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Can I get the sales commission back if the agreement is not completed?

You can recover the sales commission if the buyer is to blame for a transaction non-completion ― for example, they did not pay for the item or did not collect their package.

If the agreement is not completed or the buyer has withdrawn from it, you can apply for a transaction rebate (sales commission refund) ― learn how to do it. We will award it in the form of a transaction rebate (sales commission refund) in some situations.

Our decisions about granting transaction rebates (sales commission refunds) are based on the data we have in our system ― they show objectively if the transaction has been eventually completed or if the buyer returned an order.

When we decide to grant a transaction rebate (sales commission refund), we check:

  • transaction details ― for example, payment and delivery methods selected by the buyer or the payment status
  • whether the refund was made through payment methods available on Allegro (when the buyer paid through it initially)
  • whether the buyer reported the order return through the Return the order fully or partially option in the Purchase history tab
  • what the reason for return selected by the buyer is
  • whether you added a tracking number to the order ― for the POD package it helps check its history.

Thanks to that, we do not have to ask the seller about every single transaction you requested a transaction rebate (sales commission refund) for. If the data in our system are not sufficient to process your application, we will contact the buyer to make sure you met the quality standards while processing the transaction.

When we will award you a transaction rebate (sales commission refund) automatically

Click on a selected scenario and check the details.

You will receive transaction rebate (sales commission refund) automatically if you have issued a refund and the buyer:

  1. has returned the goods through the Purchase History tab and
  • selected one of the following reasons for return
    • I do not like it
    • Withdrawing from the agreement without stating the reason
    • Purchase by mistake
    • The goods and parcel are damaged in transport

or

  • selected one of the following reasons for return
    • The goods do not match the ones the buyer ordered
    • Missing element
    • Goods not delivered on time
    • Other defect or non-compliance with the agreement
    • The goods are damaged, but the parcel is intact

and your sales quality is Neutral or higher.

  1. has withdrawn from the agreement without using the form available in the Purchase history tab, and:
    • your sales quality is at least Neutral
    • your sales quality is lower than Neutral, and the buyer has not blamed you for them resigning from the purchase in the email to Allegro
    • the buyer has opened the Discussion, and in the email to Allegro they have confirmed you are not to blame for them resigning from the purchase.

You will get a transaction rebate (sales commission refund) automatically if:

  1. your sales quality is at least Neutral
  2. your sales quality is lower than Neutral, and the buyer does not confirm completing the transaction in the email to Allegro
  3. the buyer opens the Discussion and in the email to Allegro they confirm you are not to blame for the transaction non-completion.

You will receive a transaction rebate (sales commission refund) automatically if the buyer:

  1. has returned an order through the Purchase history tab and
  • selected one of the following reasons for return:
    • Withdrawing from the agreement without stating the reason
    • Purchase by mistake
    • I do not like it
    • Goods and parcel damaged during transport

or

  • has selected one of the following reasons for return
    • The goods do not match the ones the buyer ordered
    • Missing element
    • Goods not delivered on time
    • Other defect or non-compliance with the agreement
    • The goods are damaged, but the parcel is intact

and your sales quality is Neutral or higher.

  1. has withdrawn from the agreement without using the relevant form available in the Purchase history tab, and
    • the tracking number (added to the order) indicates that the buyer did not collect the package, or they collected the package and in the email to Allegro indicated that you are not to blame for not completing the transaction.

Remember to add tracking numbers to your orders. It lets us track the parcel history when the buyer chooses payment on delivery, but does not return the purchase through the Purchase history tab. If you do not provide the tracking number, we will not be able to check the package history and grant you a transaction rebate (sales commission refund).

Remember that the number of provided tracking numbers affects your sales quality. The higher the quality is, the easier it gets to be granted a transaction rebate (sales commission refund) in some situations.

You will get a transaction rebate (sales commission refund) automatically if the buyer:

  1. has returned an order through the Purchase history tab, and
  • selected one of the following reasons for return:
    • Withdrawing from the agreement without stating the reason
    • Purchase by mistake
    • I do not like it
    • Goods and parcel damaged in transport

or

  • selected one of the following reasons for return:
    • The goods do not match the ones the buyer ordered
    • Missing element
    • Goods not delivered on time
    • Other defect or non-compliance with the agreement
    • The goods are damaged, but the parcel is intact

and your sales quality is Neutral or higher.

  1. has withdrawn from the agreement without using the relevant form available in the Purchase history tab and:
    • in the email to Allegro the buyer has not confirmed the parcel pick-up
    • opened a Discussion, and in the email to Allegro indicated that you are not to blame for the transaction non-completion.

You can apply for a transaction rebate (sales commission refund) within 45 days of entering into a transaction.

If you apply for a transaction rebate (sales commission refund) because you cannot contact the buyer, try to contact them through all possible channels before you submit an application. Remember that not everyone may read their emails everyday. For example, the buyer may be experiencing problems with their computer.

Listing fees and additional service fees (for example, for a Feature) are non-refundable (we do not refund them in any case, even if the transaction is not completed).

Did you know …

that in some situations you may receive a transaction rebate (sales commission refund) without applying for it? Learn more.

We will not grant you a transaction rebate (sales commission refund) if

  1. The buyer paid for their purchase using a payment method available on Allegro, and you have not refunded them using the same method.
  2. You have not provided a tracking number ― it applies to orders payable on delivery when the buyer does not return the purchase through the Purchase history tab.

  3. The buyer chooses one of the following reasons for return in the returns form:

    • The goods do not match the ones the buyer ordered
    • Missing element
    • Goods not delivered on time
    • Other defect or non-compliance with the agreement
    • The goods are damaged, but the parcel is intact
    • Product originality raises doubts

and your sales quality is lower than Neutral. Check your sales quality here.

  1. In the email to Allegro, the buyer states that the transaction has not been completed because of you.

Charging a sales commission again

There may be a situation when we charge you with a sales commission for the same order again. It may happen if we grant you a transaction rebate (sales commission refund), and after that the buyer decides to buy an item after all and pays for the purchase. Then, we can charge you with a sales commission for this order again.

If the buyer resigns from this purchase later and you want to get a transaction rebate (sales commission refund) for this order again:

  1. firstly, issue a refund to the buyer
  2. then, you need to contact us ― you will find a relevant button below this article.

In such a case, you must contact us because it is technically impossible to apply for a transaction rebate (sales commission refund) from one transaction more than once.

Learn more

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