We have introduced the changes for sellers announced for October 21

We automatically terminate offers not linked to the Product Catalog

For several months, we have required that all offers be linked to the Allegro Product Catalog. Offers not linked to a product from the catalog are not visible to buyers.

How it worked before

The seller had 7 days to correct an offer. If they failed to do that — we terminated it.

What we have changed

We terminate an offer not linked to a product immediately.

If any promotion options were purchased for that offer — we return the costs proportionally.

Basis: improving the operation of the platform and the user service, as well as changes in the scope of services provided (sub-paragraph 14.1 (d) and (j) of the Allegro Terms & Conditions).

Smart! on allegro.cz: your offers with large products will get the badge more easily

From today, your offers on allegro.cz will be Smart! if you enable in them the Allegro International Czechia delivery options. You can read about it here.

What if your products exceed the maximum dimensions of the new mandatory delivery options

If you share offers on allegro.cz with products that exceed the maximum dimensions of the Allegro International Czechia delivery options, all you need to do is add to them:

• at least one courier delivery option and at least one delivery option to a pick-up point or a parcel locker from the list of qualifying delivery options or
• at least one courier delivery option from the list of qualifying delivery options — if your products do not fit into the pick-up points or parcel lockers.

It means that the former Smart! conditions will apply to such offers.

Learn more about Allegro Smart! on allegro.cz.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have removed the ORLEN Paczka delivery options outside the Allegro Delivery program

After October 21, you can only use the ORLEN Paczka delivery options in a package with all the other Allegro Delivery options or based on your own agreement with the carrier.

We have removed the following delivery options:

• Allegro ORLEN Paczka Pick-up Point (valid until October 21, 2024)
• Allegro ORLEN Paczka Parcel Locker (valid until October 21, 2024).

Basis: changes in the scope of services provided, including the introduction of new services (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have updated the list of protected brands

On Allegro, you can list products of protected brands if you hold a business account and confirm that you are familiar with the Brand Protection Conditions and act according to them.

What we have changed

We have added new brands to the list and removed others — you can check them in this PDF.

What the Brand Protection Conditions are and why you should know them.

Basis: preventing misuse (sub-paragraph 14.1 (g) of the Allegro Terms & Conditions).

We have increased bid increments in auctions

What the bid increment is

The bid increment is the amount by which the buyer has to raise the current highest bid in the offer to outbid it. The buyer enters the maximum amount they are willing to pay for a given product. Next, our system automatically specifies how much higher the amount has to be to outbid their offer.

What we have changed

We have changed the bid increments in auctions and:

• changed the latest price range available for the auctioned product
• added a new price range for the auctioned product.

Check the details in the table below:

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

Learn how auctions work.

We have updated the rules for rating sales and reviewing products by buyers

The sales rating is the buyer's opinion about the shopping experience with you, while the product review is the opinion about the product itself.

What we have changed

We have clarified in the Terms & Conditions that:

• the seller cannot persuade the buyer to leave a rating or edit an existing rating in exchange for benefits (like rebates, free products, vouchers, or money).
• the buyer cannot buy a product only to leave a review — to manipulate the reviews or for financial or other benefits.

We have introduced editorial changes to the provisions concerning sales ratings and product reviews.

Learn more:

• How ratings and reviews work
• What are the product reviews visible in my offers.

Basis: preventing misuse and editorial changes (sub-paragraphs 14.1 (g) and (k) of the Allegro Terms & Conditions).

We have updated the Privacy protection policy and the Data processing agreement

We have updated Appendix No. 5 (Privacy protection policy) and Appendix No. 19 (Data processing agreement) to the Allegro Terms & Conditions.

What we have changed in the Privacy protection policy (Appendix No. 5 to the Allegro Terms & Conditions)

• We have added information that we enable external verification services, such as passkeys, to activate the account.
• We have added another purpose for personal data processing that results from the General Product Safety Regulation.
• We have updated the legal basis for one of the purposes of processing marketing communication personal data in connection with the enactment of the Polish Electronic communications law.
• We have supplemented the information that we transfer buyers' personal data outside the European Economic Area — in connection with purchases from sellers outside the EEA.

What we have changed in the Data processing agreement (Appendix No. 19 to the Allegro Terms & Conditions)

We have supplemented and clarified the provisions regarding:

• persons whose personal data is processed in connection with sales on Allegro
• scope of the processed data.

Basis: improving the operation of the platform and the user service, editorial changes (sub-paragraphs 14.1 (d) and (k) of the Allegro Terms & Conditions).

We have clarified how product relevance works

What the product relevance is

Product relevance is a default sorting of product lists. In the Allegro Product Catalog, we gather and describe all products available in offers. Then, we display linked offers on the product lists. Thanks to the grouping of offers with the same product, buyers can find exactly what they are looking for faster. They can choose the product of their interest first, and then the offer that suits them best in regard to price or estimated delivery time.

