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Why is fast dispatch important?
- Fast delivery is one of the 5 main purchasing factors in Polish e-commerce
- Buyers expect delivery at the latest within 24h from placing the order
- More than 90% of orders on Allegro are dispatched on the next working day at the latest
Source: Allegro's internal research and historical data
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Dispatch delayed due to the carrier's fault? See what you can do
We can exclude orders dispatched with a delay due to the carrier's fault from your statistics — automatically, or based on a report you submit through the Report a problem with the courier pickup tab.
Check when we exclude them automatically and when you should report them manually.
Warehouse operating hours
- Shift your opening or closing hours
- Adjust them to carriers’ cutoff hours
- Update them in Sales Center
Fulfillment services
- Consider outsourcing your warehouse processes to an external provider
- Check out One Fulfillment by Allegro
What affects the estimated delivery time?
- Declared and actual dispatch time, i.e. the information from your listing form and your historical shipping performance
- Declared and actual shipping time, i.e. the information from your shipping price lists and historical carrier shipping perfomarmance
- Seasonality of sales, e.g. during the pre-holiday period, and calendar days if delivery includes business days, holidays, or weekends
- Same-day dispatch time and sales break if you have set these up in your account
- Delivery and dispatch locations
You can check the estimated delivery time for your products any time in the Orders tab, under the Delivery details section. Learn more from our dedicated article.
![Fast dispatch on Allegro: estimated delivery time](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 816 866"></svg>)
Learn more here.
Learn more
Where can I see the times by which I must dispatch shipments for the courier to pick them up on the same day?
The times by which you can dispatch your shipments to be on their way on the same day are called cut-off times. You can see these in:
- our article
- directly on the carriers' pages.
I dispatch orders on the day of purchase. Why do I not get any points for them in the Fast dispatch metric?
This may be due to several factors. One of them is the dispatch time declared in the offer. Points in the Fast dispatch metric are only awarded for orders dispatched on the day of purchase that were placed in offers with declared immediate dispatch or within one day. If you declare dispatch time longer than 1 day in your offer, you will not get points in that metric — even if you dispatch the order on the day it is placed and paid for.
The list of other factors that may cause no points being awarded in that metric can be found here.
I ordered a pickup, but the courier has not picked up the parcels. What can I do to make sure this does not affect my sales quality and delivery efficiency ratings?
We can exclude from your statistics the orders dispatched with a delay due to the carrier's fault automatically, or based on the problem you report through the Report a problem with the courier pickup tab.
Check when we exclude them automatically and when you should report them through the tab.
In order to get points in the Fast dispatch metric, do weekend purchases have to be dispatched on the day of purchase as well?
Yes. In the Fast dispatch metric, we grant points for orders dispatched on the day of placing and paying for the order. It also applies to orders placed on Saturdays and Sundays.
However, if you fail to dispatch the orders on the weekend, you still can get points in this metric. You just have to deliver the weekend orders to buyers no later than indicated by the longest shipping time for the delivery option selected during the purchase, counted from the moment of paying for the order.
Can I set different same-day dispatch times depending on the carrier?
Yes. In the Settings for order placing times, you can set different times for each of the carriers. You can also set different times for each day of the week. Learn how to set these times.
In my offer, there are several delivery options of carriers for which I have different same-day dispatch times. Which one will you display to buyers?
If you meet the conditions described in this article for each carrier — we will display the latest same-day dispatch time that you have set. For example: if you have set 10:00 a.m. for InPost and 1:00 p.m. for DHL, we will display the following information in your offers: delivery tomorrow — buy before 13:00.
How can I hide the same-day dispatch time in my offers when I am away?
Turn on the Sales break option in your account. When you do that, we will not display information on the same-day dispatch time in your offers.
The same-day dispatch time is not displayed in my offers. Why?
Several factors may affect that. The first is the dispatch declaration. We only display the same-day dispatch time in offers where:
- you declare to dispatch the parcel immediately or within 24 hours and
- you have enabled at least one next-day delivery option.
Apart from that, you also need to meet the following conditions:
- in the Ordering time settings tab, you provide the same-day dispatch time — for specific carriers and days of the week
- you have fulfilled at least 10 orders delivered by integrated carriers for whom you have set the same-day dispatch time
- within the last 28 days, you have dispatched on the same day at least 95% of orders that buyers placed and paid for by the time you declared
- your delivery time has not been extended due to delays in dispatching orders from the previous day.
The delivery time you display in my offers is shorter than the dispatch time I have declared. Can I change that?
You can use the disable deliveries faster than my declaration option to adjust the estimated delivery time we display in your offers.
When you enable it in your account, in your offers with declared dispatch time within 2 and 3 days, the estimated delivery time will not be shorter than the dispatch time declared by you. Learn more.
If an order is excluded from my sales quality due to the carrier's fault, does it also mean that you will remove a negative rating from the buyer?
No, because not every delayed delivery results in a negative rating from the buyer.
However, if the buyer gives you a Not recommended rating and indicates that the order was not delivered on time as the reason for it, we can automatically exclude this rating. However, we will only do so in specific cases — learn more.
Can I order Saturday fixed pickups?
Yes. Allegro One Courier, ORLEN Paczka, DPD, DHL, and InPost currently offer Saturday fixed pickups — learn more.
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