Automatic collection of fees for our services from your sales funds — frequently asked questions

In that case, apply for a transaction rebate. If your request is justified, we will grant you a transaction rebate. The amount of the transaction rebate will reduce your current balance, so your liabilities towards Allegro will decrease. We will automatically collect the amount you have in your current balance.

No. That payment method does not affect the way you receive transaction rebates (sales commission refunds). See on what terms we grant them.

Within the automatic fee collection, you cannot check detailed information on specific transactions and fees included in the collection of liabilities. That is because your fees and sales commissions we charge apply to all amounts charged for sales in a given period (for example, a given hour). The current balance consists of charged amounts (for example, sales commissions, or fees for additional services) and is reduced by:

• returned fees and sales commissions
• payments
• automatic fee collections (the mechanism collects money every hour and also checks your liabilities during automatic payouts and payouts on demand).

Therefore, we update your current balance on an ongoing basis and cannot explicitly link charged fees to a specific transaction.

You can check the charged amounts included in your invoice in Operations History in the Settlements with Allegro tab.

No, you cannot disable this method of settlements with Allegro.

We issue an invoice when:

• we collect the total amount of liabilities to Allegro
• we collect a partial amount of liabilities to Allegro
• we do not collect the liabilities.

Settle the invoice in the amount provided on the invoice in the Total amount to be paid field. Before you settle the invoice, check your current balance in the Settlements with Allegro tab — it might have changed. If your current balance is 0 PLN — you do not have to settle the current invoice because we have already settled it.

Settle the invoice within the deadline it includes.

No. We will automatically collect sales funds from the funds of PayU and Przelewy24.

For all sellers from Poland, we charge fees and commissions in gross amounts. We automatically charge gross amounts.

In the case of sellers from outside the European Economic Area and sellers from the European Economic Area (outside of Poland), we calculate fees and commissions in gross amounts as well. However, to avoid overpayment on an account, we automatically charge net amounts. Then, at the end of the month, we adjust the VAT charges.

If you have activated the automatic payment refund, we do not collect your money automatically as fees for services and commissions.

We collect the fees and sales commissions from the available money you have from sales. You can see how much you have in the Funds and Operations history tab, in the Available section. There, you can also check your reserved funds. That means we can collect money from that amount. We always try collecting the whole amount of liabilities to Allegro — so that your balance equals 0 PLN.

We will automatically collect liabilities in all the marketplaces where you sell. For example, for sales on allegro.pl, we will collect liabilities in PLN, and on allegro.cz — in CZK.

Invoices issued in currencies other than PLN contain VAT rates converted to PLN and the current exchange rate we used for conversion.

We bill the Allegro Ads service on a daily basis — based on the data from three days ago. You can find the current costs of your ads in the Settlements with Allegro tab. They are part of the current balance (just like other fees, for example, sales commissions, feature fees, etc.). We automatically collect fees for the entire current balance, which may also include Allegro Ads fees.

Fees for Allegro Ads appear on your account at the end of the month and are continually collected from the balance. If you want to secure your money for refunds, you can enable the automatic refund. We will not charge such money as fees for services and commissions. You can also top up your Allegro Finance with a specific sum needed to issue a refund for the buyer whenever you want.

The summary of buyers' payments looks as usual. We will not provide a detailed list of fees and commissions for which we have collected funds. You will find information on how much money we have collected for fees and commissions under Collection of fees from PayU funds and Collection of fees from P24 funds.

We add the dispatch fees to your account — they are part of the current balance in the Settlements with Allegro tab. Therefore, we will automatically collect the fees — including the dispatch fees — from the sales funds.

If that settlement method is enabled — we check if you have any debts to Allegro every hour. We can automatically collect fees from your sales funds 24 times a day.

On the invoices, we do not provide the time and amounts that we have collected for our services with that payment method. You can check them in the Settlements with Allegro or the Funds and Operations history tabs.

Yes, we have only added one field — collection of fees from funds.

If you do not have any funds from sales in your balance — we do not automatically collect any fees. We check every hour whether the funds are available and we can collect sales commissions and fees for our services.

Split payment is not obligatory in our services. We do not require you to settle our invoices with the split payment method. That is why, you can use the automatic fee collection method.

We will not send an email every time we automatically collect money for your liabilities, but you can always check it on your Allegro account. In the Funds and Operations history tab, you can check the amount we collected — together with the payment ID. When you click it, we will redirect you to the Settlements with Allegro tab. In the Settlements with Allegro tab, under the Collection of fees from revenue, you can check the detailed information on the amounts we collected for fees and commissions.

We include all the fees for our services on the invoice. Automatic fee collection impacts the payment amount shown on the invoice. In the field — Providing functionality and services available on the trading platform Allegro.pl, you will see the entire amount of fees for sales on Allegro. That will allow you to book it correctly.

Example:

In the Total amount to be paid field on the invoice, you see 0 PLN, because we have collected all the fees for the given billing period. In Providing functionality and services available on the trading platform Allegro.pl, you will see 1,200 PLN — the entire amount of fees for sales in the given month.

We will collect money for all the fees and commissions you see in the Balance section and the Settlements with Allegro tab. If we have enabled that payment method on your account, we check hourly whether you have any debts to Allegro — whether your current balance amount is negative.