discussion was reopened and ultimately did not get resolved — we also take it into account in this metric.

How we count the points

In this metric, we grant only negative points — you can get a maximum of -400 points. We subtract points depending on the ratio of unresolved Discussions to the number of orders from the last 30 days. We round the result to the first decimal place and subtract 20 points for each 0.1% of unresolved Discussions. It means that if your result is 0.2% — we will subtract 40 points, for 0.3% — we will subtract 60 points, and so on.

We do not subtract points:

if the ratio of unresolved Discussions to the number of orders from the last 30 days is less than 0.05% or
for every first unresolved Discussion from the last 30 days.

Example

The ratio of your unresolved Discussions to the number of orders from the last 30 days is 0.053%. We round the result to the first decimal place and get 0.1%. We will subtract 20 points for this result.

Timely responses

Check how you can improve your score in this metric.

In this metric, we check the percentage of questions from buyers and messages in Discussions over the past 30 days where buyers received a response from you within 24 hours.

This percentage includes:

messages and Discussions where your time to respond has expired. We do not include in this metric the messages and Discussions that you can still respond to in the prescribed time. If a Discussion has been reopened — we consider it a new Discussion and restart the time to respond.
messages sent by buyers via the Ask a question option on the offer page.
Your responses sent by email (to the buyer’s encrypted email address at the @allegromail.pl domain) or via the Message Center.

If you do not have any questions from buyers and no messages in Discussions from the last 30 days, we will give you 40 points in this metric.

How many points you can get

Maximum number of points	Minimum number of points
40 points	Minimum number of points -360 points

How we count the points

You will receive 4 points for every 1% you achieve over 90% of timely responses.
We will deduct 4 points for every 1% below 90% of timely responses.

We do not count the response time in Discussions and to buyers' messages on Saturdays, Sundays, and public holidays (according to the Polish holiday calendar). You can respond to these messages:

by 11:59 p.m. on Monday — if the buyer sends a message/question on Saturday or Sunday
by 11:59 p.m. on the next working day — if the buyer sends a message/question on a public holiday.

Example

You have 97% of timely responses to questions from customers and messages in Discussions. This is 7% over the 90% threshold, so you will receive: 7 x 4 points = 28 points.

Average response time

Check how you can improve your score in this metric.

In this metric, we check the average time in which buyers received your first response to:

messages sent over the past 30 days via the Ask a question option on the offer page. We will include your responses sent by email (to the buyer’s encrypted email address at the @allegromail.pl domain) or through the Message Center.
messages in Discussions started over the past 30 days. If a Discussion has been reopened — we consider it a new Discussion and restart the time to respond.

If you do not have any questions from buyers and no messages in Discussions from the last 30 days, we will give you 40 points in the Timely responses metric.

How many points you can get

Maximum number of points	Minimum number of points
100 points	Minimum number of points 0 points

How we count the points

You will earn points if your average response time is less than 24 hours. You will get 5 points for every full hour under 24 hours. We do not grant negative points in this metric.

Your average response time in Discussions and to buyers’ messages is rounded up to full hours. Thus, when your average response time is below 4 hours, you will gain the maximum number of points.

We do not count the response time in Discussions and to buyers' messages on Saturdays, Sundays, and public holidays (according to the Polish holiday calendar). You can respond to such messages:

by 11:59 p.m. on Monday — if the buyer sends a message/question on Saturday or Sunday
by 11:59 p.m. on the next working day — if the buyer sends a message/question on a public holiday.

Example

Your average time of responding to customers’ messages is 9 hours and 40 minutes. We will round this result to 10 hours, and for every hour under 24 hours, you will receive 5 points: 14 hours x 5 points = 70 points.

Fast payment refunds

Check how you can improve your score in this metric.

In this metric, we check the average number of days it takes you to refund buyers via Allegro Finance. We take into account the time of refunds for orders that buyers have returned over the past 30 days.

We count the time starting from the moment you get the return parcel. We consider only the returns due to withdrawal from the agreement, and with the status that confirms you have collected the return parcel.

If your buyers have not returned any orders, we will grant you 60 points in this metric.

How many points you can get

Maximum number of points	Minimum number of points
60 points	Minimum number of points 0 points

How we count the points

We award points in this metric depending on the average time you take to refund buyers. If the average time is:

shorter than 1 day — you will receive 60 points
shorter than 2 days — you will receive 50 points
shorter than 3 days — you will receive 40 points
shorter than 4 days — you will receive 30 points
shorter than 5 days — you will receive 20 points.

You will not receive any points for a refund time longer than 5 days. We do not grant negative points in this metric.

Check in the table below how we count the number of days we account for in your average rating.

