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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Automatic fee collection
Automatic collection of fees for our services from your sales funds — frequently asked questions
Check the answers to frequently asked questions concerning the automatic payment method for our services.
In that case, apply for a transaction rebate. If your request is justified, we will grant you a transaction rebate. The amount of the transaction rebate will reduce your current balance, so your liabilities towards Allegro will decrease. We will automatically collect the amount you have in your current balance.
No. That payment method does not affect the way you receive transaction rebates (sales commission refunds). See on what terms we grant them.
Within the automatic fee collection, you cannot check detailed information on specific transactions and fees included in the collection of liabilities. That is because your fees and sales commissions we charge apply to all amounts charged for sales in a given period (for example, a given hour). The current balance consists of charged amounts (for example, sales commissions, or fees for additional services) and is reduced by:
- returned fees and sales commissions
- payments
- automatic fee collections (the mechanism collects money every hour and also checks your liabilities during automatic payouts and payouts on demand).
Therefore, we update your current balance on an ongoing basis and cannot explicitly link charged fees to a specific transaction.
You can check the charged amounts included in your invoice in Operations History in the Settlements with Allegro tab.
Settle the invoice in the amount provided on the invoice in the Total amount to be paid field. Before you settle the invoice, check your current balance in the Settlements with Allegro tab — it might have changed. If your current balance is 0 PLN — you do not have to settle the current invoice because we have already settled it.
For all sellers from Poland, we charge fees and commissions in gross amounts. We automatically charge gross amounts.
In the case of sellers from outside the European Economic Area and sellers from the European Economic Area (outside of Poland), we calculate fees and commissions in gross amounts as well. However, to avoid overpayment on an account, we automatically charge net amounts. Then, at the end of the month, we adjust the VAT charges.
If you have activated the automatic payment refund, we do not collect your money automatically as fees for services and commissions.
We collect the fees and sales commissions from the available money you have from sales. You can see how much you have in the Funds and Operations history tab, in the Available section. There, you can also check your reserved funds. That means we can collect money from that amount. We always try collecting the whole amount of liabilities to Allegro — so that your balance equals 0 PLN.
We bill the Allegro Ads service on a daily basis — based on the data from three days ago. You can find the current costs of your ads in the Settlements with Allegro tab. They are part of the current balance (just like other fees, for example, sales commissions, feature fees, etc.). We automatically collect fees for the entire current balance, which may also include Allegro Ads fees.
Fees for Allegro Ads appear on your account at the end of the month and are continually collected from the balance. If you want to secure your money for refunds, you can enable the automatic refund. We will not charge such money as fees for services and commissions. You can also top up your Allegro Finance with a specific sum needed to issue a refund for the buyer whenever you want.
The summary of buyers' payments looks as usual. We will not provide a detailed list of fees and commissions for which we have collected funds. You will find information on how much money we have collected for fees and commissions under Collection of fees from PayU funds and Collection of fees from P24 funds.
We add the dispatch fees to your account — they are part of the current balance in the Settlements with Allegro tab. Therefore, we will automatically collect the fees — including the dispatch fees — from the sales funds.
On the invoices, we do not provide the time and amounts that we have collected for our services with that payment method. You can check them in the Settlements with Allegro or the Funds and Operations history tabs.
We will not send an email every time we automatically collect money for your liabilities, but you can always check it on your Allegro account. In the Funds and Operations history tab, you can check the amount we collected — together with the payment ID. When you click it, we will redirect you to the Settlements with Allegro tab. In the Settlements with Allegro tab, under the Collection of fees from revenue, you can check the detailed information on the amounts we collected for fees and commissions.
We include all the fees for our services on the invoice. Automatic fee collection impacts the payment amount shown on the invoice. In the field — Providing functionality and services available on the trading platform Allegro.pl, you will see the entire amount of fees for sales on Allegro. That will allow you to book it correctly.
Example:
In the Total amount to be paid field on the invoice, you see 0 PLN, because we have collected all the fees for the given billing period. In Providing functionality and services available on the trading platform Allegro.pl, you will see 1,200 PLN — the entire amount of fees for sales in the given month.
We will collect money for all the fees and commissions you see in the Balance section and the Settlements with Allegro tab. If we have enabled that payment method on your account, we check hourly whether you have any debts to Allegro — whether your current balance amount is negative.
Automatic collection of fees for our services from the funds you have from sales
In some instances, we will automatically collect fees for our services out of the funds you got from the sales.
We automatically collect money for our services on all business accounts and — in specific cases — on regular accounts. If you hold a regular account, you can also enable the automatic fee deduction.
We collect fees and sales commissions in a given marketplace from the money available for payout in the sale currency of that marketplace.
For example, we will collect the money for the fees and sales commissions on:
- allegro.pl — in PLN
- allegro.cz — in CZK
- allegro.sk — in EUR
- allegro.hu — in HUF.
How it works
We check every hour how much money you owe Allegro and whether you have any funds from sales available. We also check whether you owe us any money during automatic payouts and payouts on demand.
