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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Editing offers
How the Assistant works — a tool that supports your sales
Check how you can boost your sales with the Assistant.
The Assistant is a tool that provides you with hints regarding sales. It will remind you about important tasks that require your attention. It will also suggest how to grow and develop your sales.
The Assistant analyzes your account data and your sales results on a daily basis. This makes its suggestions unique and customized for your account.
Where to find the Assistant
- Go to the Sales Center.
- Click the bulb icon in the top right corner.
- On the right side of the screen, we will display reminders and hints from the Assistant.
What hints the Assistant can give you
- Urgent — this is information on what you need to do as soon as possible to avoid account suspension or maintain your sales quality level.
- Growth — this is information on what you can do to grow and develop your sales.
How to manage hints from the Assistant
For each hint, you can:
- mark it as done
- reject it if you do not find it helpful
- save it for later — then, we will keep it for 30 days.
You can also go directly to the tab mentioned in the hint.
What the Sales Center is
The Sales Center is your space for sales management. In the Sales Center, you have everything in one place ― always on hand.
With the Sales Center, you can manage your sales in multiple marketplaces at once.
Where to find the Sales Center
- at the link: salescenter.allegro.com
- when you log in to your Allegro account
- in the My Allegro tab
- in the footer of the page.
What you can find in the Sales Center
In the My sales dashboard, we display the key information about your sales. There, you will find, among others: your offers, orders, and settlements ― for your marketplace of registration, as well as all the other marketplaces you sell in. You can also see sales statistics, order information, and cost analysis.
Tool list
On the left, you will find the menu with the sales management tools.
- Assortment ― there, you can list, relist, and edit offers, complete parameters, or report changes to a product.
- Orders and returns ― there, you can see the list of your orders and returns, as well as information about discussions with customers.
- Finance ― there, you can find information about available funds in Allegro Finance, settlement summaries, the summary of the sales cost on Allegro, or the Discount Center.
- Advertising and promoting ― there, you can plan campaigns and reach the Allegro Ads dashboard.
- Sales quality ― there, you can check what the quality of your sales is. You will see your current quality sales, the number of points, and how well you handle fulfilling orders on time.
- Data and reports ― there, you can check the statistics of your sales with Allegro Analytics.
- Sales settings ― there, you can add shipping price lists, the terms of returns, complaints, and warranty. You can also plan a sales break.
Search engine
You can search for your offers or orders, as well as articles from the Help Center for sellers. With that, you can easily and quickly check how a given tool works.
Messages
There, we display your communication with buyers within the Message Center.
Help
Use this option to read our educational articles in the Help for sellers.
The Allegro Academy
From this section, you can go directly to the Allegro Academy courses.
What can I change in multiple offers at once
If you want to modify multiple offers at once, go to the My offers tab. You will save a lot of time thanks to the possibility of group changes.
Before the first sale
You can list multiple offers at once in the My Assortment tab.
In the tab, you can make the following changes in bulk:
- price
- quantity
- duration
- dispatch time
- shipping price list
- wholesale price list
- returns terms
- complaints terms
- warranty information
- invoice options and vat rate
- size chart
- additional services
- update with product data.
During the sales process
You can add the option Wystawiam faktury VAT (I issue VAT invoices) to the transaction, even if someone has already made a purchase offer. You can also remove this option. You can terminate multiple offers or auctions at any time provided there were no sales.
You can change delivery options, including price lists in multiple offers at once. You can make these changes at any time in offers with the Buy now option. However, in auctions, this option can be edited until biddings start.
After the sale is completed
After a transaction is completed, you can hide multiple offers in the My Assortment tab. In order to do this, select the offers and click [hide]. Hiding an offer permanently removes it from the tab – without the option to restore it.
How to change details in multiple offers at once?
If you want to edit multiple offers at once, go to the My offers tab. For example, you can change the price, quantity or dispatch time in bulk.
To save time, you can make changes to up to 1000 offers at once. You can find the management in bulk function in the My Assortment tab.
In order to make changes to multiple offers at once
- Go to the My Assortment tab.
- Select the offers you want to modify.
Click a specific action on the green bar and select what you want to change:
- price
- quantity
- duration
- dispatch time
- shipping price list
- wholesale price list
- returns terms
- complaints terms
- warranty information
- invoice options and vat rate
- offer tags
- size chart
- additional services
- update with product data.
Make changes and click [save]. Done!
How to edit offers in bulk with a file
You can download the file with offer details regardless of whether you list offers from a file, through the form, or through the API. This way, you can manage them more efficiently and edit up to 10,000 offers at the same time. Find out how it works.
What a warranty is
Warranty is a voluntary statement of the warrantor to the buyer. In that statement, the warrantor specifies their obligations and the buyer's rights in cases where the sold product does not have the features listed in the statement. The warrantor's obligations may include, for example: refunding the buyer for the purchase, exchanging or repairing products, or other services.
Who a warrantor is
Any entity may be a warrantor. Typically, it is the manufacturer or the seller. However, it may also be the importer or the distributor.
How a warranty works
To grant a warranty, you have to provide a warranty statement — for example, in the offer description, on the product packaging, in the form of a document attached to the product, or in the product advertisement, as long as the statement specifies warrantor's obligations. If the type of information allows it — the warranty statement can have a commonly comprehensible graphic form. The buyer may request that the warrantor provides the warranty statement on paper or other durable medium — the warranty document.
