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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
When can we suspend your account or limit its functionality
We can block, suspend or limit your account for several important reasons. If we have blocked your account, you can contact us and resolve the matter.
We want Allegro to be a friendly place for everyone. The Allegro Terms and Conditions was created to provide rules which ensure comfort and security of service use.
If you do not follow those rules, we may suspend your account or limit its functionality. In this article you will learn about various reasons why it may happen.
Depending on a type of violation of the Allegro Terms and Conditions, we may limit your access to various features of your account. For instance, if you do not meet the deadline to pay the fees for Allegro services, we will block sales on your account. Find more information about it below. You can learn more about the consequences of other violations here.
We can suspend your account or limit its functionality if:
- you fall behind on the commission fees payment
- you provide false or incomplete contact information (for example, first and last name, business name, address, telephone number)
- your account is transferred to another user (you can do it only if you transfer a business account alongside with your business to another person, and only with our permission)
- you give other people access to your account
- you do not finalize many of your transactions
- you list goods which can be found on the list of forbidden and restricted items
- you violate the rules for offer listing and description
- you use multiple accounts against our policies
- you do not solve transaction problems reported by the buyers in Discussions
- the quality of your sales drops to the Improvement required or the Unacceptable level
- you send out spam to other Allegro customers
- you seriously violate the Allegro Terms and Conditions in any other way or you do it repeatedly in spite of reminders and warnings.
If your account is suspended
all of your ongoing offers will be removed. Additionally, we cancel your participation in auctions. You cannot sign up again without our permission. Learn more about the consequences of violating the Allegro Terms and Conditions.
Blocking the participation in campaigns, advertising offers in Allegro Ads, or adding promotion option for the sale of illegal products
When we find an offer with an illegal or forbidden product on your account, we remove that offer and inform you about it. We count on an ongoing basis for how many days you have violated the provisions of the Terms & Conditions in that regard on your account. We consider data from the last 30 days.
If we discover that such violations occurred on your account on at least 3 days within the last 30 days — we may block your ability to:
- participate in campaigns
- advertise offers in Allegro Ads
- add promotion options
for 30 days.
During the block:
- we will exclude all of your offers from ongoing campaigns
- we will exclude all of your offers from the ongoing Allegro Ads campaigns and disable promotion options
- we will block the possibility of submitting for the campaign any new offers from your account
- we will block the possibility of submitting your offers for Allegro Ads campaigns and adding promotion options to other offers from your account
- we will not display the Best Price Guarantee badge in your offers.
Example
- You list offers with products that cannot be sold on Allegro. You do this on July 3, July 14, and August 1 — that is on 3 different days within a 30-day period.
- On August 1, we will block your account from participating in campaigns for 30 days. From that day on, your offers submitted for the campaigns will not be promoted in them, and you will be able to submit for the next campaigns only from August 31.
- In the following days, you still list offers with forbidden products. You do this 3 more times: on August 2, August 10, and August 20.
- On August 20, we will prolong the block for 30 days. That means you can submit your offers for the campaigns only after 60 days — from September 30.
Blocking sales for falling behind on commission fees payment
Your sales are blocked automatically if you do not meet the deadline to pay the commission fees. You must do it on or before the 14th day of the month following the end of a given settlement period. A settlement period is one full month. It means that if you are charged commission fees for the month of May, you should pay them by June 14. If you fail to do that, we will block sales on your account on the first day of the following month. The block will apply to all the marketplaces you sell in.
What the block on sales means to you
- you will not list new offers in any of the marketplaces
- within 30 days, we will terminate your offers until stock lasts — we will do that in every marketplace.
Despite the block on sales, you can shop as usual.
We will automatically lift the block in every marketplace once we receive the overdue payment. Check how to pay for the Allegro services.
What you can do if your account is suspended
If your sales are blocked because of overdue commission fees, you can pay in the Settlements with Allegro tab.
If you do not know why your account is not fully active, use the [contact us] button below this article.
Check the Allegro Terms & Conditions guide for sellers
You want to understand the basics of selling on Allegro better? The Allegro Terms & Conditions guide provides you with all the necessary knowledge in an accessible way. Its content is divided into several short sections containing video materials, descriptions, and links to specific articles of the Terms & Conditions.
