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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Allegro Terms & Conditions
How to report an offer that violates our rules
You can report violations of rules in offers or illegal products, services, or content through a special form. You can find it in every offer.
You can report violating the rules through this form. You can report up to 1000 offers in one form. Provide a detailed justification of your report. We will verify it and, if necessary, act appropriately.
If you want to report a single offer, click [Report a violation] under its description on the right.
Sometimes, we do not remove an offer even though you have reported it numerous times. It probably means that:
- we have determined that the offer does not break our rules
- you reported the offer when it was coming to an end, so we have not managed to evaluate your report (we cannot remove an offer that has ended)
- we have taken different actions towards the seller, the results of which you cannot see.
Why it is so important
We are not able to manually check every single offer listed on Allegro ― that is why we count on your help. If you notice an offer that violates the Allegro Terms & Conditions, report it to us. This way, we can act faster on it. It is also in the best interest of the entire Allegro community and makes using our services easier and safer.
How to report spam, offensive messages, or other correspondence that violates the Allegro Terms & Conditions
Let us know about unwanted messages you have received so that we can act appropriately. Do not forget to add the message in question to your report.
You are not allowed to use data available on Allegro to send out spam or offensive messages. If you receive unwanted messages related to your sales or purchases on Allegro ― let us know.
How to save and send us unwanted messages you have received
1. Save an email
In order to take the necessary steps, we need to read an entire correspondence (including the messages you have sent and received) and make sure it is authentic. For this reason, we ask you to provide the correspondence in the EML or MSG file format, available while saving messages from the majority of popular mailboxes. To do so:
- select File > Save as
- name the file, select the file format, and determine where you want to save the file
- confirm.
Additionally, you can convert the file to the ZIP or RAR file format. You can also attach the screenshots of the messages, saved as JPG.
How to take a screenshot
- Open the page you want to screenshot.
- Click [Print Screen] or [Prnt Scrn] on the top-right part of the keyboard.
- Open a graphics editor, such as MS Paint, and paste the screenshot by clicking [Ctrl+V].
- Select File > Save as.
- Name the file, select the JPG format, and determine where you want to save the file.
- Confirm.
2. Contact us
Thoroughly describe the incident and attach the correspondence saved as listed above to the contact form. This way, we will contact you faster and act appropriately.
What are the consequences of violating the Allegro Terms & Conditions
Violation of the rules may result in suspension of the account or limitation of its functionality. We can also impose restrictions if your account requires additional verification.
The Allegro Terms & Conditions are a set of policies that everyone on Allegro must follow. Its purpose is to provide clear rules and to ensure the safety of using the service.
If you violate those rules, or if your account or activity requires additional data verification, we can take certain steps. Those range from reminders and warnings to limiting account features, to account suspension. Learn more about when we can suspend your account or limit its particular features.
If you violate the Allegro Terms & Conditions
- you will receive a reminder or a warning via email
- your access to particular features will be limited
- we will ask you to confirm your credibility (including your identity) or fulfillment of your transaction agreements, and your further use of Allegro will be dependent on that
- we will suspend one, several, or all of your accounts.
Learn more about our activities in articles 2.12 and 8.4 of the Allegro Terms and Conditions.
Check the Allegro Terms & Conditions guide for sellers
You want to understand the basics of selling on Allegro better? The Allegro Terms & Conditions guide provides you with all the necessary knowledge in an accessible way. Its content is divided into several short sections containing video materials, descriptions, and links to specific articles of the Terms & Conditions.
When can we suspend your account or limit its functionality
We can block, suspend or limit your account for several important reasons. If we have blocked your account, you can contact us and resolve the matter.
We want Allegro to be a friendly place for everyone. The Allegro Terms and Conditions was created to provide rules which ensure comfort and security of service use.
If you do not follow those rules, we may suspend your account or limit its functionality. In this article you will learn about various reasons why it may happen.
Depending on a type of violation of the Allegro Terms and Conditions, we may limit your access to various features of your account. For instance, if you do not meet the deadline to pay the fees for Allegro services, we will block sales on your account. Find more information about it below. You can learn more about the consequences of other violations here.
We can suspend your account or limit its functionality if:
- you fall behind on the commission fees payment
- you provide false or incomplete contact information (for example, first and last name, business name, address, telephone number)
- your account is transferred to another user (you can do it only if you transfer a business account alongside with your business to another person, and only with our permission)
- you give other people access to your account
- you do not finalize many of your transactions
- you list goods which can be found on the list of forbidden and restricted items
- you violate the rules for offer listing and description
- you use multiple accounts against our policies
- you do not solve transaction problems reported by the buyers in Discussions
- the quality of your sales drops to the Improvement required or the Unacceptable level
- you send out spam to other Allegro customers
- you seriously violate the Allegro Terms and Conditions in any other way or you do it repeatedly in spite of reminders and warnings.
If your account is suspended
all of your ongoing offers will be removed. Additionally, we cancel your participation in auctions. You cannot sign up again without our permission. Learn more about the consequences of violating the Allegro Terms and Conditions.
Blocking the participation in campaigns, advertising offers in Allegro Ads, or adding promotion option for the sale of illegal products
When we find an offer with an illegal or forbidden product on your account, we remove that offer and inform you about it. We count on an ongoing basis for how many days you have violated the provisions of the Terms & Conditions in that regard on your account. We consider data from the last 30 days.
If we discover that such violations occurred on your account on at least 3 days within the last 30 days — we may block your ability to:
- participate in campaigns
- advertise offers in Allegro Ads
- add promotion options
for 30 days.
During the block:
- we will exclude all of your offers from ongoing campaigns
- we will exclude all of your offers from the ongoing Allegro Ads campaigns and disable promotion options
- we will block the possibility of submitting for the campaign any new offers from your account
- we will block the possibility of submitting your offers for Allegro Ads campaigns and adding promotion options to other offers from your account
- we will not display the Best Price Guarantee badge in your offers.
Example
- You list offers with products that cannot be sold on Allegro. You do this on July 3, July 14, and August 1 — that is on 3 different days within a 30-day period.
- On August 1, we will block your account from participating in campaigns for 30 days. From that day on, your offers submitted for the campaigns will not be promoted in them, and you will be able to submit for the next campaigns only from August 31.
- In the following days, you still list offers with forbidden products. You do this 3 more times: on August 2, August 10, and August 20.
- On August 20, we will prolong the block for 30 days. That means you can submit your offers for the campaigns only after 60 days — from September 30.
Blocking sales for falling behind on commission fees payment
Your sales are blocked automatically if you do not meet the deadline to pay the commission fees. You must do it on or before the 14th day of the month following the end of a given settlement period. A settlement period is one full month. It means that if you are charged commission fees for the month of May, you should pay them by June 14. If you fail to do that, we will block sales on your account on the first day of the following month. The block will apply to all the marketplaces you sell in.
What the block on sales means to you
- you will not list new offers in any of the marketplaces
- within 30 days, we will terminate your offers until stock lasts — we will do that in every marketplace.
Despite the block on sales, you can shop as usual.
We will automatically lift the block in every marketplace once we receive the overdue payment. Check how to pay for the Allegro services.
What you can do if your account is suspended
If your sales are blocked because of overdue commission fees, you can pay in the Settlements with Allegro tab.
If you do not know why your account is not fully active, use the [contact us] button below this article.
Check the Allegro Terms & Conditions guide for sellers
You want to understand the basics of selling on Allegro better? The Allegro Terms & Conditions guide provides you with all the necessary knowledge in an accessible way. Its content is divided into several short sections containing video materials, descriptions, and links to specific articles of the Terms & Conditions.
