We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (17 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.Your selections concerning cookies expressed after signing in on the platform are associated with your Allegro account and will be remembered even if you sign in to your account from a different device or browser.
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Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
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Get familiar with the key changes
These changes may affect your sales or require you to take action.
- We require more detailed information in offers with materials and chemicals that filter or treat drinking water
- We have changed the sales rules for explosive precursors
- One Fulfillment by Allegro: if you use the labeling service, we now require precise delivery information
- Allegro Charytatywni: we have changed the rules for verifying organizations and sales
See other changes that you may find important
These changes do not require your action, but may affect your sales and you might want to get familiar with them.
- The AI Assistant in the Help Center will answer your order-related questions
- We have extended the scope of content that we check automatically
- We will grant you a transaction rebate (refund your sales commission) faster and easier
- We have clarified the definition of a non-standard parcel for Allegro Pocztex delivery options
What else we will change
These changes do not require your action.
- We have introduced a new sales promotion option: Smart! Coins in challenges
- We have simplified the conditions of the Allegro Prices program
- We have clarified the provisions regarding the automatic deduction of fees for our services from sales proceeds
- We have updated the Allegro Privacy protection policy
- We have introduced editorial changes to the Allegro Ads Terms & Conditions
- Our AI Assistant (Alli) will tell you whether you can use One Fulfillment by Allegro
We require more detailed information in offers with materials and chemicals that filter or treat drinking water
If you sell such products, check the new requirements.
What changes starting October 27, 2026
We have introduced a change that applies to selling:
- materials or products intended for contact with drinking water
- filtering materials intended for contact with drinking water
- chemicals for water treatment.
The change results from changes to the Polish law that are related to EU regulations
What it means for you
Make sure your products meet legal requirements and have the necessary certificates or approvals. Provide the following in the offer description:
- information that the product has a certificate or approval — along with its number
- the technical or trade name of the product
- product's scope of application.
If your offers lack the required information, we may block them.
We have introduced these changes based on paragraph 14.1 (a,h) of the Allegro Terms & Conditions: amendments to legal regulations having a direct impact on the content of the Allegro Terms & Conditions; security/safety considerations.
We have changed the sales rules for explosive precursors
If you sell such products, get familiar with the new requirements.
What changes starting October 27, 2026
We have introduced new requirements regarding the description and sale of explosive precursors. They result from the Regulation of the European Parliament and of the Council (EU).
What this means for you
In the description of an offer with a precursor, you are required to provide:
- information that the product or any of its substances is an explosive precursor
- the name and concentration of each precursor.
You can sell restricted precursors only to buyers who use them for professional purposes — after you verify them. You can find the list of restricted precursors in Annex I to the Regulation.
Check how to sell explosive precursors.
We have introduced these changes based on paragraph 14.1 (a,h) of the Allegro Terms & Conditions: amendments to legal regulations having a direct impact on the content of the Allegro Terms & Conditions; security/safety considerations.
One Fulfillment by Allegro: if you use the labeling service, we now require precise delivery information
This change applies to you if you use the labeling service in our warehouse — you deliver unlabeled products, which we then label for you.
What changes starting October 27, 2026
We now require the ASN for every such delivery to contain information that allows us to uniquely identify it.
What you need to do
When creating an ASN, complete the following information for each shipment:
- the selected delivery option (for example, courier, container) and your vehicle's registration number — if you are handling the transport yourself
- shipment structure: number and type of collective packaging (cartons, pallets, or containers)
- the number and breakdown of goods: the number of units of individual products (SKUs) assigned to specific collective cartons or pallets.
If we cannot identify a shipment because this information is missing, we will not accept it into the warehouse. We will return such shipments at your expense.
Why we have introduced this change
Thanks to this change, we can:
- reduce the time needed to make products available for sale
- streamline the identification and receipt of goods into the warehouse
- eliminate the risk of lost shipments.
Learn more about One Fulfillment by Allegro.
Allegro Charytatywni: we have changed the rules for verifying organizations and sales
Read the new requirements if you represent a charity.
What changes starting October 27, 2026
We have introduced new rules for all organizations on Allegro Charytatywni. We care about shopping security, full transparency of fundraisers, and donor trust. If you represent a charity organization, get familiar with the new rules.
- The goal of your fundraiser must serve the implementation of charitable activities.
- We may ask you for documents that confirm the origin of your items you listed.
- You will not be able to list offers from businesses that are related to your organization (personally or financially) or via dropshipping.
- If your organization has been operating for less than a year or has undergone significant changes, we will ask you for additional documents (for example, a partnership agreement with another well-known non-governmental organization).
- We will be able to ask you for a current financial statement or other documents to reverify your account.
What this means for you
If we ask you for documents, send them to us within the deadline. If you do not do this, we will be able to revoke your charity status on Allegro.
Why we have introduced those changes
We want fundraisers on Allegro Charytatywni to be fully secure. The new rules prevent abuse and unfair competition. Thanks to them, donors and buyers will have even greater trust in the organizations they support on Allegro.
