We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Additional information on invoices
Why we have asked you to confirm your balance
Pursuant to the Accounting Act, once a year we ask you to confirm the balance on your account. You can do it in the relevant tab. We always send a separate email with instructions.
We are obliged to receive a balance confirmation from you in accordance with the Polish Accounting Act (available only in Polish). Pursuant to Article 26 (1)(2) of this Act, as a service provider we are required to conduct an annual inventory of receivables from our customers.
What it means
We have to ask you to confirm your balance at a given date. We usually do this in early November and check your balance current as of the last day of October. We will ask you to confirm the balance for each marketplace you sell in.
You can confirm the balance we send you or make objections. According to the law, we cannot confirm your balance until you answer our request — even if you make no objections to the balance we send you.
How you can check the balance for a given date
- Open the Settlements with Allegro tab.
- Select the marketplace.
- Check the Operations history:
- select the appropriate date range — from October 1 to October 31 — or click the banner containint the message to use a filter
- check whether the balance displayed in the Summary of the month section is correct.
- If you find the balance correct — you can move on to confirm it. If you have any doubts — check the earlier operations history and earlier payments from this year. If you think that something is wrong — go to the confirmation stage where you can report your objections.
How to confirm the balance or make objections
- Go to the Settlements with Allegro tab.
- Select the marketplace.
- Click [yes] to confirm your balance or [no] to make objections.
- If you click [no] — in the following step, make sure to describe what you do not agree with.
By following the steps described above, you can confirm the balance for each marketplace you sell in.
If you object to the balance amount we calculated — our financial department will verify the case and we will get back to you with an explanation. The request for balance confirmation will be displayed in the Settlements with Allegro tab for 21 days.
How to zero your funds
Before closing your invoice account, you must reset the funds in your account. Follow the steps described in this article to do it.
- Plan listing new items in such a way that your last offers end a few days by the end of the month.
- Do not apply for the transaction rebate (sales commission refund) for at least a week by the end of the month, as an automatic transaction rebate (sales commission refund) takes place after 7 days. This will let you to settle your bill before the end of the month. Therefore, you will be able to list new items at the beginning of the following month.
As the sales commission is charged automatically after ending the offer, the final funds amount on your account can be determined when the last of your offers ends.
Zeroing your funds is necessary if you want to change your invoice details.
If your total balance does not amount to 0.00 PLN on the last day of the month, invoice detail change is then impossible.
Can I get an invoice identical copy
If necessary, you can receive an invoice identical copy. Learn how to get it.
Yes. If the paper version of the invoice does not reach you within 14 days of issuing or it gets destroyed, you can ask us for an invoice identical copy. To do it:
- contact us through this form
- in the message, provide the number of the invoice whose identical copy you are asking for — you will find it in the Invoices tab.
We will send you the invoice identical copy by mail. It should reach you within 14 days of issuing.
We do not issue identical copies of electronic invoices — they are available in the Invoices tab.
What should I do to receive invoices with 0% VAT as a VAT-EU taxpayer
To receive EU invoices, complete the form in the relevant tab. We will need you to submit additional documents in case of a business registered abroad.
What to do to receive invoices for a business registered in the EU but outside of Poland
If your business is registered in one of the EU member states (except Poland), the invoice details must be the same as the account owner details provided at registration on Allegro. In order to meet this requirement:
- create a new business account, and at registration state your business to be an owner of the account
- complete the invoice form with the same details
- send us the European Tax Identification Number assignment confirmation – along with other documents necessary at registration.
Adjustment for 0% VAT always takes place on the last day of the month.
Issuing and delivering VAT invoices is free of charge.
If you are a seller from outside the European Union and you declare a permanent place of business (fixed establishment) in Poland, we will include the VAT PL number you provide in the invoice for our services.
