How to start using One Fulfillment by Allegro

What requirements you have to meet

We will create your One Fulfillment account the moment you join the service. However, we can only do it if you meet two requirements:

• you are a registered and active VAT payer in Poland
• you have the Polish Tax Identification Number (VAT PL) included in the so-called White List of VAT payers (available in Polish).

We verify those conditions before you start selling within One Fulfillment. Then we reverify them every 90 days.

• If your business is registered in Poland, we will download your NIP automatically from the registration form. We will verify it and let you know once we are finished. Usually, it takes a few minutes.
• If your business is registered outside Poland, we will ask you to provide the PL VAT number before creating the first ASN. We will verify it and let you know once we are finished. It may take up to 48 hours. In the meantime, you can prepare for sales ― list offers and polish their descriptions.

Contact a tax advisor or the tax office to learn how to become an active VAT payer in Poland.

If you meet the requirements described above — complete and submit the application form. We will reach out to you with more information. We will also verify whether you meet the other conditions to join the service. If you do, we will invite you to One Fulfillment by Allegro.

How to create a One Fulfillment account

When we invite you to join the service, we will send you a request to create your One Fulfillment account. You can create it in 3 different ways — depending on how you currently sell on Allegro.

You can create:

• a One Fulfilment account based on a business account — if you have an Allegro business account and meet specific requirements
• a new business account that we will turn into a One Fulfillment account — if you have a business account but do not meet specific requirements
• a One Fulfillment account based on the data from the application form — if you do not have an Allegro account or you already have it but we cannot create a One Fulfillment account based on it.

When you can create a One Fulfillment account based on a business account

To make it possible, your business account should meet several requirements, such as:

• it cannot be blocked
• your sales and payouts from Allegro Finance are active
• you entered Poland as the country of registration
• you have the Polish Tax Identification Number (NIP) and you provided it in this account
• you use this account to issue invoices with VAT rates applicable in Poland
• the data on the documents you submitted on registering the account are still valid.

How to create a One Fulfillment account based on a business account

1. Click the registration link we sent to you by email. You can do it within 30 days from receiving the message.
2. You will be redirected to the sign-in page. Sign in to your business account.

3. Provide the following account details:

   • email address and login — they need to be different than the ones assigned to your current account
   • password
   • phone number — it can be a phone number assigned to your other accounts.

4. Accept the required consents and click [create new account].

5. We will send an email with an activation link to the email address you provided. Open the email and click [confirm registration].
6. We will sign you in to your new account and begin the verification process.

7. This may take several minutes.

• If we verify your account successfully — we will set terms of returns, warranties, and complaints automatically. We will transfer them — together with attachments — from the business account based on which we created your One Fulfillment account. Click [go to terms of sale] to proceed.

• If the verification process takes longer — we will let you know about its result by email.

• If we fail to verify your data — contact your Account Manager.

8. Check whether we set the sales policy on your account correctly. If you want to — change them or add new ones. All you need to do is click [change returns policy] or [change complaints policy].
9. Click [add removal address] in the Address for removal from the Allegro Warehouse section.

10. Enter the address to which we will ship from the Allegro Warehouse, If you want, you can also provide your phone number and additional information (for example, the full address of your warehouse). Finally, click [save].

11. We will redirect you to a website where you can decide how to list the first offers. If you want to:

• copy them from your business account — click [select offers] and follow the instructions below
• list offers through the listing form — click [list via form] and follow the instructions in this article
• list offers from a file — click [list via file] and follow the instructions in this article
• list offers through the API — click [learn more].

12. Once you move on to copying offers, you will see a page with 3 tiles.

13. Go to the Your offers tab and select the offers you want to copy. Next, click the [add to copy] button located on the green bar at the bottom of the page. You can select to copy a maximum of 1000 offers.

14. Go to the Offers to copy tab and click [copy offers].
15. You will see a message. If:

• you are sure that the list contains all offers you want to copy — click [yes, copy]
• you want to check the list of offers to copy again — click [go back to selection]. Once you make sure that the list of offers you want to copy is ready — click [copy offers] again and then click [yes, copy].