What we have changed

In the Terms & Conditions, we have described in detail the factors we take into account while sorting the product list by relevance. Those include:

• number of offers linked to that product
• product rating
• number of product ratings
• how many times the offer with a given product has been viewed.

Basis: improving the operation of the platform and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

Allegro Prices: we will apply machine learning while selecting offers for the program

What the Allegro Prices program is

Allegro Prices is a support program for sellers that will help you offer the best prices on the market — at no extra participation cost. When you join the program, we will automatically reduce the prices of selected products in some of your offers. In return, we will give you reconciliation for the price reduction. We select offers for the program automatically — with an algorithm.

What we have changed

While selecting offers for the program, we can also apply an algorithm based on machine learning that, for example, takes into account:

• offer price
• effect of price changes on the demand
• your sales quality
• offer quality
• delivery options available in the offer.

Learn more about Allegro Prices.

Basis: improving the operation of the platform and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have suspended the launch of pilot sales of alcoholic beverages

Several weeks ago, we informed that on October 21, we would begin the pilot phase of expanding the assortment of the Supermarket category to include the Alcoholic beverages category. However, we have decided to suspend it. We informed about it here.

At the same time, as announced earlier, we have changed the name of the subcategory for non-alcoholic beverages — from Wine and non-alcoholic beverages to Alcohol free (basis: editorial change (sub-paragraph 14.1 (k) of the Allegro Terms & Conditions). We have also introduced access restrictions for that subcategory:

• to open it, buyers need to confirm that they are at least 18 years old
• it is not available to Junior accounts.

We have introduced minor updates, clarifications, and editorial changes

We will delete your account if you have not used it for a long time

We will terminate the agreement for accounts where no purchase or sale has been made for at least:

• 5 years from account registration or
• 10 years from the last transaction on that account.

We will keep the 30-day notice period.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have clarified the rules for using multiple accounts

We have clarified that you cannot use multiple accounts to:

• circumvent the terms of promotions, programs, or Allegro services — if we notice you do it, we will be able to prevent you from participating in such promotions automatically
• manipulate the popularity of offers, sellers (including sales quality), or ratings.

Basis: preventing misuse (sub-paragraph 14.1 (g) of the Allegro Terms & Conditions).

Ship with Allegro: we have clarified the provision about dispatching parcels based on your own agreements

Since September 26, it has not been possible to dispatch orders with some delivery options you settle based on your own agreements through the Ship with Allegro tool. Consequently, we have clarified the fragment of the Terms & Conditions that concerns that matter.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

You cannot disable the Allegro Pay Business payment in your offers

What Allegro Pay Business is

Allegro Pay Business is a method of payment for business purchases on Allegro Business. You receive payment immediately after the sale – while buyers can pay later. Selling with Allegro Pay Business is available in your offers on Allegro Business by default — provided that you run a business activity registered in Poland and hold a Polish bank account number for settlements with Allegro.

What we have changed

From today, you cannot disable the Allegro Pay Business payments in your offers. Before, you could do it in the Allegro Pay Business tab.

Learn more: Allegro Pay Business ― information for sellers.

We have clarified the rules for selling durable media on allegro.hu

If you sell durable media such as smartphones or laptops, Hungarian law requires you to provide a special code with the purchased product. If you share offers on allegro.hu, we will fulfill that obligation for you — all you need to do is list your offer in the category dedicated to a specific product.

Learn more about the data erasure codes in the Hungarian marketplace.

Basis: improving the operation of the platform and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

It is possible to promote offers with lighters in the Deal Zone on allegro.pl

The entire Tobacco Accessories category is on the list of categories excluded from promotion in the Deal Zone.

However, we have made an exception for the Lighters subcategory — offers listed there have a chance to get the Deal badge.

What the Deal Zone is and why you should join it.

We have introduced editorial changes to the Smart! conditions in foreign marketplaces

We have included in the Terms & Conditions that enabling at least one payment on delivery option is one of the conditions for receiving the Smart! badge on allegro.cz, allegro.sk, and allegro.hu. It does not change the rules by which we mark your offers with the Smart! badge — this is an editorial change.

Basis: editorial change (sub-paragraph 14.1 (k) of the Allegro Terms & Conditions).

We have removed the possibility of transferring an account between spouses

According to the Terms & Conditions, you could transfer a regular account to your spouse. We have removed that possibility. That option was not popular with buyers and sellers, so we no longer support it. We encourage you to register new accounts.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have clarified the limit of offers with a single product one seller can list

In a single subcategory, the seller can list a maximum of two offers with a single product with the Condition parameter value - New. We have clarified that the limit applies to each marketplace separately.

Basis: improving the operation of the platform and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have updated the Subscription Terms & Conditions

If you buy a Subscription on your account in one marketplace, you can use it in all the marketplaces where you sell. We will make Allegro available in Hungary by the end of this year — you will also be able to benefit from the Subscription there.