We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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Allegro Terms & Conditions
What rights you have concerning the Digital Services Act
The Digital Services Act is an EU regulation that impacts some of the rules of using online platforms such as Allegro. It aims to improve the security of online activities.
The Digital Services Act is an EU regulation that impacts some of the rules of using online platforms such as Allegro. It aims to improve the security of online activities.
Check the legal measures mentioned in that regulation. You can use them as protection in contentious situations — for example, when you disagree with our decision or believe we have violated the provisions of the Act.
You can choose one of the measures described below or use several measures independently, in any order.
What legal measures result from the Digital Services Act
1. Appeal against a decision
If you believe we have made a wrong decision in your case, you can appeal against it. You can do it within 6 months of the moment we informed you about the decision. That concerns the decisions we have made regarding:
- the report you submitted that concerned the content not compliant with the law or the Allegro Terms & Conditions
- the content we removed, limited its visibility or prevented access to
- the suspension or termination of the service
- the suspension or closure of the account
- the suspension, termination, or limitation in any other form of the possibility to monetize the submitted content.
You can contact us in each of the cases mentioned above. Use this form to make an appeal. Explain there why you disagree with our decision and provide an explicit justification.
We will check your appeal and take note of all your arguments. On that basis, we will assess whether we should reverse our original decision. We will inform you about the result of the appeal.
2. Out-of-court dispute settlement
You have the right to ask for help from any certified body responsible for the out-of-court dispute settlement. You can do it regardless of whether you have already submitted the appeal to us.
3. The right to a fair trial
You can bring a complaint about our decision in your case to court. You can do it regardless of whether you have appealed directly to us or used the out-of-court dispute settlement.
4. The right to file a complaint to the Digital Services Coordinator
If you believe our actions violate the Digital Services Act, you can file a complaint to the Digital Services Coordinator.
Additional opportunities that arise from other legal acts
The Digital Services Act is not the only legal act that protects the users of online services. In contentious situations, you can also use the legal measures available to you thanks to other provisions. Learn about some of them and check what else you can do.
If you are a consumer
You have the right to use the out-of-court procedures of dealing with complaints and pursuing claims in the case of complaints we mention in our Terms & Conditions. Such a case will be heard by the Permanent Arbitration Consumer Court at the Provincial Inspector of Trade Inspection in Poznań. You can check how to use that procedure on the Office of Competition and Consumer Protection website.
The European Union ODR platform will help you resolve consumer disputes. You can find it at http://ec.europa.eu/consumers/odr.
If you are a business user
In some cases, the additional protection is also provided by Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019.
If you are a business user according to the definition provided in that regulation, you can send us a complaint regarding:
- the alleged non-compliance with our obligations laid down in that regulation
- technological issues relating directly to the provision of online intermediation services
- measures taken by us or our behavior relating directly to the provision of online intermediation services
if the issues described above affect your situation.
We will be legally obliged to consider your complaint duly and — if necessary — take action to solve the issue raised in the complaint.
What seller data we collect and report under the EU's DAC7 Directive
Following the Act of March 9, 2017, on the tax information exchange with other countries (the so-called DAC7), we collect and report specified seller data to the tax authorities.
DAC7 — the Council Directive (EU) 2021/514 of March 22, 2021 — is a legal act that improves reporting mechanisms between EU member states. The directive highlights income from sales on online trading platforms such as Allegro or Allegro Lokalnie. It does not introduce any new tax — it just tightens the tax system. That applies to all online platforms that operate in the European Union.
The operators of online trading platforms are obliged to report data on sellers and their transactions also for 2023 and 2024 (when the provisions resulting from the DAC7 Directive should have already been in effect in Poland). Due to a delay in implementing provisions of the DAC7 Directive in Poland, platform operators will have until December 31, 2024, to prepare to report data for those years — in other words, to collect and verify specified seller data — that is, to the so-called due diligence process. The deadline for filing reports for 2023 and 2024 is January 31, 2025.
Reports for 2024 and the following years should be submitted by residents of the EU and participating countries: Canada, New Zealand, the United Kingdom.
EU residents are obliged to submit reports for 2023.
What it is about
From July 1, 2024, we are obliged to collect, verify, and report your data to the tax authorities. We will provide reports once a year. The first report will cover the period from January 1 to December 31, 2023, and from January 1 to December 31, 2024.
According to the Act, we will report information about you if:
- you make a minimum of 30 transactions on Allegro or Allegro Lokalnie in a given calendar year or
- you make transactions for a total amount of over 2,000 EUR.
