We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
When you will not receive a transaction rebate (sales commission refund)
You will get a transaction rebate (sales commission refund) if you meet all the conditions. Among other things, pay attention to whether the buyer paid via Allegro.
We will not be able to accept your transaction rebate (sales commission refund) request if:
- You do not return the payment through Allegro if the buyer chose this payment option. Refunding through Allegro is fast and easy — check how to do it.
- You do not provide a tracking number. Provide a tracking number for your POD parcels as well — if the buyer does not return the purchase through the Purchase History tab, we will be able to check the shipping status and history. Check how to do it.
The buyer chooses one of the following reasons for return
- The goods do not match the ones that the buyer ordered
- Goods not delivered on time
- Missing element
- The goods are damaged, but the parcel is intact
- Other defect or non-compliance of the goods with the agreement
- Product originality raises doubts
and your sales quality is lower than Neutral. Check your sales quality here.
- The buyer does not return the purchase through the Purchase History tab and specifies in the email from Allegro that the agreement was not executed for reasons beyond their control.
- The buyer does not return the purchase through the Purchase History tab and in the email from Allegro they specify that the transaction was finalized.
- The buyer does not return the purchase through the Purchase History tab, does not reply to the email from Allegro, and opens a Discussion regarding the transaction.
- The buyer does not return the purchase through the Purchase History tab and does not reply to the email from Allegro, and there is no indication of the buyer refusing to accept the parcel in the shipping history (which we verify through a tracking number you provided in the order details).
If we did not grant your request, all is not lost! Thanks to our ready-to-use form, you can quickly and easily appeal our decision. Learn more about appealing here.
Before you file an appeal, do not forget to return the payment to the buyer via Allegro if they chose this payment option.
Learn more
