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Holding money for refunds
By holding an amount, you can avoid a situation when you do not have the appropriate amount to refund the buyer.
How it works
In the Payout Settings tab, you can choose how much money you want to hold on your balance after you pay out the funds to your bank account. We will pay out the remainder in accordance with your settings. You can hold money for refunds separately for each payment operator.
How to hold money for refunds
You can hold funds separately for payouts in a given currency. To do this:
- Go to the Payout Settings tab.
- In the section for payouts in a given currency, click [edit settings].
- In the pop-out window, you will see the details of your payouts and reserved funds. There, determine how much money you want to hold on a given payment operator’s balance. You can do it separately for each payment operator. If you enter 0 PLN for a given operator, we will pay out all the available funds.
- Click [save]. Done!
Payouts and holding money for refunds
You can pay out money to your bank account only if the sum to pay out is higher than the sum you want to hold for refunds. If that is not the case, the payout button will be grayed out. You will see a message explaining why you cannot pay out the money.
If you lower the sum you want to hold for future refunds, you will be able to pay out the funds again. The payout button will also become active.
This feature works the same way both for manual and automatic payouts.
Why it is a good idea to hold money for refunds
- You will process customer's refunds more conveniently.
- You get a chance to be awarded additional points for sales quality.
- You can get the transaction rebate (sales commission refund) faster.
- You get a chance to receive good ratings because buyers appreciate quick refunds.
- You can also use the held funds to pay for our services on allegro.pl and foreign marketplaces. Learn more about automatic collection of fees.
Apart from holding money, you can use other features that allow you to refund the customer faster. Learn more.
