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Allegro DHL with delivery to pick-up points and parcel lockers — information for sellers
Learn more about the Allegro DHL Pickup and the Allegro DHL BOX 24/7 Parcel Locker delivery options
On April 7, we added the Allegro DHL Pickup and Allegro DHL Box 24/7 delivery options to the Allegro Delivery Program
Temporarily, you can enable and disable the DHL delivery options in your shipping price lists regardless of the other Allegro Delivery options. You can also enable them in your shipping price list outside Allegro Delivery.
Eventually, they will be available only in a package with the remaining Allegro Delivery options.
You can find more details on the DHL delivery options in the article on Allegro Delivery.
How to enable the Allegro DHL options with delivery to pick-up points and parcel lockers
- Go to your shipping price lists in Delivery Settings.
- Select dispatch from: Poland and [to Poland].
- In the Settlements with Allegro section, select the Allegro DHL Pickup and Allegro DHL BOX 24/7 Parcel Locker delivery options.
The maximum price you can set in your shipping price list for those options is 11.99 PLN.
You can easily add Allegro DHL Pickup and Allegro DHL BOX 24/7 Parcel Locker to multiple shipping price lists at the same time. All you need to do is click the button:
How to settle delivery costs
You will settle the Allegro DHL Pickup and Allegro DHL POP BOX Parcel Locker delivery options within the Allegro Standard method — that is, directly with us. You will pay for parcels dispatched with these delivery options and additional services within your monthly invoice.
You can check the delivery costs in the Settlements with Allegro tab on your account.
What the cost of parcels is
Delivery cost within Allegro Smart!
| Order value | Allegro Smart! parcel cost |
|---|---|
| from 30 to 44.99 PLN | Allegro Smart! parcel cost 1.59 PLN per parcel |
| from 45 to 64.99 PLN | Allegro Smart! parcel cost 3.09 PLN per parcel |
| from 65 to 99.99 PLN | Allegro Smart! parcel cost 4.99 PLN per parcel |
| from 100 to 149.99 PLN | Allegro Smart! parcel cost 7.59 PLN per parcel |
| 150 PLN or more | Allegro Smart! parcel cost 9.99 PLN per parcel, 7.59 PLN for each subsequent parcel |
See when you will be refunded for Smart! parcel fees.
Delivery cost outside Allegro Smart!
- Dispatching a parcel with standard dimensions and weight will cost 11.99 PLN gross.
- The maximum price you can set in the shipping price list for this delivery option will be 11.99 PLN.
You will settle additional service fees according to the price list.
Allegro DHL BOX 24/7 Parcel Locker
| Order value | Allegro Smart! parcel cost |
|---|---|
| from 30 to 44.99 PLN | Allegro Smart! parcel cost 1.59 PLN per parcel |
| from 45 to 64.99 PLN | Allegro Smart! parcel cost 3.09 PLN per parcel |
| from 65 to 99.99 PLN | Allegro Smart! parcel cost 4.99 PLN per parcel |
| from 100 to 149.99 PLN | Allegro Smart! parcel cost 7.59 PLN per parcel |
| 150 PLN and more | Allegro Smart! parcel cost 9.99 PLN per parcel, 7.59 PLN for each subsequent parcel |
See when you will be refunded for Smart! parcel fees.
Delivery cost outside Allegro Smart!
- Dispatching a parcel with standard dimensions and weight will cost 11.99 PLN gross.
- The maximum price you can set in the shipping price list for this delivery option will be 11.99 PLN.
You will settle additional service fees according to the price list.
What the maximum parcel dimensions and weight are
The maximum dimensions and weight of parcels you can dispatch abroad with Allegro DHL BOX 24/7 Parcel Locker to a parcel locker and with Allegro DHL Pickup to a pick-up point are:
- weight — 25 kg
- length — 64 cm
- width — 41 cm
- height — 38 cm
- the maximum circumference: (length + 2x width + 2x height) — 220 cm.
How to dispatch a parcel
You can dispatch parcels with the the Allegro DHL BOX 24/7 Parcel Locker and Allegro DHL Pickup options with the Ship with Allegro tool. You will also dispatch them by integrating the API with external systems, like Baselinker or EasyUploader.
Open the Orders tab — select one or more orders you want to prepare parcels for, and click [dispatch parcel]. We will redirect you to the dispatch form for the first of the selected orders.
You can order a courier pick-up. The courier will collect the parcel from the address you provided in the dispatch form. We make this option available within the basic service — which means it is free of charge.
If you regularly dispatch parcels with the the Allegro DHL BOX 24/7 Parcel Locker and Allegro DHL Pickup options, you can order a fixed pickup.
Generating a label does not mean that you ordered a courier pick-up automatically. If you want the courier to collect your parcels — order a pick-up.
How to order a scheduled arrival
Complete this form (available in Polish) and send it to us at allegro@dhl.com. Provide your Allegro login in the email.
The carrier will enable the scheduled arrival only after you have received the reply and confirmation from DHL. Before the scheduled arrival is enabled, you can:
- dispatch parcels free of charge at DHL POP parcel service point or
- order a one-time pick-up by courier.
Check how to set the same-day dispatch time.
How to file a complaint
- on your own, through our complaint form in the Ordered Parcels section. Select the order you want to file a complaint about, open the order details, and click [complain about delivery]. Use this form if your complaint concerns parcels you dispatch in the Ship with Allegro tool without a separate agreement with the carrier. You can then file a complaint regarding: fees for delivery services, fees for additional services, damage or loss of the parcel.
- directly through the form on the DHL website — if the parcel was damaged or lost. Make sure to include our power of attorney when filing such a complaint. You can find it in the Delivery Settings tab. All you need to do is change the language settings to Polish and click [pobierz pełnomocnictwo] (download the power of attorney) in the Reklamacje dostaw (Delivery complaints) section.
