Estimated delivery time in your offers before Christmas

Your highest chance of boosting sales is right now — before Black Week and Christmas. Make sure you are ready for an increased number of orders. Keep reading to learn how to do this and what to consider if you want to attract customers to your assortment.

How long we will display information about delivery before Christmas in offers

We will display information about delivery before Christmas for as long as possible. However, to limit the number of parcels that may not reach buyers within the estimated delivery time displayed at the moment of purchase — we will take into account the declared dispatch time and same-day dispatch time. It means that in the last days before Christmas Eve, we will display information about delivery before Christmas only in offers with the same-day dispatch time displayed. We will let you know about the details soon.

What the same-day dispatch time is

The same-day dispatch time indicates the time by which buyers must place and pay for orders so that you can dispatch them on the day of purchase. If you have set it and meet the specified conditions, we display a special badge in your offers — delivery tomorrow — buy before XX:XX. Learn more about the same-day dispatch time.

What conditions you need to meet so that we can display the same-day dispatch time in your offers

We display the same-day dispatch time only in offers where:

• you declare to dispatch the parcel immediately or within 24 hours, and
• you have enabled at least one next-day delivery option.

Apart from that, you also need to meet the following conditions:

• in the Ordering time settings tab, you provide the same-day dispatch time — for specific carriers and days of the week
• you have fulfilled at least 10 orders delivered by integrated carriers for whom you have set the same-day dispatch time
• within the last 28 days, you have dispatched on the same day at least 95% of orders that buyers placed and paid for by the time you declared
• your delivery time has not been extended due to delays in dispatching orders from the previous day.

How to set the same-day dispatch time

You can do it in the Ordering time settings tab. You will find the detailed instructions in our article.

Set the latest same-day dispatch time possible — it will give you an advantage over other sellers and increase the chances that buyers choose your offers. However, make sure to:

• set the same-day dispatch time that will give you enough time to prepare parcels and hand them over to the courier
• adapt the same-day dispatch time to the workflow of your business
• set the same-day dispatch time no later than the carriers' cut-off times for parcel collection. That applies both to the cut-off times for your location and to the pick-up times you have agreed on with the carrier.

What else you can do to prepare for the pre-Christmas sales

• Analyze your pre-Christmas sales from last year. Check how much the number of orders increased at that time and whether you managed to fulfill them without delays. Determine which of your products were the most popular and make sure you have enough in stock.
• Think about what you can do to handle an increased number of orders. Consider extending your working hours or hiring temporary employees.
• Check your delivery settings. In the last days before Christmas Eve, we will display the information about delivery before Christmas only in offers with the same-day dispatch time displayed. Make sure we also display it in your offers — learn more.
• Follow the updates we publish. Check this article regularly — but also read the News and the emails we send to you. This way, you will stay informed about all changes and new options that may affect your sales.

What to do if you have already set the same-day dispatch time

• Check the same-day dispatch time you have set for selected carriers and days of the week. Next, analyze your sales and make sure that you will manage to fulfill your same-day dispatch declaration. Bear in mind that the number of orders may increase significantly during Black Week and before Christmas.
• Make sure we actually display the time you have set in your offers. Remember that buyers only see the same-day dispatch time in your offers if you meet certain conditions. That is why you need to check if you meet them all.
• If you are unsure whether you will be able to dispatch orders that buyers place and pay for by the time you have set for the same-day dispatch — change it to an earlier time. If you do not do this and fail to dispatch parcels by the time you set — we may stop displaying information about the same-day dispatch time in your offers.
• If you are sure that you will be able to process an increased number of orders even faster than usual — you can set a later same-day dispatch time. This increases the chances that customers decide to shop with you.

What you can do if you are expecting delays

• You can use the disable deliveries faster than my declaration option. You will find it in the Delivery efficiency tab. You can use it if you dispatch parcels faster than you declare and you do not want us to take it into account in the estimated delivery time. When you click it in your offers with a declared dispatch time within 2 and 3 days, the estimated delivery time will not be shorter than the dispatch time you declared. Learn more.

• If you do not prepare all the parcels before the courier arrives, you can:
  • place them in a parcel locker
  • deliver them to a pick-up point
  • deliver them to the sorting office yourself.

If the parcels are scanned by 8 a.m. the next day — we consider them dispatched on the same day. Learn more.

What to do if there is a problem with a courier pickup

We can exclude orders dispatched with a delay solely due to the carrier's fault from:

• your sales quality metrics: On-time dispatch and Fast dispatch
• your statistics, based on which we check whether we can display information about the same-day dispatch time in your offers.

Depending on how you dispatch orders, we will exclude them from your statistics automatically or based on your report submitted through the new Report a pickup problem tab.

When we will exclude orders automatically

We will exclude orders automatically if they meet all the conditions below:

• you dispatched them using Ship with Allegro and ordered a pickup for them in that tool — we do not automatically exclude orders for which you have ordered fixed pickups
• you ordered a pickup before the dispatch time you declared in the offers expired
• due to a problem with the courier pickup, the parcels with these orders were scanned too late (after 8:00 a.m. on the day after the declared dispatch time had expired) or not at all
• the parcels with these orders have been delivered to buyers after the estimated delivery time that they saw in offers during shopping had passed.

We will exclude these orders from your statistics at the latest the day after the estimated delivery date that the buyer saw in the offer at the time of purchase. You do not need to contact us regarding them. You can find information about the exclusion of a given order in the Delivery efficiency report.

How to report a problem with a courier pickup

From now on, you can do it in the Report a pickup problem tab. Read our article to learn how to do it step by step.

What we do if the delivery is delayed due to the carrier's fault

We calculate the estimated delivery time displayed in your offers based on your dispatch data and the carriers' shipping time. If we notice that the carrier is processing orders with a delay, we will extend the shipping time for them.

In some cases, we may exclude the ratings buyers gave you after the purchase from your statistics. Then, we will not include them in your sales quality or recommendation percentage. We may do it, for example, when the rating is only based on the carrier's delay. We will exclude such a rating automatically if all three conditions below are met:

• the buyer gives you the Not recommended rating and indicates delayed delivery as the reason for that rating, and
• the buyer adds a comment to that rating that is shorter than 4 characters, or does not add any comment at all, and
• we confirm in our system that you dispatched the parcel according to the time declared in your offer.

We exclude ratings based on the carrier's delay within 3 days from the moment the parcel with the order the rating concerns is scanned.

Useful links

• Learn more about the same-day dispatch time.
• Check the cut-off times for selected carriers.
• See the current shipping times for specific delivery options.
• Check your statistics related to dispatch efficiency.
• Learn how to dispatch orders properly.