How to start using One Fulfillment by Allegro

What requirements you have to meet to join the service

You need to meet the following three requirements to join the service:

• you are a registered and active VAT payer in Poland
• you have the Polish Tax Identification Number (VAT PL) included on the so-called White List of VAT payers (available in Polish)
• the address of your business you provide in the One Fulfillment account settings is the same as the address included on the White List of VAT payers.

We verify those conditions before you start selling within One Fulfillment. Then we reverify them every 90 days. Learn more.

How to create a One Fulfillment account

Go to this page and decide how you want to create your account. When you click:

• [create new account] — we redirect you to the account creation form.
• [ask for a contact] — you start with completing the application form. Next, our employee contacts you to tell you more about the service and provides the registration link.

The registration process differs depending on whether or not you already hold an Allegro account.

• If you already hold an Allegro account — you can use fast registration to create a One Fulfillment account based on your other existing Allegro account. In that case, we will transfer a part of the details between accounts.
• If you do not hold an Allegro account — you need to complete full registration.

How to use fast registration

1. Click the registration link we sent to you by email. You can do it within 30 days of receiving the message.
2. You will be redirected to the sign-in page. Sign in to your business account.

3. Provide the following account details:

   • email address and login — they need to be different than the ones assigned to your current account
   • password
   • phone number — it can be a phone number assigned to your other accounts.

4. Accept the required consents and click [create new account].

5. We will send an email with an activation link to the email address you provided. Open the email and click [confirm registration].
6. We will sign you in to your new account and begin the verification process.
7. The verification process may take several minutes.
8. If we verify your account successfully — we will automatically set returns terms, warranty information, and complaints terms. We will transfer them — together with attachments — from the business account based on which we created your One Fulfillment account. Click [go to terms of sale] to proceed.
9. If the verification process takes longer — we will let you know about its result by email.
10. If we fail to verify your data — contact your Account Manager.
11. Check whether we set the sales terms on your account correctly. If you want to — change them or add new ones. All you need to do is click [change returns policy] or [change complaints policy].
12. Click [add removal address] in the Address for removal from the Allegro Warehouse section.

13. Enter the address to which we will ship back your products stored at the Allegro Warehouse. If you want to, you can also provide your phone number and additional information (for example, the full address of your warehouse). Finally, click [save].

14. We will redirect you to a page where you can decide how to list your first offers. If you want to:

• list offers through the listing form — click [list via form] and follow the instructions provided in this article
• list offers from a file — click [list via file] and follow the instructions provided in this article
• list offers through the API — click [learn more].

How to go through full account registration

1. Click the registration link we sent to you by email. You can do it within 30 days of receiving the message.
2. Provide the missing data: login, password, phone number, and country of registration. Check whether the NIP number we completed based on the application form is correct. Next, click [download company data].
3. Provide your company details and accept the required consents. Then, click [create an account].
4. We will send you a confirmation email. Open it and click [confirm sign-up].
5. We will redirect you to the section where you can set payouts. Provide the country of your bank and the bank account number.

6. To confirm your bank account number, select one of the following options:

• online bank transfer. That option is available if you select Poland as your bank's country. Enter your bank account number and we will redirect you to the bank's website. There, sign in and confirm the registration with a 1 PLN transfer ― we will refund you the 1 PLN within a few days.
• standard/postal transfer. If you do not want to use an online transfer, or you have an account in a bank outside Poland, select a verification with a standard transfer. Next, transfer the equivalent of at least 1 PLN in your bank's currency to the bank account we provide. We will generate a dedicated bank account number for the purpose of verification ― use it to make the verification transfer only.
• a bank document. Select this option if you have an account in a bank outside Poland and you cannot or do not want to make a verification transfer. This option is unavailable to you if you have a Polish bank account ― in that case, we will display the online bank transfer option instead.

7. Provide business owner details and attach a photo (not a scanned copy) of their identity document. Make sure it is legible: clear and of high quality. If the photo is illegible, for example, blurry or overexposed, we will reject it.

8. Click [send all documents]. We will let you know by email about the verification result — it may take a couple of days. While waiting for the verification result, you can set the sales policy on your account. To do it, click [continue].

9. Click:

• [add complaints policy] — to set complaints policy
• [add return policy] — to set returns terms
• [add removal address] — to provide the address to which we will ship products from the Allegro Warehouse back to you.

Done! Now you can list your offers. Check how to prepare an offer.

What is the difference between the One Fulfillment Account and the Allegro business account

One Fulfillment Account features most of the options and settings we provide on the Allegro business account. However, due to the nature of order management in the One Fulfillment by Allegro service, some of the functions you know are not available.

For example, in your One Fulfillment account:

• you cannot use the Sales break option or set your business hours — it is not necessary because we process your customers' orders no matter whether you work on that day. However, it is your task to provide customer service — for example, to answer questions about your product or to attach invoices to orders
• you cannot add shipping price lists and cannot set the way of calculating delivery costs — in One Fulfillment by Allegro we do it for you
• you cannot set the specific amount for free delivery
• you cannot offer your customers personal pick-up of their orders — it is not necessary because customers can order products with courier delivery to the address they specify
• you cannot set terms of the same-day dispatch — in One Fulfillment by Allegro we do it for you
• you cannot add additional services — services like in-home delivery or assembly are not available in One Fulfillment by Allegro
• you cannot disable the automatic refund of payment for a canceled order option — in One Fulfillment by Allegro it is a default option.

In your One Fulfillment account you can find many other features that are not available on the Allegro business account — for example, features regarding listing offers, creating ASNs, and checking the inventory. That is why before you start using the service, you have to create a new account to manage your sales on.