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Allegro Finance handles payments, payouts, and refunds
Allegro Finance — as a payment service operator — handles payments, payouts, and refunds on Allegro.
There are 3 payment operators on Allegro:
- PayU
- Przelewy24
- Allegro Finance.
How it worked before
Before, payments, payouts, and refunds on Allegro were handled only by PayU and Przelewy 24.
How it works now
Allegro Finance is gradually taking over handling payments, payouts, and refunds on Allegro.
What it means for you
If your data in Allegro Finance is verified, you will see the following operators in the Funds and Operations history tab:
- Allegro Finance under the following name:
- PayU — Allegro Finance — if the payment was processed by PayU
- Przelewy24 — Allegro Finance — if the payment was processed by Przelewy24
- PayU
- Przelewy24.
In the tab, you will also check the operations history and generate reports for Allegro Finance, under the following names:
- PayU — Allegro Finance or
- Przelewy24 — Allegro Finance.
If your data in Allegro Finance is not verified, you will only see the names of current operators: PayU and Przelewy24.
If you failed to verify your data in Allegro Finance until January 31, we will ask you to verify your business details again.
If you receive money for payment on delivery parcels — in the Payouts in PLN for Allegro Standard POD parcels section of Ship with Allegro — you will see the Allegro Finance operator.
What will stay the same
- You will pay the money out:
- on demand or automatically
- according to previously selected settings and payment frequency
- to the bank account you have assigned to automatic payouts or the bank account you have selected for payouts on demand.
- You will hold money for refunds.
- You will convert money into another currency using the Currency Converter.
- You will receive and pay out the money for payment on delivery parcels in Ship with Allegro.
How you will refund the buyer
You will do it just like before. The payment refund is handled by the same operator the buyer selected at payment.
If your data has already been verified in Allegro Finance, you will refund the buyer accordingly from the following balance:
- PayU — Allegro Finance or
- Przelewy24 — Allegro Finance.
How to refund the buyer for orders paid for with PayU and Przelewy24
If in the PayU or Przelewy24 balance:
- you have a sufficient amount for payment refund — we will issue it from that balance
- you do not have a sufficient amount for payment refund — we will transfer the money from the PayU — Allegro Finance or Przelewy 24 — Allegro Finance balance to the balance of a given operator and then issue the refund to the buyer.
You can also top up the PayU or Przelewy24 balances yourself — we will then issue the refund to the buyer.
If your data has not been verified by Allegro Finance, you will refund the buyer like before — from the PayU or Przelewy24 balance.
Automatic fee collection from sales funds
We collect fees and sales commissions on Allegro from the PayU — Allegro Finance and Przelewy24 — Allegro Finance balances. We do it in line with the same rules that apply to other ones.