16. Done! We will start copying your assortment to the One Fulfillment service account. Once we are done, we will send you an email with a summary.

How to create a business account that we will turn into a One Fulfillment account

If ― for some reason ― we cannot create a One Fulfillment account based on your business account, we will ask you to create a new account. Check how to register and activate a new account. Once it is ready, we will turn it into a One Fulfillment account.

How to create a One Fulfillment account based on the data from the application form

It is possible if you:

• have the Polish NIP number
• are a VAT payer
• go through the verification required by payment operators.

If you meet those requirements, you can create a One Fulfillment Account. To do it:

1. Click the registration link we sent to you by email. You can do it within 30 days from receiving the message.
2. Provide the missing data: login, password, phone number, and country of registration. Check whether the NIP number we completed based on the application form is correct. Click [next].
3. Provide the address of your business and accept the required consents. Then, click [create an account].
4. We will send you a confirmation email. Open it and click [confirm sign-up].

5. We will redirect you to the section where you can set payouts. Provide the country of your bank and the bank account number.

6. To confirm your bank account number, select one of the following options:

• an online bank transfer. That option is available if you select Poland as your bank's country. Enter your bank account number and we will redirect you to the bank's website. There, sign in and confirm the registration with a 1 PLN transfer ― we will refund you the 1 PLN within a few days.
• a standard transfer. If you do not want to use an online transfer, or you have an account in a bank outside Poland, select a verification with a standard transfer. Next, transfer the equivalent of at least 1 PLN in your bank's currency to the bank account we provide. We will generate a dedicated bank account number for the purpose of verification ― use it to make the verification transfer only.
• a bank document. Select this option if you have an account in a bank outside Poland and you cannot or do not want to make a verification transfer. This option is unavailable to you if you have a Polish bank account ― in that case, we will display the online bank transfer option instead.

7. Add the required documents. If you are a seller:

• coming from a country that belongs to the European Economic Area — you can find information about required documents in this article.
• coming from a country that does not belong to the European Economic Area — you can find information about required documents in this article.

8. Provide business owner details and attach a photo (not a scanned copy) of their identity document. Make sure it is legible: clear and of high quality. If the photo is illegible, for example, blurry or overexposed, we will reject it.

9. Click [send all documents]. We will let you know by email about the verification result — it may take a couple of days. While waiting for the verification result, you can set the sales policy on your account. To do it, click [continue].

10. Click:

• [add complaints policy] — to set complaints policy
• [add return policy] — to set returns terms
• [add removal address] — to provide the address to which we will ship products from the Allegro Warehouse back to you.

Done! Now you can list your offers. Check how to prepare an offer.

What is the difference between the One Fulfillment Account and the Allegro business account

One Fulfillment Account features most of the options and settings we provide on the Allegro business account. However, due to the nature of order management in the One Fulfillment by Allegro service, some of the functions you know are not available.

For example, in your One Fulfillment account:

• you cannot use the Sales break option or set your business hours — it is not necessary because we process your customers' orders no matter whether you work on that day. However, it is your task to provide customer service — for example, to answer questions about your product or to attach invoices to orders
• you cannot add shipping price lists and cannot set the way of calculating delivery costs — in One Fulfillment by Allegro we do it for you
• you cannot set the specific amount for free delivery
• you cannot offer your customers personal pick-up of their orders — it is not necessary because customers can order products with courier delivery to the address they specify
• you cannot set terms of the same-day dispatch — in One Fulfillment by Allegro we do it for you
• you cannot add additional services — services like home delivery or assembly are not available in One Fulfillment by Allegro
• you cannot disable the automatic refund of payment for a canceled order option — in One Fulfillment by Allegro it is a default option.

In your One Fulfillment account you can find many other features that are not available on the Allegro business account — for example, features regarding listing offers, creating ASNs, and checking the inventory. That is why before you start using the service, you have to create a new account to manage your sales on.