You can dispatch:

• one or more shipments for a given order
• multiple shipments for up to 20 different orders at a time.

In this article, we will show you how to dispatch a parcel for a given order step by step.

Click the heading and check:

• where you will find your ordered parcels
• how to download the shipping label
• how to order a courier pick-up
• what you will see in the summary
• answers to frequently asked questions.

How to dispatch a parcel through Ship with Allegro

Step 1: Select the order you want to dispatch

Open the Orders tab and click [dispatch parcel] next to the selected order. We will redirect you to the dispatch form. We will complete the details provided by the buyer.

If you want to dispatch parcels for several orders simultaneously, mark them in the Orders tab and select the [send multiple] option on the green bar at the bottom of the page. You will be redirected to the dispatch form for the first selected order.

At the top of the form, you will see the basic order information:

• the buyer's login
• ordered products — if there are several of them, you can expand a detailed list with the costs
• the delivery option selected by the buyer
• additional information from the buyer.

If you dispatch parcels for several orders simultaneously, we will hint to you which of the orders the details concern — for example, 1 of 2.

Step 2: Check the delivery and dispatch details

Based on the delivery details provided by the buyer in the order, we automatically complete the first three sections of the form:

• Dispatch under the agreement — the agreement you will use to settle the parcel — we will automatically select the agreement with the carrier chosen by the buyer
• Delivery — the details of the buyer and the address the carrier will deliver the parcel to
• Dispatch — your details and the address the carrier will collect the parcel from — we will automatically provide the information from your address book or your account information.

The appearance of those sections and available options will differ depending on the delivery option the buyer has chosen.

Check if all the details are correct. You can also edit them — for example, provide different sender details on the label.

Next to the selected delivery options, you will see an additional section Decide how you will send parcel. You need to check an option — otherwise, you will not dispatch the parcel.

Step 3: Provide the dimensions and number of shipments

In the Shipment section:

• select the shipment type — parcel or envelope
• enter its weight and dimensions or select the proper size.

We will automatically calculate the parcel size and dimensional weight. If the dimensions of your parcels exceed the maximum values, we will display them in the form in red and mark them as an error. You will not dispatch parcels through Ship with Allegro until you correct their dimensions.

If the dimensions you enter differ from the actual parcel size, we will add the price difference to your Settlements with Allegro.

In the Shipment section, you can also provide the information we will place on the label:

• your reference number — for example, the warehouse, order, or invoice number
• additional information — for example, the parcel's contents or instructions for the courier.

Step 4: Enter the insurance and POD values

You will see the Insurance value field beneath the parcel dimensions. We will display the Payment on delivery section only if the delivery option you dispatch your parcel with comes with that payment method.

In those fields, we will automatically enter the order details:

• in the Insurance value field — we will enter the value of purchased products
• in the POD amount field — we will enter the sum of the purchased products' value and the delivery cost.

You can edit the default amounts. We enter all the amounts in the currency of the marketplace the buyer placed their order in. The insurance amounts of DHL and DPD parcels are an exception — we always provide them in PLN.

If you dispatch a shipment with payment on delivery, you can also check there how you will receive the money from the buyer.

• In the case of orders from the marketplace you are registered in (allegro.pl), with delivery within Poland — the money from the buyer will be transferred to your bank account.
• In the case of orders from the foreign marketplaces (for example, allegro.cz) — we will add the payment to your funds in Allegro Finance. You can check it in the Funds and Operations History tab. You can use that tab to easily pay out funds.

We can transfer the payment from the buyer only to the bank account you have added and verified in the Payout Settings tab. If you have added and verified several payout accounts, you can select one of them from a drop-down list.

We will verify the account number also when you dispatch parcels through the Ship with Allegro API. If you provide an unverified account number, you will see a message: This delivery option requires the verified IBAN.

Step 5: Select additional services

For selected delivery options, you can order additional services, such as delivery at specific times or delivery of parcels with non-standard shapes. Click [show more additional services] to expand the full list of services available for the selected option.