When you refund the buyer	The number of days we account for to calculate the average
by 11:59 p.m. on the return collection day	The number of days we account for to calculate the average 0
by 11:59 p.m. on the day following the return collection	The number of days we account for to calculate the average 1
by 11:59 p.m. 2 days after the return collection	The number of days we account for to calculate the average 2
by 11:59 p.m. 3 days after the return collection	The number of days we account for to calculate the average 3
by 11:59 p.m. 4 days after the return collection	The number of days we account for to calculate the average 4
after the buyer lets you know about the return, but before you receive the return parcel	The number of days we account for to calculate the average 0
on the day the buyer lets you know about the return — when they do not need to send back their order*	The number of days we account for to calculate the average 0
on the days following the buyer letting you know about the return — when they do not send back their order*	The number of days we account for to calculate the average not included

* When you agree to refund the buyer without them sending back the order.

Example

Your average refund time is 2 days and a half from receiving the return parcel. It is less than 3 days and you will receive 40 points.

Additional information

We do not consider returns due to complaints or order cancelations.
If buyers return their orders in multiple parcels, we count the refund time from the moment you collect the last parcel.
We can check the status of the return parcel only if the buyer selects one of the carriers we suggest in the return form. If the seller uses the option: Dispatch on my own, we are not able to check the status of such a parcel. That is why we will not consider parcels dispatched with that option in the metric.
We count the time for this metric in calendar days.
If you refund the buyer in any different way than through Allegro Finance, we will not consider this refund in this metric.

On-time dispatch

Check how you can improve your score in this metric.

In this metric, we check the number of orders that have been:

dispatched in accordance with the time declared in the offer or
delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.

We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders dispatched on time.

For orders that include products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.

In that metric, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase expired within the last 28 days. We take into account the later of those dates.

See examples

On March 5, a buyer makes a purchase in an offer where you declare dispatch within 2 days. At the moment of purchase, we displayed March 8 as the estimated delivery time in that offer. This means we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 9 — that is, to April 5.

sales quality example 1

On March 5, a buyer makes a purchase in an offer where you declare dispatch within 4 days. You need to dispatch that order by 11:59:59 p.m. on March 9. However, you dispatch orders faster than you declare, so at the moment of purchase, we displayed March 7 as the expected delivery time in that offer. In that case, we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 10 — that is, to April 6.

sales quality example 2

How many points you can earn

Maximum number of points	Minimum number of points
40 points	Minimum number of points -360 points

How we count the points

We will give you 4 points for every 1% over 90% of orders dispatched on time.
We will deduct 4 points for every 1% below 90% of orders dispatched on time.

Example

You have dispatched 96% of orders on time — 6% over the 90% threshold. According to the calculation, you will receive 24 points for this result: 6% x 4 points = 24 points.

Additional information

You specify the dispatch time in the listing form. We use this information to determine whether you managed to dispatch the order according to the declaration. You can change the dispatch time at any moment: in a single offer or in multiple offers at once.
You can check the estimated delivery time displayed to the buyer at the moment of purchase in:
- the Orders tab. Just go to the Delivery details section in the selected order.
- the delivery efficiency report in the Delivery deadline (On-time dispatch) — learn more.

Fast dispatch

Check how you can improve your score in this metric.

In this metric, we check the number of orders made in offers with declared immediate or 1-day dispatch, and:

dispatched on the day of placing the order and paying for it or
delivered no later than indicated by the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.

We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders with fast dispatch.

For orders that include products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.

If the dispatch time you declare in your offers is longer than 1 day — you will not get points for orders placed in those offers.

See an example

On March 5, a buyer makes a purchase in an offer where you declare immediate dispatch. At the moment of purchase, we displayed March 6 as the estimated delivery time in that offer. This means we will include the order made in that offer in the Fast dispatch metric for 28 days, counted from March 7 — that is, to April 3.

sales quality example 3

How many points you can get

Maximum number of points	Minimum number of points
160 points	Minimum number of points 0 points

How we count the points

In this metric, you will receive 3 points for every 1% of orders with fast dispatch. We do not grant negative points in this metric.

Example

You declare dispatch within 24 hours in all your offers. In the past 28 days, buyers placed 1,000 orders in these offers. You managed to dispatch 250 of them on the day of purchase. They make up 25% of all your orders. You will receive 3 points for every 1% of orders with dispatch within 24 hours, that is: 3 points x 25% = 75 points.