We collect the fees and sales commissions from the available money you have from sales. You can see how much you have in the Funds and Operations history tab, in the Available section, where you will also find your reserved funds.
You can find detailed information on available funds divided into payment operators and reserved funds in the Payout Settings section.
We will automatically collect money for services settled within your current balance in the Settlements with Allegro tab. These are the sales commissions and other fees, for example for:
- offer promotion
- Allegro Ads
- Subscription
- Allegro Smart! delivery.
We will automatically collect the appropriate amount from your sales funds if there is any new fee on your account. We will do it so that your current balance is 0 PLN.
If:
- you have enough money to cover the fees — we will collect the entire amount you owe us
Example:
If within available funds you have 3,200 PLN and your current balance is 3,000 PLN — we will collect 3,000 PLN, that is — the whole amount you owe us.
- you do not have enough money to cover the fee — we will collect the available amount.
Example:
If within available funds you have 200 PLN and your current balance is 3,000 PLN — we will collect 200 PLN. Then, the amount of your current balance will be reduced to 2,800 PLN. After an hour, we will try to collect the fee from your current balance again. You can check the current balance in the Settlements with Allegro tab.
Your current balance constantly changes, as it is the sum of listing fees, sales commission, and additional services. That is why, the amount we will try to collect may be bigger or smaller from the one we tried to collect an hour earlier.
- you have no sales funds — we will not collect money. After an hour, we will check again whether you have funds from sales available.
Whether and in what amount you will withdraw money
Whether and in what amount you will withdraw the money for sales in a given marketplace depends on the total amount of:
- the available amount of money for sales in a given marketplace that you gathered with financial operators
- the money you owe Allegro for sales in a given marketplace.
In the table, you can check whether and in what amount you will withdraw money.
| Do you have liabilities towards Allegro | Do you have enough money to cover the fees | Will you withdraw money | How much money you can withdraw |
|---|---|---|---|
| Yes | Do you have enough money to cover the fees Yes, the amount of available sales funds exceeds the amount you owe Allegro. |
Will you withdraw money Yes |
How much money you can withdraw You can withdraw the amount of available funds reduced by the liability amount. |
| Yes | Do you have enough money to cover the fees Yes, the amount of available sales funds is equal to the amount you owe Allegro. |
Will you withdraw money No |
How much money you can withdraw You will not withdraw money. The payout amount is 0 PLN. |
| Yes | Do you have enough money to cover the fees No, the amount of available sales funds is lower than the amount you owe Allegro. |
Will you withdraw money No |
How much money you can withdraw You do not have enough money to make a payout. |
| No | Do you have enough money to cover the fees n/a |
Will you withdraw money Yes |
How much money you can withdraw You can withdraw the whole amount of available funds displayed in the Funds and Operations history tab. |
We apply those automatic settlement rules for:
- automatic payouts
- payouts on demand.
See the examples below
- If you have enough money to cover the fees and sales commissions, we will pay you the money. You will get the amount of available money minus the money you owe Allegro.
Example: If within available funds you have 3,200 PLN and your current balance is 200 PLN — we will pay you 3,000 PLN.
If your current balance and the amount of available money are equal — you do not have money to pay out.
If you do not have enough money to cover the fees — we will not pay you the money.
Example: If within available funds you have 200 PLN and your current balance is 300 PLN — we will not pay you the money.
- If you do not owe Allegro, your current balance is 0 PLN. We will pay you the money. You will get the whole amount of available money.
Example: If within available funds you have 300 PLN and the amount you owe Allegro is 0 PLN — we will pay you 300 PLN.
Each time you request a payout on demand, we will check whether you owe Allegro.
When requesting a payout on demand, you will see the following amounts:
- PayU funds — the amount of available money from sales at the PayU financial operator along with the reserved amount.
- Przelewy24 — the amount of available money from sales at the Przelewy24 financial operator along with the amount reserved for the returns from buyers.
- PayU funds — Allegro Finance — if you have verified your data in Allegro Finance, you will see the available amount of sales funds on the operator's balance, along with the reserved amount.
- Przelewy24 — Allegro Finance — if you have verified your data in Allegro Finance, you will see the available amount of sales funds on the operator's balance, along with the amount reserved for refunds to buyers.
- The money you owe Allegro — the total amount of fees and sales commissions in the Settlement with Allegro tab.
- Your funds — the amount of money available for payouts. We will display it in the currency in which you want to withdraw money.
If you do not have any money to pay out, the payout button will not be active.
If, while requesting a payout on demand, you use the Currency Converter, we will display the payout amount in the currency you have selected for the payout. We will collect the fees and sales commissions in the currency of a given marketplace.
In the case of an automatic payout, we check whether you owe Allegro. We process those payouts according to the available payout schedule.
Example: You have automatic payouts set up on Wednesdays. Therefore, every Wednesday — while processing payout — we will check whether you owe Allegro.
Merchant Finance — pay for the fees and sales commissions later
Use an additional settlement method — Merchant Finance — that allows you to defer payment. That way, you can automatically settle your liabilities with a renewable limit. We will cover your liabilities, and you will pay later — in the Merchant Finance dashboard.