On Allegro, you can save the warranty (the warranty statement) in the Warranty Information tab. Next, you can add the saved warranty to your offer — buyers will see it in the Warranty section. If you share a given offer in the foreign marketplace and add a translation of the warranty terms into the language that applies in that marketplace — we will display it to buyers from that marketplace instead of the original language version.
Check how to save the warranty in the tab and how to add it to the offer.
What the warranty statement has to include
The warrantor decides whether they grant a warranty for the product. The warrantor also states the warranty content and range, for example:
- the number of repairs
- the conditions for exchanging the product for a new one
- the service center addresses.
The warranty statement has to include:
- an explicit statement that in case the goods do not conform with the contract, the buyer is legally entitled to remedies from and at the expense of the seller, and that the warranty does not affect these remedies
- the name and address of the warrantor
- information what the buyer has to do to benefit from the warranty
- indication of the goods the warranty applies to
- warranty conditions — for example, duration and territorial scope of the warranty.
In the warranty statement you can also:
- add more information useful to the customer — for example:
- whom and how they should contact to benefit from the warranty
- what documents they need to benefit from the warranty
- when the warranty period begins
- specify a different warranty period for entrepreneurs and for consumers
- add a translation of the warranty statement
- attach PDF files — for example, the warranty document (the warranty card).
The more useful information you provide, the less additional questions you get from the customers and the easier it is for them to benefit from the warranty.
The content of the warranty (the statement) should be clear and understandable. If a product has been placed on the Polish market, the warranty statement should be in Polish. The requirement to use the Polish language does not apply to proper names, trademarks, trade names, designation of origin of the goods, as well as common scientific and technical terminology.
If no other time period is specified, the warranty period is 2 years, starting from the date the goods were issued to the buyer.
Seller's warranty (commercial warranty) is mandatory for selected products in Hungary
If you sell specific products on the Hungarian market and their prices exceed 10,000 HUF — as per Hungarian law, you have to grant the buyer the so-called commercial warranty. That is why, in some offers you share on allegro.hu, we will show buyers the length of the warranty as specified in the Hungarian law. Learn more.
How to save the warranty in the tab
You can save the warranty statement in the Warranty Information tab. In the tab, you can add multiple warranties — for example, for different product groups.
How to add a new warranty:
- Go to the tab and click [add warranty information] — we will redirect you to the Warranty details page.
- Give a name to the new warranty information — only you will see the name. It will make it easier for you to choose the right warranty while listing or editing an offer.
- Choose the warranty type — manufacturer/distributor or seller, and the warranty period — for a specified number of months or a lifetime warranty.
- In the Warranty Information field describe all warranty conditions.
- When your statement is ready, click [save].
If you sell on allegro.hu — add the information about warranty types in Hungarian
Buyers from Hungary should also see in your offers the information about warranty types available for them.
If you do not want to create your own text in Hungarian, you can use the Hungarian Government Regulation No. 45/2014. (II. 26.) — specifically Appendix No. 3 to that regulation (its full name in Hungarian is: 3. melléklet a 45/2014. (II. 26.) Korm. rendelethez). It contains important information about the mandatory buyer's rights: statutory warranty, commercial warranty, and manufacturer warranty.
All you need to do is create a Hungarian translation of your warranty terms in the Warranty Information tab and add the content of the attachment in Hungarian in the Warranty Information (optional) section.
When you save the warranty information, you can add it to select offers.
How to add a translation of a saved warranty
The translation will make it easier for your customers who do not speak Polish to buy products, but it will also boost your sales.
You can add a translation in Warranty details. You can add your own or automatic translation in the following languages:
- Polish
- English
- Czech
- Ukrainian
- Slovak
- Hungarian.
To add the translation of warranty conditions:
- Go to the Warranty Information tab and click [edit] next to the warranty for which you want to add translation. We will redirect you to the page with the details of a selected warranty.
- Under the Warranty information field you will find the translation tool — click [change language] and select the original language of the warranty.
- Then, click [add translation] next to the language to which you want to translate the warranty saved in the tab. If the original language is Polish, you can translate the text to: English, Czech, Ukrainian, Slovak, and Hungarian.
- Add your own or automatic translation. Before you save it, make sure it is correct — automatic translations may contain errors. You can make changes to the automatic translation.
- Click [confirm] to confirm the added translation, and [save] to save changes in the warranty details.
You can also add attachments in PDF format, in several languages, to the saved warranty. You can attach a maximum of 6 files in the following languages: Polish, English, Czech, Ukrainian, Slovak, and Hungarian.
How to add saved warranty information to the offer
There are two ways to add warranty information:
In the listing form
- In the Offer terms section — expand the Warranty section
- Select the warranty template you want to add to the offer. Done!
If you want to create a new template, click Add warranty information. We will redirect you to the tab where you can do it.
In the My Assortment tab
- Check the offers to which you want to add warranty information
- On the green bar click [edit], and then [warranty information]
- Select the information and click [save].
Buyers can find offers with warranty quicker
Do you know that we have added a new filter on the offer and product lists — offers with warranty? Thanks to that, buyers can quickly find offers in which the seller grants the warranty for the products they are searching for. The filter is available in select subcategories of the following categories: Beauty, Electronics, Fashion, Kids, Sports and Travel, Home and Garden, Automotive.