Throughout the reporting year, wWhile verifying the limit, we consider the number of transactions and the sales value on all your Allegro accounts. If you exceed one of the limits, we will send you a request to complete the DAC7 data.
The report only includes completed transactions. It means that if we grant you a transaction rebate (sales commission refund) for a given transaction, we will not account for it in the report. Before submitting the report, we verify again whether or not you reached the specified limits.
If you sell on Allegro Lokalnie — a transaction is an order:
- paid for in advance
- paid for on delivery (also during a self-pickup).
Who is affected by the legislation
The obligations under the DAC7 Directive will apply to sellers both with business and regular accounts. Those obligations do not concern buyers. That is why, within the DAC7 reporting, we will not provide the tax authorities with order details — for example, logins of buyers who bought in your offers.
What data we will collect and report
If you are a natural person — regardless of whether you are a sole proprietor or you sell on Allegro or Allegro Lokalnie as an individual person — we are obliged to collect and report the following data:
Personal data:
- first and last name
- primary address
- every NIP (Tax Identification Number; in case of Polish sellers also PESEL) and information about the country that issued it or
- if there is no NIP (PESEL) — the seller's place of birth
- seller's VAT identification number — if available
- date of birth.
Financial data:
- bank account identifier
- first and last name or company name of the owner of the account to which the remuneration is paid or credited — if the first and last name or company name of the seller are different than those of the bank account owner
Data concerning sales on Allegro and Allegro Lokalnie:
- value of sales revenue paid or credited in each quarter of the period covered by the report
- number of transactions for which the remuneration has been paid or credited
- premiums, sales commissions, or taxes withheld or collected by Allegro.
Data concerning tax residence:
- country that is the tax residence of the seller.
In the case of legal persons, organizational units without legal personality, and legal arrangements, including companies, foundations, and trusts, the following data are obligatory:
Business details:
- company name
- primary address
- every NIP (Tax Identification Number) and information about the country that issued it
- VAT identification number — if available
- number in the applicable commercial register
- information on any seat in the European Union — with the member state in which it is located.
Financial data:
- bank account identifier
- first and last name or company name of the owner of the account to which the remuneration is paid or credited — if the first and last * name or company name of the seller are different than those of the bank account owner
Data concerning sales on Allegro:
- value of sales revenue paid or credited in each quarter of the period covered by the report
- number of transactions for which the remuneration has been paid or credited
- premiums, sales commissions, or taxes withheld or collected by Allegro.
Data concerning tax residence:
- tax residence of the seller.
On Allegro, we use advanced security measures that help us protect your data and exchange it safely with the tax authorities.
What it means for you
If we ask you to provide us with the necessary tax details, complete or update them within 60 days. You can do it in an easy, safe, and convenient way through the DAC7 Data tab. Depending on whether you have a regular or a business account, you will see the relevant form.
How we will let you know that you should complete the data:
- we will send an email to the address linked to your Allegro account twice
- if you have a regular account, we will also display the message in the My Allegro tabs.
If you fail to provide the necessary details within 60 days, the Act obliges us to temporarily:
- block the possibility to pay out sales funds on your account or
- suspend your sales.
If you fail to provide the details we require within the deadline — we will be able to block the sales funds payout on your accounts. If we do that and you still fail to provide the required details — the new regulations will oblige us to block your sales. We will lift the restrictions once you complete the required details.
What data we may ask you to provide if you have a regular account
You can complete the data in the DAC7 information form, in the DAC7 information tab — do it for each of your accounts separately. There, we will display your data from the Account Details tab.
Check whether the following data is correct and complete it if it is missing:
- first and last name
- street and house number
- postal code
- country.
Enter also your date of birth and the tax identification number:
- PESEL (or NIP) or
- TIN
If you do not have the PESEL/NIP number, enter:
- your place of birth
- your date of birth.
What data we may ask you to provide if you have a business account
We will automatically collect most of the data necessary for the report from your business account.
You can complete the other data in the DAC7 information tab — you can access it through the Tax information section in the Account Details tab.
If you have several accounts registered with the same tax identification number — you just need to complete one form on any of your accounts.
In the DAC7 information tab, you will find:
- Company registry details — you provide them while registering the Allegro account (they include, for example, the tax identification number)
- VAT number issued in the registration country of the company — enter the VAT number of your company or indicate that you do not have one
- Tax numbers issued in countries other than the country of registration — indicate whether you have such numbers or only the one issued in the registration country.
If you have a business other than a sole proprietorship — declare the country where you sell by providing your fixed establishment.
