We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
We have introduced changes to two sales quality metrics
On June 4, we changed the way we grant points in the On-time dispatch and Fast dispatch metrics. This change will increase your chances of achieving better results in sales quality.
Before, we granted points in both metrics based only on dispatch time data. Depending on the date and time the parcel with the order was first scanned, we added or deducted points in those metrics.
What we have changed in those metrics
Starting today, we grant points in the On-time dispatch and Fast dispatch quality metrics if the order meets one of two conditions. The first is related to dispatch time, just like before. The other — to the estimated delivery time the buyer saw at the moment of purchase.
We will use the new way of calculating points not just for orders placed from today. We have also used it to recalculate your points for all previous orders for which 28 days have not yet passed from the declared dispatch time or the estimated delivery date. This might have affected your current points in the On-time dispatch and Fast dispatch metrics.
The number of points and point thresholds in both the On-time dispatch and the Fast dispatch metrics remains unchanged. You can find them in this article.
What changed in the Delivery efficiency report
Due to the changes in the On-time dispatch and Fast dispatch metrics, we have also made some adjustments to the Delivery efficiency report. From today, it will contain additional data — for example, when we start counting the 28 days in which we include a given order in sales quality. Learn more.
You can download the Delivery efficiency report:
- from the Delivery efficiency tab. Click [download the report] in the Sales Quality measurement statistics section.
- from the My Sales Quality tab. Click [details] next to the On-time dispatch or Fast dispatch metrics, and then [download the report].
How we award points in the On-time dispatch metric
In this metric, we check the number of orders:
- dispatched in accordance with the time declared in the offer or
- delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.
We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders dispatched on time.
In the case of orders that include products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.
In that metric, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase has expired within the last 28 days. We look at the later of those dates.
See examples
- On March 5, a buyer makes a purchase in an offer where you declare dispatch within 2 days. At the moment of purchase, we displayed March 8 as the estimated delivery time in that offer. This means we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 9 — that is, to April 5.
- On March 5, a buyer makes a purchase in an offer where you declare dispatch within 4 days. You need to dispatch that order by 11:59:59 p.m. on March 9. However, you dispatch orders faster than you declare, so at the moment of purchase, we displayed March 7 as the expected delivery time in that offer. In that case, we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 10 — that is, to April 6.
How we award points in the Fast dispatch metric
In this metric, we check the number of orders made in offers with declared dispatch time: immediately or within 24 hours, and:
- dispatched on the day of the purchase or
- delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.
We divide this number by the total number of your orders (for which 28 days have not yet passed from the declared dispatch date or estimated delivery date) and multiply the result by 100%. That way, we get the percentage of orders with fast dispatch.
In the case of orders with products from multiple offers, we take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.
In that metric, we consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase has expired within the last 28 days. We look at the later of those dates.
See an example
On March 5, a buyer makes a purchase in an offer where you declare immediate dispatch. At the moment of purchase, we displayed March 6 as the estimated delivery time in that offer. This means we will include the order made in that offer in the Fast dispatch metric for 28 days, counted from March 7 — that is, to April 3.
Why we made this change
It will increase your chances to earn points in the On-time dispatch and Fast dispatch metrics:
- when you dispatch parcels as declared, but the courier scans them after 8:00 a.m. on the day after the declared dispatch time (or the day after the purchase — in the case of the Fast dispatch metric)
- if you dispatch international parcels. The orders you dispatch from Poland to other countries are handled in different ways — depending on the carrier. Some carriers scan the parcel for the first time in the country of delivery, and not the country of dispatch.
Before, in both situations, we got the information about the first scan from the carrier too late to grant you positive points in sales quality. Thanks to the change, the date and time of the parcel's first scan will not be the only condition for determining points granted in the On-time dispatch and Fast dispatch quality metrics.
Where to find the estimated delivery time displayed to the buyer at the moment of purchase
- In the Orders tab. Just check the Delivery details section in the selected order.
- In the delivery efficiency report, in the Anticipated delivery date column. Learn more.
If you have any questions, contact us.
