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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
When we can change the buyer’s rating
In some cases, we may remove ratings and comments left by your customers.
In some cases, we can remove ratings and comments left by buyers. We can do it:
- at the buyer's request — in any situation, for example, if they have already edited the comment, but they want to do it again. In this case, they can contact us and ask us for help.
- at your request — for example, if the buyer does not edit their rating despite your request, and the comment clearly indicates that the rating has been given by mistake.
- if the comment violates our rules or Terms & Conditions
- when a violation is reported — buyers and sellers can use the report violation option that we display next to comments and replies in the seller's Product reviews section. You can use that option if a given comment violates:
- personal property or contact details
- patent rights, copyrights, company secrets
- other provisions of the law.
We assess each request individually. We may choose not to act if we decide we do not have enough grounds to do so.
Check what we can do in specific cases in the table below.
| Case | What we can do |
|---|---|
| The comment violates our rules or the Allegro Terms & Conditions. | What we can do Remove both the rating and the comment. |
| The rating is posted for the wrong transaction. | What we can do Remove the rating and the comment ― if its content clearly indicates that a mistake has been made. If there is no comment, we cannot remove the rating. |
| The buyer rates the transaction too early. | What we can do If the rating type and comment content does not clearly indicate that a mistake has been made, we cannot act on it. |
If any of the situations above apply to you and you want us to remove the rating — let us know about it. Click [contact us] under this article.
We can exclude some ratings from your sales quality
Even if we do not remove a given rating, we can exclude it from your statistics. That way, it will not affect your sales quality level. Check when we do that.
We do not remove ratings and comments given:
- as a result of misunderstanding between you and the buyer — as long as they comply with our rules
- because the item does not match the description or its quality is unsatisfactory
- for the customer service and contact with the seller
- for the delivery cost
- if there were problems with package delivery on the carrier's part.
We can remove ratings and comments on the basis of the relevant court ruling.
Ratings given in exchange for a benefit
Under our Terms & Conditions:
- you must not persuade the buyer to give a rating or edit an existing one in exchange for benefits (like discounts, free products, vouchers, or money)
- buyers must not buy a product only to leave a rating — that is to manipulate the ratings or for financial or other benefits.
That means we consider it a violation of the Terms & Conditions when, among others:
- you add to your parcel an extra product with a note asking for a review
- you ask the buyer to change the review and offer a discount for the next purchases in exchange
- you ask the buyer to remove the review and offer them a refund for purchases in exchange
- the buyer expects a discount for the next purchases in exchange for giving or changing the review.
When violations described above are reported to us, we may remove such a rating or take other measures.
We do not consider as a violation the situations when, among others:
- you add a note to the parcel to thank for the purchase and ask for a review
- you add an extra product or sweets and a note in which you thank for the purchase
- you add samples of other products
- you offer the customer compensation for a failed transaction but do not urge them to change or remove the rating.