You may be charged extra fees for additional services, according to the price list. Select only those services you want to order for a given parcel.

Step 6: Save the shipment or add another one

If you want to dispatch more than one shipment for the same order, click [add another shipment] at the bottom of the form. We will display a new section where you can enter the details of another shipment from the order — just as you did with the previous one.

Once you add all the shipments from the order or you want to dispatch just one shipment — you can confirm the order and dispatch it. To do that, click [save] at the bottom of the form. In the next window, click [order shipments].

Done! If you dispatch parcels for multiple orders, we automatically redirect you to the dispatch form for the second order. In other cases, you will go to the Selection of parcels section in the dispatch form. There, you will see the summary of shipments you have just managed to order. In the table, we display:

• tracking number of the ordered shipment
• selected delivery option
• sender's details
• recipient's details.

When you hover over the Sender or Recipient field for a given shipment, you can see the full address.

You can now download the labels for the dispatched shipments, order a courier pick-up or skip those steps and go directly to the summary.

How to check the details of ordered shipments

You will find all the information on the shipments dispatched in Ship with Allegro in the Ordered parcels tab. There, you can also:

• check the delivery status of each shipment
• manage multiple shipments at the same time
• download the documents for printing: labels and consignment notes
• download a report detailing parcels
• order a courier pick-up — also for different carriers at the same time.

Learn how to use the Ordered parcels tab.

To download the report, select parcels and click [download report file] at the bottom of the screen. You can save the report in the PDF, CSV, or XLSX format.

You can also check the details of shipments dispatched for one order in the Orders tab. Click [details] next to the selected order to see, for example, the shipment delivery status, its number, or the information on the carrier.

To see the list of orders that have not been dispatched yet, click the [tracking number is required] filter in the Orders tab.

How to download the shipping label

You can download labels and consignment notes:

• at once, when you finish the dispatching of shipments — in the following part of the dispatch form
• later — in the Ordered parcels tab.

If you want to download the documents at once — after ordering the shipments, go to the Select shipments section in the dispatch form. Click the three dots next to the selected shipment and use the menu.

You can also select more parcels and click the [download documents] option in the green bar that appears at the bottom of the screen.

What documents you can download

You can download:

• only the labels
• only the consignment notes — if the selected carrier has made them available
• all the documents (labels and consignment notes together)

For some carriers (currently: Allegro One, InPost, UPS, and Poczta Polska), the consignment notes are not available. In those cases, you can only download the labels.

We generate the labels in the format you select in the Ship with Allegro settings — you can download them as individual PDF, ZPL, or EPL files.

If you want to download:

• all documents (labels and protocols together)
• several labels in different formats,

you will download one ZIP file with all the selected documents.

How to order a courier pick-up

If you want the carrier to pick up the parcels you dispatch, you can order that service:

• at once, when you finish the dispatching of parcels — in the next part of the dispatch form
• later — in the Ordered parcels tab.

If you want to order the courier pick-up at once — after ordering the shipments, go to the Select shipments section in the dispatch form. On the list, select the shipments for the courier to pick up from you, and click [request pick-up] at the bottom of the page.

We will direct you to the Request pick up section of the dispatch form.

In the Request pickup section, select the date and time for the courier to pick up the parcels. We will also display the address where the courier will pick up the parcel — you provided that address when you were ordering the shipment. At this point, you cannot change it anymore.

If at that moment you do not want to order a pick-up for any parcel, in the Pick-up date section, select Without pick-up by courier.

Once you select the correct options for all the shipments, click [request pick-up] to go to the summary.

What you will see in the summary

In the Summary, you will see the status of a pick-up request for each shipment you selected in the Select shipments step. You can also download the documents for the selected parcels again.

If you click [back to list of orders], you will terminate the dispatch process, and we will redirect you to the Orders tab.

Answers to frequently asked questions