You can also manage your payouts and account operations through the Allegro API.

In the Funds and Operations History tab, you can find 3 sections:

• Available
• Pending
• Holds.

What you can find in the Available, Pending, and Holds sections

In the Available section, you can check, for example:

• the total amount of funds available for payout — provided as an estimate in the currency of your registration marketplace
• the amount of funds in the specific currencies of the marketplaces you are selling in
• payout settings
• the money divided between the PayU, Przelewy24, and Allegro Finance payment operators, as well as information about the reserved amount (if you have one on your business account).

When you receive your first payment for POD orders dispatched through Ship with Allegro, you will see the Payouts in PLN for Allegro Standard POD parcels section here.

In this section, we will automatically set up the same account you use for payouts in PLN, if you have enabled payment on delivery options in your offers.

You can edit it and enter a different payout account number at any time.

In foreign marketplaces, buyers will pay for orders and delivery in the currency of a given marketplace. After first such payment, we will automatically create a currency wallet in the Funds and Operations History tab for you. You will see the payments from buyers in every marketplace separately in the Available section.

Each currency wallet supports payments from available operators.

We collect the fees and sales commissions from your sales money that you can see in the Available section. Learn more about the automatic collection of fees and sales commissions.

The Pending section is available only to sellers from outside the European Economic Area, and those who are subject to delayed payouts.

In this section, you will see the amount of funds pending to be paid out. In the Release date column, you will see the date of release of the pending funds. After that day, we will move the funds to the Available section. We will pay them out according to your account settings. You can also use the Withdraw available funds option at any time.

Although you cannot transfer pending funds to your bank account, you can use them if you want to issue a refund to the buyer. You can issue a refund through the Orders or Returns tabs ― learn how to do it.

In the Holds section, you will see the amount secured for refunds to the buyers, divided between the payment operators — if you use the automatic refund to the buyer option.

What you can find in the Operations History section

In this part of the tab you can:

• check the operations history
• find a specific payment, payout or collection of amounts due to Allegro
• generate the reports you need.

The search engine allows you to search for specific operations ― such as payments from buyers ― by username (login) or paid sum. You can use the Currency filter to search for payments from buyers in a specific currency.

For example, to check what operations the payout included, select payouts and choose the time period in the Operation type filter, and in the Service type filter — select PayU or Przelewy24, or Allegro Finance (if you have verified your data with that operator). The operations are presented chronologically, from the oldest to the latest.

To see details of payments for POD parcels, select payments in the Operation filter. We will then display the show only payments for Allegro Standard POD parcels option.

How to generate a report

The [generate report] button in the Operations History section allows you to download the search results for various operations. You can use the filters available in Operations History to specify what kind of operation and which period you are interested in.

You can download the report as a CSV or PDF file. In the CSV files, the characters are encoded in UTF-8, and the field separator is a comma. The maximum period you can generate a report for is 24 months.

Click [generate report] and choose the format to save the file as PDF, CSV or XLSX. Select the option you prefer and click [send report]. We will send it to the email address connected to your Allegro account.

You will also receive a summary of operations as an attachment to each payout notification. The file will contain the list of all operations that affected the funds we paid out.

The CSV report contains the following information:

• date — operation date
• accounting date ― displayed only for operations that were withheld until the payout; it is the date when the withheld payment was received
• ID — operation ID
• operation — operation type
• operator ― information about the PayU or Przelewy24, or Allegro Finance service (if you have verified your data with that operator)
• login ― information about the buyer
• offer — information about the offer
• delivery ― delivery cost
• amount ― payment, payout amount
• balance ― remaining funds within your PayU or Przelewy24, or Allegro Finance service (if you have verified your data with that operator).

The PDF report contains the following information:

• date — operation date
• operation — operation type
• login ― information about the buyer
• details — for example, the conversion rate at which the money was paid out or what products the payment is for
• amount ― payment, payout amount
• balance ― remaining funds within your PayU or Przelewy24, or Allegro Finance service (if you have verified your data with that operator).

If in Payout Settings you selected the option to receive payout notifications, we will send you an email with an attached file. The file will contain information about the specific payment and the list of operations it included — just like in the image above.

How to enable payout notifications

1. Go to the Payout Settings tab.
2. In the Notifications section, click [edit notifications].
3. In the pop-up window, select which notifications you want to get from us. Click [save settings] to confirm your choice.

Information for sellers from outside the European Economic Area

If your business is registered outside the European Economic Area, we automatically put the payout of your funds on hold for 7 days for security reasons. We start counting the time from the moment the parcel status changes to Delivered. If we cannot check the status of a given parcel, you can pay out the sales funds 45 days after the operator settles the payment.

You can find the detailed information about your pending funds in the Pending section of the Funds and Operations History tab.

Automatic collection of our service fees from your sales funds

We automatically collect the fees for our services on all business accounts. This form of payment for our services is active for settlements with Allegro in all marketplaces.

You can check the collected amounts in the Funds and Operations History tab. Learn more.