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When we can delay the payout of sales funds
We may delay the payout of your sales funds in certain cases — for example, if your delivery time is long, you sell investment products, collectible gold coins, or you sell from outside the EEA.
Payout delays may affect sellers with regular and business accounts:
- whose estimated delivery time for a given transaction exceeds 10 calendar days, with the exception of
- the Furniture category, and the Furniture subcategory within the Kid's Room category
- offers listed as pre-sale.
- who applied for and were granted the right to sell in the categories: Investment Products and Collectible Gold Coins
- who sell from outside the European Economic Area or from outside the United Kingdom of Great Britain and Northern Ireland.
How long the payout delay may last
We can suspend the funds for the period that is the sum of:
- the estimated delivery time (the dispatch time declared by the seller for a given offer + the maximum shipping time for the delivery option selected by the buyer) and
- additional 7 calendar days (or — in the case of dispatch with Allegro Fulfillment — additional 5 calendar days).
We can suspend the funds for a maximum of 45 days.
Example
The estimated delivery time in the offer is 11 calendar days. We will suspend the payout for 18 days (11 calendar days + 7 additional calendar days).
Where you can find the list of suspended payouts
You will see the list of suspended payouts in the Pending section of the Funds and operations history tab.
