We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Other account settings
Obligations of the seller under the Consumer Protection Act
If you are an entrepreneur and hold a business account, you are required to inform the consumers about the essential conditions of an agreement before they conclude it — especially in the case of distance sales.
You can meet this requirement when you create and upload the general conditions of the agreement. This will allow you to explain all issues concerning the order and help your customers learn about the important aspects of the transaction before they make a purchase. In some countries, such information is also required by law.
How to add the general conditions of the agreement
- Go to the About Seller tab.
- Scroll down to the General conditions of the agreement section.
- Upload a PDF file — up to 3 MB.
You can upload only one file. However, you can include several versions in it. It is a good idea to create the general conditions of the agreement in multiple languages this way.
Regardless of how you name the file, buyers will download it as Ogólne warunki umowy.pdf (General conditions of the agreement).
Where buyers can see your general conditions of the agreement
Your customers will find the conditions you have uploaded:
- directly in your offers — in the About Seller section
- as an attachment to the email they get right after the purchase.
What Allegro Community is and how it works
Allegro Community is a forum that we created for all buyers and sellers on Allegro.
![Join the Allegro Community!](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 0 0"></svg>)
We divided the forum into spaces for buyers and sellers. If you have an idea for a change or improvement, click Zgłoś swój pomysł! (Submit your idea!).
You can also contact us through Allegro Community. Our moderators look after the community and provide support in specific situations — for example, when you have a transactional or technical problem. You will receive a response quickly.
What you will not find on Allegro Community
Allegro Community contents are public. Everyone can easily find and read them. For that reason, do not provide your personal data. If your issue requires them, for example, you inquire about Allegro Pay payments or want to confirm your identity due to an account block, contact us through another channel. In such a situation, you can use our contact form.
How to sign in to Allegro Community
On Allegro Community, you can browse through threads and articles without signing in — all contents are publicly available. However, if you want to use Allegro Community fully, sign in.
After you sign in, you can:
- add posts
- answer in threads
- rate posts and comments with Kudos.
To sign in, enter the name of your Allegro account or the email address provided during registration, and your Allegro password. When you connect your account with Allegro Community and accept the Community Terms & Conditions, you can use all the features of our forum.
How to change language, currency, and country of delivery on Allegro
Allegro is available in English. Check how to quickly change the language settings, the country of delivery, and the currency in which product prices are displayed.
How to change the language, currency, and country of delivery
On your Allegro account
- Sign in to your account.
- Click your username in the upper right corner and then [account].
- Find the Localization settings section, and click the country, language or currency.
In the pop-up window you can change:
- country of delivery ― you will see only offers:
- of sellers who ship to your country
- with your preferred delivery options available
- language ― this is the language in which:
- you can browse Allegro
- we send you documents and emails
- currency ― when you set it, you will see:
- prices in that currency
- payment methods available for your currency.
- country of delivery ― you will see only offers:
- Click [change]. Done!
You can also change language, currency, and country of delivery preferences if you click on the flag at the top-right corner of the page.
This flag is the flag of your country of delivery. It means the flag will change if you change your country of delivery.
In the Sales Center
- Go to the Sales Center.
- Click your user name in the lower left corner, and then click [change language]. 3.In the pop-up window, you can change the language in which:
- you use Allegro and list offers
- we will send you emails and documents.
- Click [change]. Done!
The language used to complete an offer is set automatically according to your location settings on Allegro when you go to the listing form
For example, if your account language is set to Polish, it will be the base language for your offer and you need to provide the offer description in Polish. If there is an offer completed in English and you want to add a description in Polish — you need to create a new offer or translate it into Polish on your own. Once you open the listing form for a given offer, you cannot change the language in the form.
Which features you can use if you change the settings
Depending on your settings, some features may not be available to you. Check the details in the table below:
| Feature | Currency other than PLN | Language other than Polish | Country of delivery other than Poland |
|---|---|---|---|
| Allegro Pay | Currency other than PLN no |
Language other than Polish no |
Country of delivery other than Poland yes |
| PayU installments | Currency other than PLN no |
Language other than Polish no |
Country of delivery other than Poland yes |
| Allegro Recommend | Currency other than PLN no |
Language other than Polish no |
Country of delivery other than Poland no |
| Coins | Currency other than PLN no |
Language other than Polish yes |
Country of delivery other than Poland yes |
| Gift cards | Currency other than PLN no |
Language other than Polish yes |
Country of delivery other than Poland yes |
| Coupons | Currency other than PLN no |
Language other than Polish yes |
Country of delivery other than Poland yes |
| Allegro Lokalnie | Currency other than PLN no |
Language other than Polish no |
Country of delivery other than Poland yes |
| Free delivery within Allegro Smart! | Currency other than PLN yes |
Language other than Polish yes |
Country of delivery other than Poland no |
How to close your Allegro account
You can end your activity on Allegro by withdrawing from the agreement with the platform or terminating the agreement. You can do it in a few simple steps.