We are obliged to ask you to complete the data in the form when you exceed the specified limits at the latest.
Where you can check the submitted data and sales results
If you hold a regular account
The data from the report is available in the DAC7 Data tab.
- In the Basic data section, you can find the personal details and address you provided on your Allegro account.
- In the Summary of sales data reported to the National Revenue Administration, you can find information for each reporting period divided into quarters. We will show you:
- a sales summary (the number of transactions and sales value)
- the sum of transaction fees (the sum of sales commission on Allegro and the sum of transaction service fees on Allegro Lokalnie)
- the bank account number
- creation date of the report — the day on which we gathered your data for the report.
The summary of sales data summary concerns:
- Allegro and Allegro Lokalnie
- only one regular account.
Example
You hold 3 accounts that, altogether, have exceeded the DAC7 limit. To check the sales sum we have reported, add up the number of transactions and sales values of those 3 accounts.
Account A: there are 20 transactions. Account B: there are 9 transactions Account C: there are 3 transactions. A total of 32 transactions have been completed on your accounts.
If you hold a business account
The data from the report is available in the DAC7 Data tab.
- In the Company registry details section, you can find your business data.
- In the The Data to complete — Directive DAC7 section, you can find the DAC7 data you completed in the form.
- In the Summary of sales data reported to the National Revenue Administration section, you can find information for each reporting period divided into quarters. We display:
- a sales summary (the number of transactions and sales value)
- the sum of transaction fees (the sum of sales commission on Allegro and the sum of transaction service fees on Allegro Lokalnie)
- the bank account number
- creation date of the report — the day on which we gathered your data for the repor.
We will display sales information in the currency of a given Allegro marketplace (and in PLN on Allegro Lokalnie). Example: we will display sales information in PLN for transactions from allegro.pl and Allegro Lokalnie and in CZK for transactions from allegro.cz.
The summary of sales data concerns:
- Allegro and Allegro Lokalnie
- all of your Allegro accounts registered with a single NIP (Polish tax identification number).
Frequently asked questions
The DAC7 Directive requires operators of the online platforms to file yearly reports. The data collected under the DAC7 Directive will be reported to Polish tax authorities by January 31 of the year that follows a given reporting year. For example, on January 31, 2025, we will report data for the reporting year 2024 and so on.
We will report data for 2023 on January 31, 2025, together with the data for 2024.
If — in a reporting period — you make 30 or more transactions and/or your total sales revenue exceeds the equivalent of 2,000 EUR, you can check the data and sales results submitted to the tax authorities on your Allegro account — in the DAC7 Data tab. You can do it after the reporting period finishes. Learn more.
In the Summary of sales data reported to the National Revenue Administration, you can find information about your sales value that we have submitted to the Polish National Revenue Administration. It includes:
- the sales value on Allegro and Allegro Lokalnie
- the sum of transaction fees.
In the Funds and Operations History tab, you can check the history of payments made for orders on Allegro and Allegro Lokalnie, if buyers paid in advance. If a buyer on Allegro Lokalnie selected payment on delivery on delivery, money reached you directly. You can check which of the orders placed on Allegro Lokalnie were paid for in advance in the Ostatnio sprzedane /(Recently sold) tab.
You can check the history of refunds of sales fees on Allegro and Allegro Lokalnie in the Settlements with Allegro tab. If you go to the Summary of sales data reported to the National Revenue Administration section, you will see the sum of transaction fees in the sales summary for Allegro and Allegro Lokalnie.
You can check the history of your sales:
- in the Orders tab — if you want to check your sales on Allegro. Learn how to do that.
- in the Ostatnio sprzedane /(Recently sold) tab —if you want to check your sales on Allegro Lokalnie.
In the Summary of sales data reported to the National Revenue Administration section, you can also check a summary of transactions from Allegro and Allegro Lokalnie.
Yes. In that case, we will report the data available in our system. Learn more.
During the reporting year, we verify the limits and send requests to sellers to complete the DAC7 if they exceed any of them. While verifying the limit, we take into account the number of transactions and sales value on all of the seller’s accounts on Allegro and Allegro Lokalnie. Within the limit, we also account for transactions unpaid by buyers.
Before submitting the report, we verify the limits once again. In the report, we only consider successful transactions. If we grant you a transaction rebate or a refund of the transaction fee, we will not account for it in the report.
Will I receive a refund if my offer is removed?
If we remove your offer for any reason, you will receive a proportional refund – including the cost of additional services.