Additional information

You specify the dispatch time in the listing form. We use this information to determine whether you managed to dispatch the order according to the declaration. You can change the dispatch time at any moment: in a single offer or in multiple offers at once.
The time that carriers need to deliver parcels may change. That is why we check to make sure we have the correct data every day. If not — we update it. You can check the up-to-date information about the shipping time for the delivery options available on Allegro on this page.
When we calculate the delivery deadline in the Fast dispatch metric, we take into account the shipping time that was up-to-date at the moment of placing an order. It means that it could be different than the one you see on the page with shipping times.
Information about the date by which the parcel must be delivered so that we can grant points in the Fast dispatch metric is available in the delivery efficiency report in the Delivery deadline (Fast dispatch) column. It is the date of the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.
You can check the estimated delivery time displayed to the buyer at the moment of purchase in:
- the Orders tab. Just go to the Delivery details section in the selected order.
- the delivery efficiency report in the Delivery deadline (On-time dispatch) column — learn more.

Terms & Conditions and rules

Check how you can improve your score in this metric.

In this metric, we check whether your actions over the past 30 days comply with our Terms & Conditions and regulations. If not, you will lose points in this metric. Read below why we may deduct points.

How we count the points

Account suspension

You will lose 300 points for the first suspension. For every subsequent suspension, we subtract double the points.

Listing suspension and termination of offers

You will lose 200 points for the first listing suspension and termination of offers. For every subsequent suspension, we subtract double the points.

Listing suspension

You will lose 150 points for the first suspension. For every subsequent suspension, we subtract double the points.

Warnings

You will lose 50 points for the first warning. For each subsequent warning, we will deduct another 50 points.

Removed offers

We check whether we have removed your offers over the past 30 days due to any violation of the rules applicable on Allegro.
We divide those 30 days into 5 weeks — each of them runs from Monday until Sunday.
We deduct points for the numbers of weeks in which we removed offers — not for the number of removed offers.
For the first week with removed offers (regardless of how many), we deduct 20 points.
For every subsequent week with removed offers, we deduct double the points.
We can deduct a maximum of 320 points for removed offers. Check the details below.

How many weekly periods we removed your offers in	How many points you will lose
1	How many points you will lose -20
2	How many points you will lose -40
3	How many points you will lose -80
4	How many points you will lose -160
5	How many points you will lose -320

Example

In the first week, we removed 10 of your offers. You will get -20 points for the removal of offers in one weekly period.
In the third week, we removed 15 of your offers. It is the second weekly period in which we remove your offers. Thus, we will double the number of negative points you get: -20 points x 2 = -40 points.
In the fourth week, we removed 5 of your offers. It is the third weekly period in which we remove your offers. As a consequence, we will again double the number of negative points you get: -40 points x 2 = -80 points.

It means you will lose 80 points for removed offers this month — for removals in 3 weekly periods.

Offers removed for serious violations

We count the number of days (over the past 30 days) in which we have removed at least one of your offers as a result of such a violation. You will lose 150 points on the first day when we remove your offer for serious violations. For each subsequent day, you will lose another 150 points.

Reading time: 3 min.

My account has been suspended for low sales quality. What do I do?

We constantly monitor the sales quality on Allegro. We may suspend your account due to poor sales quality. Check how you will learn about your account suspension and what steps you can take.

We constantly monitor the sales quality on Allegro. We consider comments, discussions, and the My Sales Quality dashboard among other things.

Possible reasons for account suspension

We may suspend your account for decline in sales quality, especially for:

negative comments and a low average rating
unresolved discussions and a high number of reported problems in respect to the number of orders
warnings, notices for listing offers violating terms and conditions, and their removals
long response time in discussions (over 24 hours)
decline in quality in the My Sales Quality dashboard below neutral.

Legal basis

You can find all details in Articles 2.13, 10.1, and 10.7 to the Allegro Terms & Conditions.

How you will learn about your account suspension

We will send you an email where you will learn the reasons for your account suspension and its consequences.

If one of your accounts is suspended

you cannot register a new account or use your remaining ones unless you have our permission to do so.

What are the consequences of account suspension

If your account gets suspended, we may impose the following limitations:

We will initially keep your active offers but will remove some of them every day. You will not be able to list new offers, but you can still buy from others.
We will terminate all your active offers. You will not be able to list new offers, but you can still purchase from others.
We will remove all your offers. You will not be able to list new offers or purchase from others.

Check what you can do on a suspended account.

How to recover an account

In the email where we inform you about your account suspension, you will also receive a link. Click it to check the details of the suspension and the conditions of further cooperation.

If you want us to lift the suspension as soon as possible, you can take the following steps:

in discussions, provide a document confirming that you have honored your commitments ― for example, dispatched a parcel or returned money
in discussions where you cannot provide such documents, describe a solution to a given problem in detail
contact buyers who have given you negative ratings and solve their transactional problems. Next, you can ask them to remove their rating.

We consider every request for suspension removal individually.

Reading time: 10 min.

How to achieve good scores in sales quality

Learn what you can improve in each metric to gain more points.

In the My Sales Quality tab, we give you points for various aspects of your activity on Allegro. Learn what you can improve in each metric to gain more points.