The service will be available in PLN on allegro.pl until the renewable limit is used up. When you select the 30-day repayment option, you can benefit from the service free of charge for the first 3 months. The promotion applies to the first deferral period in each of the 3 months of the promotion. In each billing period, we will finance your fees and sales commissions. At the beginning of the following month, you will receive an invoice with a payment date set for the third day of the following month. Learn more.
Collecting fees from the money held for refunds
If you have activated the automatic payment refund, such money is reserved from the current funds and we do not collect it automatically as fees for services and commissions.
If you hold the funds from sales for refunds, we can charge money from that amount. We always aim to charge the whole amount of liabilities to Allegro — so that your balance equals 0 PLN.
What you will see in the invoice
At the end of the billing month, we will issue you an invoice including all the transactions on your account — together with the fees collected automatically. If we collect:
- the full fee amount ― the invoice will be considered paid, and you will not need to settle with us for that month
- a part of the fee amount ― you will need to pay the amount provided in the Total amount to be paid field of the invoice.
Examples
Your current balance is paid off with the automatic collection of sales funds — you will see 0 in the Total amount to be paid. Therefore, your invoice is considered paid at the moment of issuing.
Your fees are not fully paid off with the automatic collection of sales funds. You need to pay the amount we provide in the Total amount to be paid field of the invoice.
For this payment method, we collect the funds every time you owe us money. We can collect them up to 24 times in a day. That is why, before you settle your billings, check your current balance in the Settlements with Allegro tab. If your current balance is 0 PLN — you do not have to settle the current invoice.
Where you can check the amount we collected
You can check the amount we collected in the Funds and Operations History tab — together with the payment ID. When you click it, we will redirect you to the Settlements with Allegro tab.
In the Settlements with Allegro tab, under the name Collection of fees from revenue, you can check the amount we collected from your funds for fees and commissions.
You can also check the information on the repayment amount of your current balance in the Settlements with Allegro. tab. However, you will not find there detailed information on specific transactions and fees included in the liabilities collection.
Check the answers to the most frequently asked questions.
When we will automatically collect our service fees on a regular account
We will do it in two cases:
- if you enable automatic fee collection on your own
- if we impose a sales block on your account for overdue fees.
How to enable automatic fee collection on a regular account
If you sell on a regular account, you can enable the automatic collection of sales fees. By doing so, you will not miss the deadline for paying your bills. We will collect the fees from your sales funds. You can enable this method of settling our services on your own — in the Settlements with Allegro tab.
- Go to the Settlements with Allegro tab.
- Click [enable service].
- Confirm your choice — by clicking [enable service] again.
You can disable the service in the same tab.
The automatic collection of fees and sales commission from the sales funds for regular accounts works just like for business accounts. To learn more, read the article above.
How we collect our service fees from a regular account with a sales block
We will attempt to collect only the debt due, that is, the debt amount required to unlock the account. It comprises the charged and refunded fees in a given month. It may differ from your current balance, which accounts for all receivables. If you receive invoices from us — the amount on the invoice may also differ. That is because the balance is dynamic and updated regularly.
If we have imposed a block on your account due to overdue fees, we will collect them while issuing the payout of sales funds you order on demand or automatically. It means that we will reduce the payout amount by the debt due — the amount required to unlock your account.
We will disable the automatic collection of receivables when:
- you pay back the debt on your own or
- when we collect it automatically.
We will let you know by email when we enable and disable the automatic fee collection.
Example
We charged you a sales fee of 150 PLN for April. At the beginning of May, we issue a bill for 150 PLN with payment due by May 15. In May, you continue selling and we charge another 100 PLN for current fees. If you fail to pay off the arrears from April, your current balance is 250 PLN, of which:
- 150 PLN is the amount you owe us (debt due)
- 100 PLN is the amount of your current fees for May.
If you fail to pay off the bill for April (debt due) by June 1, we will:
- impose a sales block on your account for your arrears for April
- enable the automatic fee collection
- issue a bill for 100 PLN with the payment due by June 15.
Until June 15, we will attempt to automatically collect the amount you owe us (debt due) for April from your account — 150 PLN. If we fail to collect it and you do not pay your arrears off, after June 15, we will attempt to automatically charge the amount you owe us for April and May (debt due) — 250 PLN.
Where you will check whether the automatic fee collection is enabled
You will do it in the Settlements with Allegro tab. If the automatic fee collection is active on your account, the Automatic settlement section will show the status: active.
Where you will find information about the amount we collect
- You will check the amount we collect and the payment ID in the Funds and Operations History tab. When you click the ID, we will redirect you to the Settlements with Allegro tab.
- In the Settlements with Allegro tab, you will find a detailed summary of collected fees and sales commissions. It will be available under the name Collection of fees from income.
What you will see in the invoice (if you receive it)
If we collect liabilities for a given settlement period automatically ― we will account for it in the invoice for our services. If we collect:
- the full liability amount ― the invoice is paid and you do not need to settle with us for that month
- part of the liability ― you need to pay the amount we provide in the invoice in the Total amount to be paid field.
