We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
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Password
You can set up a new password to your Allegro account in the Sign-in and Password tab.
If you created your Allegro account using your Google or Facebook account, you do not need a separate password for Allegro. You can sign in using the connection to these services. You can, however, create a separate password to sign in to your Allegro account with your email address. You can do it in the Sign-in and Password tab.
What if you do not have access to your account
If you cannot sign in or forgot your password — you can still retrieve the access to your Allegro account using a trusted device, phone number, or email address. Learn how to do it step-by-step.
How to change password on Allegro
- Open the Sign-in and Password tab.
- Click [change password].
- You will see a new window with three fields to complete. Enter your current password in the first one.
- In the second one, enter the new password you want to set.
- In the last field, enter the new password again to confirm it and make sure there are no typos.
- Click [change]. Done!
When you change your password, we will sign you out of Allegro on all devices for security reasons. Use the new password to sign back in.
How to regain access to your account when you cannot sign in
If you are unable to sign in to Allegro, try out a few solutions to the most common problems or check what to do if you forgot your password.
If you are unable to sign in to Allegro, try out a few solutions to the most common problems:
- Make sure you enter your sign-in details correctly. Check if you have not accidentally pressed the Caps Lock key (to write in capital letters) or Ctrl+Shift (to switch the y and z keys).
- If you use a password manager in your browser, check if the automatically suggested data is correct. Perhaps you have a new password, but your browser still remembers the old one.
- If you forgot your password, follow the instructions below. We will help you reset it and regain access to your account.
- If one sign-in method does not work, try another. For example, if you cannot sign in with your username and password, try using a QR code or your phone. Check the available sign-in methods.
If none of these solutions work — contact us.
How to regain account access if you forgot your password
To regain access to your account, reset your forgotten password and set a new one. You can do it through:
- text message
- email — if:
- your Allegro account is linked to an email address in the gmail.com domain
- you sign in using a trusted device.
What a trusted device is
You need to enable two-factor authentication to add your device to trusted devices. It is an additional protection of your account that requires a one-time code to sign in on a device that is not trusted. You can generate such a code in the app or receive it in a text message.
That way, even if someone steals the password for your Allegro account, they will not be able to sign in — because only you have the one-time code. Learn more.
How to reset your password through text message
- Click Recover the password on the sign-in page.
- Enter your email address or your Allegro username and click [next].
- In the Set using: section, select the option with the number you want to use and click [next]. If the digits shown do not match your phone number, let us know.
- We will send you the code to the selected phone number. When you enter it, we will redirect you to a page where you can set a new password.
- Enter a new password and click [set and sign in]. Done!
How to reset your password through email
- Click Recover the password on the sign-in page.
- Enter your email address or your Allegro username and click [next].
- In the Set using: section, select the option with the email address you want to use and click [next].
- Click [go to your inbox] and open the email from us.
- Click the link in the email.
- Enter a new password and click [set and sign in].
While setting the new password, you can select the Secure sign-in option. It will enable two-factor authentication on your account. Learn more.
If you still have issues regaining access to your account, click [contact us] below this article.
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