What else we have changed
You no longer need to meet the current conditions to feature charity offers listed in the Special Moments subcategory. You can also do that if:
- you list offers on a regular account
- the product's condition is other than New
- the sales format is an auction.
We have introduced these changes based on paragraph 14.1 (g,h) of the Allegro Terms & Conditions: preventing misuse; improving the operation of the platform and the seller and buyer service.
The AI Assistant in the Help Center will answer your order-related questions
You do not need to do anything regarding this change.
On the Help Center page, you will soon find a new option allowing you to contact us: the AI Assistant for buyers and sellers. It will answer your questions or connect you with an Allegro consultant.
How it works
It uses information available in the Help Center for sellers, for buyers, and in the Allegro Academy. When you log in to your account, it will also check data about your sales and potential purchases. This way, it can:
- answer questions about a specific order
- explain the rules that apply to making sales and purchases
- send links to relevant instructions and terms and conditions.
You can ask the AI assistant to connect you with a human at any time.
How to talk to the AI Assistant
Go to the Help Center page and log in to your account. Select the version at the top of the page: for buyers or for sellers In the version for buyers, you will see your recent purchases. In the version for sellers, you will see a window where you can start a conversation with the AI assistant.
You can type your own question in the chat window or click a selected order to see its details.
What you gain
We want to make our service even faster and more efficient — so that your issue is successfully resolved at the first contact. The assistant instantly provides consistent answers based on specific data and source materials. It operates 24 hours a day — you will receive help at any time.
We have introduced these changes based on paragraph 14.1 (d) of the Allegro Terms & Conditions: improving the operation of the platform and the seller and buyer service.
We have extended the scope of content that we check automatically
You do not need to do anything regarding this change.
We care about the security of your business and your customers' purchases, as well as the compliance of offers with the law and our Terms & Conditions. For this purpose, we use automated tools, including artificial intelligence. Thanks to this, we quickly detect errors in offer descriptions, forbidden products, or fraud attempts.
What changes on October 27, 2026
We have clarified that we can analyze not only offers, but also reviews, reports, applications, and messages.
When we detect a violation of the law or our Terms & Conditions, we will have the right to:
- suspend the publication of an offer
- remove a selected element of an offer
- terminate an offer
- disable the sharing of an offer in foreign marketplaces.
If that happens, we will:
- immediately send you a message with a justification
- inform you that we made the decision automatically
- suggest what you can improve in the offer — if possible.
If you do not agree with our decision, you will be able to appeal it.
We will introduce this change based on paragraph 14.1 (g,h) of the Allegro Terms & Conditions: preventing misuse; security/safety considerations.
We will grant you a transaction rebate (refund your sales commission) faster and easier
You do not have to do anything regarding this change.
How it worked before
The automatic sales commission refund depended, among other things, on your sales quality level — it had to be at least Neutral.
What changes starting October 27, 2026
When granting transaction rebates automatically, we no longer consider your sales quality level. We will refund you automatically if the transaction meets other conditions. The most important of them will remain unchanged:
- the buyer withdraws from the agreement through the form
- the refund is processed through Allegro.
Thanks to this change, you will no longer need to fill out refund applications manually.
We have introduced this change based on paragraph 14.1 (d) of the Allegro Terms & Conditions: improving the operation of the platform and the seller and buyer service.
We have clarified the definition of a non-standard parcel for Allegro Pocztex delivery options
What changes starting October 27, 2026
We have clarified the definition of a non-standard parcel for Allegro Pocztex delivery options. This will allow you to classify your parcels correctly and avoid possible surcharges.
Click and check what a non-standard parcel is
A parcel is non-standard when it has at least one of the following features:
- the sum of its sides (height, width, length) is up to 250 cm, and the longest side is from 120 cm to 150 cm
- the sum of its sides is from 250 cm to 300 cm, and the longest side is up to 150 cm
Even if the sum of the parcel's sides fits within standard dimensions, we will consider it non-standard if it:
- has an irregular shape — it is not packed in a standard cardboard box (cuboid)
- has protruding elements
- consists of several parts that you combine into a single whole (for example, with stretch film or tape)
- has an oval, round, or cylindrical shape (for example, a tube or a roll) — such a parcel can have a maximum diameter of 20 cm and a length of 150 cm
- contains two tires packed in accordance with the manual provided by the carrier.
Exception: we treat a shipment in an envelope (including bubble or foil envelopes) with maximum dimensions of 70 cm x 60 cm as a standard parcel.
What else we have changed
We have corrected the maximum length of a standard parcel (the longest side) for Allegro Pocztex Courier in the Terms & Conditions: from 90 cm to 120 cm.
Learn more about the delivery options offered by Poczta Polska and Pocztex.
We have introduced this change based on paragraph 14.1 (j) of the Allegro Terms & Conditions: changes in the scope of services provided.
We have introduced a new sales promotion option: Smart! Coins in challenges
What changes starting October 27, 2026
On allegro.pl, you can use a new sales promotion option with Smart! Coins — Coins in challenges.
