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Additional information on invoices
Will I receive an invoice for the months preceding activation of an invoice account
We issue invoices only for the months when you have an active invoice account.
We cannot issue invoices for services provided earlier than in a month when you activate your invoice account.
If you activate your invoice account by the last day of a given month, you can get an invoice for that month and the ones that follow. This limitation is related to your account status. If the fees are charged on an account without activated option of receiving invoices, an account owner is charged with them, and they are recorded on a collective Allegro invoice. When you activate the invoicing option, your account will acquire the status of a bookkeeping account. The separate invoices will be issued monthly with the details of the submitted company.
An invoice on request may be issued with the fees dating up to three months back.
I have received an invoice which does not include a transaction rebate (sales commission refund). Will I receive a corrective invoice?
In this case, we do not issue a corrective invoice. The transaction rebate (sales commission refund) is included on the invoice for the month in which it was granted – regardless of when the refund request was made.
Do I need to pay an entire invoice amount within a set deadline
Invoices should be paid in full. We issue them once a month. When you receive an invoice from us, pay the full amount indicated there.
If you have a business account and settle with us automatically — check your balance in the Settlements with Allegro tab before settling the invoice
At the end of the billing month, we will issue you an invoice including all the transactions on your account — together with the fees collected automatically. If we collect:
- the full amount of the liability ― the invoice will be considered paid, and you will not need to settle with us for that month
- part of the liability — you need to pay the amount you will see in the invoice, in the Total amount to be paid field.
You have 14 days of receiving an invoice to settle it.
We cannot issue invoices after you reach or exceed a specific amount for using our services.
If you do not settle the whole invoice by the end of the billing month, we will automatically block sales on your account. You will be able to list new offers only after you settle the debt about which we informed you in the last email notification.
If you do not pay a due amount in full by a specified deadline, pay the missing difference by the end of the month. You can also pay more than you need to — an excess will be included in the invoice for a subsequent month as an advance payment.
If you receive invoices for several accounts, pay each invoice separately to a dedicated sub-account.
Why I received a prepayment invoice and how to settle it
We send a prepayment invoice if you deposit more funds to your Allegro balance than you needed to. After the service is performed by Allegro, you will receive a VAT invoice documenting and settling the prepayment.
If you pay more than you need to (excess payment), you will receive a prepayment invoice at the end of the month. We did not provide the service for which you paid with an excess payment, but as we recorded the payment, we need to demonstrate it on the prepayment invoice. Additionally, you need to register the payment for the VAT purposes exclusively.
After we provide the service, you will receive a VAT invoice documenting and settling the excess payment.
Why an amount to pay is different from the turnover in a given month
The amount to be paid on the invoice may be different from turnover for several reasons – for example, because of excess payment or underpayment in the previous month.
An amount to pay may be higher than a total amount of fees for Allegro services in a given month if:
- you have been charged with some fees on your sub-account before the invoice account activation
- you have not paid a previous invoice in full. If this is the case, book the amount of turnover charged for using the Allegro services, and pay the entire amount.
If an amount to pay is lower, it may be because of an excess payment. Each excess payment you make is settled on the invoice for the following month. It is also included in the balance reduction – deposits and other credits. This means that the actual amount to be paid in a given month is reduced by the excess payment.
