We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
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Why is fast dispatch important?
- Fast delivery is one of the 5 main purchasing factors in Polish e-commerce
- Buyers expect delivery at the latest within 24h from placing the order
- More than 90% of orders on Allegro are dispatched on the next working day at the latest
Source: Allegro's internal research and historical data
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Warehouse operating hours
- Shift your opening or closing hours
- Adjust them to carriers’ cutoff hours
- Update them in Sales Center
Fulfillment services
- Consider outsourcing your warehouse processes to an external provider
- Check out One Fulfillment by Allegro
What affects the estimated delivery time?
- Declared and actual dispatch time, i.e. the information from your listing form and your historical shipping performance
- Declared and actual shipping time, i.e. the information from your shipping price lists and historical carrier shipping perfomarmance
- Seasonality of sales, e.g. during the pre-holiday period, and calendar days if delivery includes business days, holidays, or weekends
- Same-day dispatch time and sales break if you have set these up in your account
- Category in which your offer is listed
You can check the estimated delivery time for your products any time in the Orders tab, under the Delivery details section. Learn more from our dedicated article.
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What factors influence the estimated delivery time?
- Declared and actual dispatch time, i.e. the information from your listing form and your historical shipping performance
- Declared and actual shipping time, i.e. the information from your shipping price lists and historical carrier shipping performace
- Seasonality of sales, e.g. during the pre-holiday period, and calendar days if delivery includes business days, holidays, or weekends
- Same-day dispatch time and sales break if you have set these up in your account
- Category in which your offer is listed
You can check the estimated delivery time for your products any time in the Orders tab, under the Delivery details section. Learn more from our dedicated article.
Learn more here.
Learn more
Where can I see the times by which I must dispatch shipments for the courier to pick them up on the same day?
The times by which you can dispatch your shipments to be on their way on the same day are called cut-off times. You can see these in:
- our article
- directly on the carriers' pages.
I dispatch orders on the day of purchase. Why do I not get any points for them in the Fast dispatch metric?
This may be due to several factors. One of them is the dispatch time declared in the offer. Points in the Fast dispatch metric are only awarded for orders dispatched on the day of purchase that were placed in offers with declared immediate dispatch or within one day. If you declare dispatch time longer than 1 day in your offer, you will not get points in that metric — even if you dispatch the order on the day it is placed and paid for.
The list of other factors that may cause no points being awarded in that metric can be found here.
I use fixed pickups, but the courier failed to come for my parcels. What can I do to avoid my score being decreased in the Sales Quality and Delivery Efficiency metrics?
In this case you can:
- deliver shipments to the sorting center by yourself
- place them in a parcel locker
- take them to a pick-up point.
However, if you do not do that, you can still get points in the On-time dispatch and Fast dispatch metrics.
Your offers just need to be delivered no later than:
- on the estimated day of delivery that the buyer saw in the offer at the moment of purchase — you will get points in the On-time dispatch metric.
- it is indicated by the longest shipping time for the selected delivery option counted from the moment of paying for the order — then, in case of orders placed in offers with declared immediate or 1-day dispatch, you will get points in the Fast dispatch metric.
You can also contact us and ask to exclude from your sales quality those orders that you have not managed to dispatch on time because there was no courier pick-up. See how to do that.
In order to get points in the Fast dispatch metric, do weekend purchases have to be dispatched on the day of purchase as well?
Yes. In the Fast dispatch metric, we grant points for orders dispatched on the day of placing and paying for the order. It also applies to orders placed on Saturdays and Sundays.
However, if you fail to dispatch the orders on the weekend, you still can get points in this metric. You just have to deliver the weekend orders to buyers no later than indicated by the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.
Can I set different same-day dispatch times depending on the carrier?
Yes. In the Settings for order placing times, you can set different times for each of the carriers. You can also set different times for each day of the week. Learn how to set these times.
How can I hide the same-day dispatch time in my offers when I am away?
Turn on the Sales break option in your account. When you do that, we will not display information on the same-day dispatch time in your offers.
The same-day dispatch time is not displayed in my offers. Why?
Several factors may influence this. First of all, we can only display information about the same-day shipping time in offers where:
- you declare shipment immediately or within one day,
- you provide at least one delivery method with the option of next day delivery.
In addition, you must meet the following conditions:
- in the Ordering hours settings tab, you enter same-day shipping hours - for selected carriers and days of the week
- you have at least 10 orders fulfilled by integrated carriers for which you have set a same-day shipping time
- at least 95% of orders that customers placed and paid for by the time you specified in the last 28 days were shipped on the same day
- you do not have an extended delivery time due to delays in shipping orders from the previous day.
The delivery time you display in my offers is shorter than the dispatch time I have declared. Can I change that?
You can use the disable deliveries faster than my declaration option to adjust the estimated delivery time we display in your offers.
When you enable it in your account, in your offers with declared dispatch time within 2 and 3 days, the estimated delivery time will not be shorter than the dispatch time declared by you. Learn more.
If an order is excluded from my sales quality due to the carrier's fault, does it also mean that you will remove a negative rating from the buyer?
No, because not every delayed delivery results in a negative rating from the buyer.
If you contact us and ask to exclude an order from your sales quality due to a delay that the carrier is responsible for — such an excluded order will only affect the On-time dispatch and Fast dispatch metrics.
However, if the buyer gives you a Not recommended rating and indicates that the order was not delivered on time as the reason for it, we can automatically exclude this rating. However, we will only do so in specific cases — learn more.
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