Allegro Smart! on allegro.cz — information for sellers

Your offers can also be Smart! on allegro.cz. Just like on allegro.pl, we will mark your offers with Smart! badge if you meet specified requirements. However, conditions on allegro.cz will differ from those on allegro.pl. We have adapted them to the needs of Czech customers — to make offers with Smart! badge even more appealing to them.

When we will mark offers with Smart! badge

We will mark your offers on allegro.cz with Smart! badge if:

• you enable in your offers the following delivery options:

• Allegro International Courier Czechia and
• Allegro International Pick-up Point Czechia or Allegro International Parcel Lockers Czechia

• the sales quality level on your account is higher than Neutral, or it is at least Neutral on all of your accounts
• you enable at least 1 courier delivery option in your offers and at least 1 delivery option to a pick-up point or a parcel locker
• you enable at least one option with payment in advance and at least one option with payment on delivery in your offers
• you provide an address for returns in Poland or Czechia in your offers
• in the Delivery Settings tab, you provide prices in the required ranges for options you enable.

What delivery options you can enable

To make your offers Smart!, you can enable the following delivery options in the specified price ranges. Click and check them below:

How we settle Allegro Smart! parcels

Buyers who place an order within Allegro Smart! do not pay for delivery. That means you will receive:

• only payment for the purchase — if they paid in advance or

• payment for the purchase and additional fee for the payment on delivery option:

  • 29 CZK — for deliveries to pick-up points and parcel lockers (except for DPD delivery options)
  • 39 CZK — for courier deliveries and all DPD delivery options.

We split the delivery cost of such orders between you and us. We charge fees depending on the order value. We take into account 5 thresholds of order value:

• from 179 CZK to 268.99 CZK
• from 269 CZK to 378.99 CZK
• from 379 CZK to 588.99 CZK
• 589 CZK to 878,99 CZK
• 879 CZK or more.

Click and check the table below to see how much you will pay for the delivery of orders with different values:

When buyers can make a Smart! purchase

On allegro.cz, buyers can get free delivery and returns within Allegro Smart! if:

• they have an active Allegro Smart! membership on their accounts
• the total price of purchase they make from one seller is at least:

• 299 CZK — for pick-up points and parcel lockers
• 499 CZK — for courier deliveries

• the delivery cost from one seller does not exceed 1,000 CZK.

If the buyer selects payment on delivery, we will add the following amount to the amount from the table for the additional payment on delivery service:

• in the case of parcel lockers and pick-up points (except for DPD delivery options) — 29 CZK (apart from the payment for your purchase, you will receive from the buyer an additional 29 CZK for that option)
• in the case of courier delivery and all DPD delivery options — 39 CZK (apart from the payment for your purchase, you will receive from the buyer an additional 39 CZK for that option).

When you will be refunded for Smart! parcel fees

If your customer:

• returns the purchase as part of withdrawing from the agreement (they report the return through the return form on their Allegro account and dispatch it with a return option available in Allegro Smart!) or
• does not collect the parcel

we will automatically refund you the fee for delivery of the Smart! parcel. You do not have to apply to get a refund.

Only the basic fee will be refunded — not the fees for additional services. You can see it as a discount in the Settlements with Allegro tab.

We will refund you the fee once the status of the return parcel says that you have either collected it or refunded the order cost.

Frequently asked questions