How the new promotion option works
You can set a maximum budget from which we will automatically add Smart! Coins to the rewards in challenges for buyers in a given category. Thanks to this, a customer shopping with you will see in their cart a challenge with a reward increased with Smart! Coins.
The reward for customers will include:
- basic Smart! Coins in the challenge (from us)
- additional Smart! Coins from you (50% of the basic number of Smart! Coins).
This will encourage the customer to add more of your products to their cart.
How much it costs
For each additional Coin that we award to a buyer in a given challenge, we will charge you a fee of 1.23 PLN. We will add it to your bill for our services – in the Settlements with Allegro tab. If the customer returns the order, we will refund you.
How you can use the new option
Check the Smart! Coins tab on October 27. You will find the new Smart! Coins in challenges tab right next to the Smart! Coins on offers tab.
What you gain
Thanks to the new option, you can easily increase the average order value.
We have simplified the conditions of the Allegro Prices program
You do not have to do anything regarding this change.
What the Allegro Prices program is
In the Allegro Prices program, we automatically reduce prices of selected products. As a result, the buyer pays less when buying from you, while you do not lose any profits. You get back the amount of the price reduction as a transaction rebate on our services.
What we have changed
You can join the program even if you do not issue VAT invoices. Until now, only offers in which sellers indicated that they issue a VAT invoice could participate in the Allegro Prices program. From today, this requirement no longer applies. This means we also welcome into the program offers without this option. Consequently, we will allow more sellers to benefit from the program.
Learn more about Allegro Prices.
We have introduced this change based on paragraph 14.1 (j) of the Allegro Terms & Conditions: changes in the scope of services provided.
We have clarified the provisions regarding the automatic deduction of fees for our services from sales proceeds
You do not need to do anything in connection with this change – we are not changing the way we collect money for our services.
What changes starting October 27, 2026
We have extended the description of the rules for the automatic deduction of your liabilities towards Allegro from the sales proceeds available in the Funds and Operations history tab.
Learn more about the automatic collection of fees for Allegro services.
Why we have introduced these changes
The rules are easier to understand. You also gain more flexibility if you want to use financial products and loans on Allegro.
You can gain additional funds for development and repayment of liabilities from Allegro Kapitał. This way, you will make it easier to secure your liabilities and finance your business development.
We have introduced this change based on paragraph 14.1 (d) of the Allegro Terms & Conditions: improving the operation of the platform and the seller and buyer service.
We have updated the Allegro Privacy protection policy
You do not have to do anything regarding this change.
What changes starting October 27, 2026
We have updated our Privacy protection policy and the Data processing agreement (Appendices 5 and 19 to the Allegro Terms & Conditions).
- We have adapted the rules to the Chinese personal information protection law. We will do this because we provide services to sellers from China, and have opened an office in Shenzhen.
- We have described how we use AI assistants. We will expand the description of how they operate in customer service for buyers and sellers. You always have the right to request that your case be handled by a human.
- We have improved preventing misuse. We will be able to check for suspicious activities as early as the account registration stage.
- We have restructure the sections concerning recipients of personal data and introduce editorial changes to make the documents clearer and more understandable.
We have introduced these changes based on paragraph 14.1 (a,e,g,k) of the Allegro Terms & Conditions: amendments to legal regulations having a direct impact on the content of the Allegro Terms & Conditions; enhancing the protection of buyer and seller privacy; preventing misuse; editorial changes.
We have introduced editorial changes to the Allegro Ads Terms & Conditions
You do not need to do anything in connection with these changes — they do not affect how Allegro Ads operates.
What changes starting October 27, 2026
We have clarified the definitions of the factors: the multiplier and the ranking of multipliers. These factors determine the display and position of ads in the ranking.
We have also added a definition of the service fee, which we charge for displaying ads in the Advertising Network.
Our AI Assistant (Alli) will tell you whether you can use One Fulfillment by Allegro
What changes starting October 27, 2026
We have added information to the AI Assistant's terms of use for sellers about another activity in which the Assistant can support you in the Sales Center. With the Assistant's help, you can check whether your products can be covered by the One Fulfillment by Allegro warehouse service.
Learn what products we handle in One Fulfillment by Allegro.
See today's changes to the Terms & Conditions
The changes described above require us to update our Terms & Conditions. We will do that on October 27 and December 10, 2026. Find the changes in the PDFs below. We have marked the new fragments in blue, and the fragments we have removed are crossed out:
- October 27, 2026 — changes to the Allegro Terms & Conditions
- October 27, 2026 — changes to the One Fulfillment by Allegro Terms & Conditions
- October 27, 2026 — changes to the Smart! Coins program Terms & Conditions
- October 27, 2026 — changes to the Ads Service Terms & Conditions
- October 27, 2026 — changes to the terms of use of the AI Assistant Beta for sellers.
We have uploaded the files listed above to a durable medium. This solution guarantees that the files will remain unchanged for 10 years. You can check the files on the service provider's website.
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