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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Glossary of invoice terminology
Do you receive invoices for using Allegro services? Check what the sub-account, EU invoice, prepayment invoice or invoice on demand is.
Billing month
As a monthly settlement system applies on Allegro, a billing month includes a period from the first to the last day of the calendar month.
Correcting note
A document every purchaser of a service (that is, an Allegro client) can issue if the subject of correction is the invoice content (seller or buyer details, data, or service name). The correcting note should contain a section with old, incorrect details and a section with new, amended details. Issue it after updating details on your account.
Send the scanned copy of the correcting note to the following email address: noty_korygujace@allegro.pl. We will inform you about accepting or rejecting the correcting note by email.
The item on the invoice that covers the payment for the comprehensive service, which is subject to VAT — includes partial fees, for example, sales commission, fees for Features, and so on.
Fees out of scope of VAT
The section on the invoice that consists of settlements that are not subject to VAT. It includes the following:
- eCommerce VAT settlements — they apply to sellers based outside the European Union who dispatch products from within the EU.
- Allegro Protect compensation settlements — they apply to situations in which the buyer is refunded due to an unsuccessful transaction. In such a case, we will charge a suitable amount to your bill. Learn more.
- Penalties and compensations settlements — apply to the case of an Onerous Parcel non-compliant with the Terms & Conditions, for example, a parcel with prohibited contents or faulty packaging.
You will not see the settlements out of scope of VAT on corrective invoices.
Invoice account
This is an account with an active setting of receiving invoices from Allegro.
Invoice identical copy
If an original paper invoice is damaged or missing and you inform us about it, the service provider – here, Allegro sp. z o.o. – is obliged to issue the invoice again, with the same details. An invoice that is issued again – an invoice identical copy – is not an invoice photocopy owned by the service provider. Instead, it is a separate invoice type, issued by the service provider in two copies.
Invoice on request
This document is issued on customer’s request. It concerns a period for which an invoice was not issued automatically, for example if you do not have an active invoice account.
We issue an invoice on request if you ask for it before 3 months after providing a service pass.
Prepayment invoice
This document is issued when we receive a payment in part or in full before providing a service. It concerns especially prepayment or advance payment. We issue a prepayment payment invoice if there is an overpayment on your account at the end of the month.
Providing functionality and services available on the trading platform Allegro.pl
The item on the invoice that covers the payment for the comprehensive service that is subject to VAT. It includes partial fees, for example, sales commission, fees for Features, and so on. Invoices that refer to your sales in a foreign marketplace will include the name of that marketplace — and not allegro.pl.
Settlement sub-account
We will open separate settlement sub-accounts for your sales in each marketplace. They will allow you, among other things, to settle services with us. We will charge you for sales on a given market in a corresponding currency. We will issue the invoice in the same currency. We will provide you with separate invoices in each currency.
User details
You can find the details of a person on whom an account is registered in the Account details tab.
We issue VAT invoices only with details provided in your account details.
Zeroing the balance
Settling the bill in a way that makes the account balance exactly 0.00 (for example, 0.00 EUR), meaning there is neither debt nor overpayment. Learn more.