You can end your activity on Allegro by:
- withdrawing from the agreement
- terminating the agreement.
Withdrawing from the agreement with Allegro
When you can withdraw from the agreementYou can easily withdraw from the agreement with us ― without providing a reason ― if 14 days have not passed since your Allegro account was registered.
How to withdraw from the agreementTo withdraw from the agreement, submit this application. You will then get a confirmation email from us.
You will lose access to your account immediately after submitting the application. We will log you out and you will not sign in again.
What happens nextUsually, we consider the application right away ― within minutes. It may take us up to 7 days.
- If there were no sales or purchases on your account ― we will completely and irreversibly delete your personal details from our systems.
- If you have made a purchase or listed an offer on that account ― we will erase your data after the time indicated in the Privacy protection policy.
Termination of the agreement with Allegro
When you can terminate the agreementYou can terminate the agreement any time ― also if you no longer meet the conditions of withdrawing from the agreement.
How to terminate the agreementTo terminate the agreement with Allegro, submit this application. That will terminate the agreement you entered with us when you created the account.
What happens nextFrom the moment you submit the application, we will start counting the notice period of 60 days. During that period, you will be able to sign in to your account and finalize the open purchases, auctions or Discussions. However, you will not be able to use most of the features on Allegro, such as making purchases or listing offers, among others. Within the first 7 days of the notice period, we will remove all offers you listed. After 60 days, your agreement will be terminated. We will remove your personal details after the time indicated in the Privacy protection policy.
When we may remove your account
We can terminate the agreement:
- if you repeatedly violate the Allegro Terms & Conditions or
- for accounts where no purchase or sale has been made for at least:
- 5 years from account registration or
- 10 years from the last transaction on that account.
What it means for you
Before we terminate our agreement with you due to a lack of purchases or sales, we will let you know by email. If you do not buy or sell anything on Allegro or Allegro Lokalnie within 30 days from that moment — we will automatically terminate the agreement. It means we will remove your account and all data on it.
What you should do before the notice period ends
- Pay out your sales funds.
- Pay any arrears to Allegro.
- If you have an open invoice account ― settle the balance on the Allegro account, and close it in the Invoices tab, or use the [contact us] button below this article.
- If you have a Subscription ― unsubscribe in the Subscriptions tab.
If you have an active Allegro Pay service ― pay for all the purchases you made using that method.
If you have an active Allegro Cash service ― we will disable it on your account immediately after you request to terminate the agreement. If there is any money left in your Allegro Cash account ― we will return it to the bank account you used to activate the service. If you want us to transfer that money to another bank account ― contact us.
What if you are an Allegro Smart! member ― we will disable this service on your account immediately after you submit the termination of the agreement. Within 14 days, we will refund you for the unused period of the Allegro Smart! membership. We will transfer the money to the account you used to pay for the service. We will also email you the correction invoice.
My account is suspended. Can I create a new one?
If your Allegro account is suspended, you need our consent to create a new one. Contact us to clarify why your account is suspended.
If your Allegro account is suspended, you need our consent to create a new one.
In order to create a new account, contact us to clarify why your account is suspended.
- You are a buyer and your account is suspended? Contact us here.
- You are a seller and your account is suspended? Contact us here.
If you do not clarify the issue of your account suspension and you manage to register and activate a new account, it does not mean we agreed to that. The new account is created in violation of Allegro Terms & Conditions, so we can suspend it irrevocably at any moment.
If your account is suspended due to a serious rule violation, your other accounts may be suspended as well, even if they were created prior to the suspension.
After your account is suspended, you are not allowed to use other people’s accounts or create new accounts with other people’s personal information. Consequently, all accounts used by the person whose original account is suspended may be suspended, as well.
If, according to data in our databases, several people linked to each other (by last name, home address or IP address) use Allegro regularly and independently from one another, and one of them violates our rules, we do not block accounts of people linked to that user automatically.
However, if there is an indication that the suspended account owner uses other accounts, they are suspended. It is especially true for linked accounts which were created or resumed its activity soon after the original account suspension.
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