Yes – if we have removed your offer. Then, we will refund listing fees and additional service fees proportionally to the amount of time for which the offer was listed on Allegro. You will see the refund in the Settlements with Allegro tab within a maximum of 48 hours.
We refund listing fees and additional service fees, for example if you feature an offer or set a minimum price in an auction.
In the multi-item offers, we refund the listing fee and the additional service fee even if you have sold some items.
Why the offer may be removed
The offer can be removed if it violates the Allegro Terms & Conditions or automatically after the seller's account is blocked. If we remove your offer, check why we have done it.
We may remove your offer if it violates rules applicable on the website (in particular, the Allegro Terms & Conditions). Most frequently it concerns forbidden and restricted items, as well as offers breaking our rules of listing and offer descriptions.
We also remove offers automatically, after we suspend the seller’s account.
Listing offers violating our rules multiple times may cause us to limit or suspend your Allegro account. If we remove your offer, we refund you the costs paid for its listing, proportionally to how long the offer was displayed on the website.
If we remove your offer, check why we have done it. You can list a new offer if it complies with our rules.
If you want to report offers violating the Allegro Terms & Conditions, click [Report violation of rules] on the bottom of the ongoing offer page.
Duplicated offers
We may terminate the duplicated offers prematurely. You can list only two offers with a given item with the parameter New in one subcategory. In such cases, we keep the offer that enjoys more of the buyers' attention, with consideration of the Smart! badge, offer promotion, Allegro Ads, the Great Price program participation, and the highest GMV (Gross Merchandise Value).
What if you list a product set
If your offers make up a product set, we do not consider them duplicates.
What this rule stems from
We want buyers to be able to find products as effortlessly as possible. By limiting the number of identical products in one subcategory, we make it easier for buyers to find what they are looking for faster and more easily.
How we check if offers are duplicated
We consider:
- the product you linked the offer to
- parameters (including EAN)
- thumbnails.
We consider offers to be duplicated if they are listed by the same seller and with the same data in categories listed above ― even if they are listed from different accounts.
We may terminate the duplicated offers early. In such cases, we keep the offer that enjoys more of the buyers' attention, with consideration of the Smart! badge, offer promotion, Allegro Ads, the GREAT PRICE program participation, and the highest GMV (Gross Merchandise Value).
If we terminate your offers, we will let you know by email. You can filter such offers out in the My Assortment tab. If you log in to your Allegro account and cannot find the offer we terminated, clear cookies in your browser. We will refund you fees related to duplicated offers proportionally to the time they were visible on Allegro.
What Allegro functionalities you can use if your account has been blocked or suspended
We may suspend or block your account if you infringe on the Allegro Terms & Conditions. There are certain restrictions associated with this — for example, not being able to buy or sell.
While your account is suspended, the only allegro functionalities you can access are those which will enable you to carry out the agreements regarding the offers terminated before the account suspension, contact your contractors, and settle your bills with us.
What tools you can access with a suspended account
- My Allegro — managing terminated offers
- account history and settling bills in the Settlements with Allegro tab
- sales commission refund
- making and collecting payments through Allegro Finance
- buyers’ and sellers’ details
- Allegro contact page
- a post-purchase support in the Discussions with Buyers tab and the Discussions tab.
Sales suspension
We may suspend sales on your account. Immediately after that happens:
- we will terminate one in 30 of your offers per day — until the suspension is lifted
- we will not relist your offers — you will be able to do it on your own once we lift the suspension
- you will not list new offers or classifieds
- you can still make purchases on Allegro
- we will deactivate your Subscription. Once we lift the suspension, you can restart it in the Subscriptions tab.
If you violate our Terms & Conditions again, we may suspend your account and terminate all of your offers immediately.
Sales suspension with offer removal
We can also put a sales suspension on the account and remove your offers. If we do that:
- we will terminate all of your offers
- we will not relist offers — you will be able to do it manually once the suspension is lifted
- you will not list any new offers or classifieds
- you will still be able to make purchases on Allegro
- we will deactivate your Subscription. Once we lift the suspension, you can restart it in the Subscriptions tab.
Account suspension
We can also suspend your account. If we do that:
- we will terminate all of your offers
- we will not relist offers — you will be able to do it manually once the suspension is lifted
- you will not list any new offers or classifieds
- you will not make purchases on Allegro.
In the case of a serious violation of rules, we suspend the possibility to sign in to your account. In special cases, we additionally may limit access from a particular computer / IP address.
Terminating the agreement with us does not entitle you to create a new account if you do not sort out the reasons for the suspension first.
