Reverification of business details — what it is and what it involves

Payment operators — PayU, Przelewy24, and Allegro Finance — are obliged by law to reverify business details regularly. To do that, they may ask you to provide additional information, for example, business verification documents.

As we cooperate with payment providers, you can go through the reverification process on the Allegro website. The process is similar to registration and account activation. That is why we can complete most data for you — which allows you to verify your account faster and more easily.

How often the data are reverified

Payment operators may verify business details anytime, however, usually, they do it once in 3 years. They may do it more often in the case of foreign accounts — for example, once a year.

How much time you have to undergo reverification

It depends on whether the payment operator considers your case urgent or of standard priority. If your case is considered urgent, you will be obliged to verify your account within 5 days. However, usually, you can do it within 60 or 90 days (depending on the operator) — if you fail to verify your account within that deadline, we may suspend your payouts or sales. We will let you know about the verification deadline in the notification and in messages we will display in a few tabs.

Until the deadline passes, you can sell and withdraw sales funds as usual. However, if the verification requires you to change the account for payouts, you can pay out money to the previous account only until the verification of the new account begins.

What happens if you fail to verify your business details on time

The first option

If you complete the verification process too late or you fail to do it at all — we will suspend your payouts. Note that if you submit documents close to the deadline, the payment operator may not be able to check them on time.

We will unlock payouts once you complete reverification. If you fail to do it — we may also suspend your sales entirely.

The second option

If the result of your verification carried out by a payment operator is negative, we will suspend your sales.

How you can lift the sales suspension

If the result of your reverification carried out by a payment operator is positive, we will lift the sales suspension from your accounts. To undergo reverification, click [send verification documents] in:

• the email we have sent after imposing a sales suspension due to failure to verify within the deadline
• the message you will see after imposing a sales suspension due to failure to verify within the deadline.

What the reverification on Allegro involves

The reverification is similar to registration and account activation but is shorter and simpler. For example, you do not have to set the sales terms.

If payment operators inform us that your business details are being reverified and they need additional information, we will let you know by email. You will also see a dedicated message displayed in the tabs: Funds & Operations history, My Assortment, My Sales, and Account details.

1. Start verification — click [send verification documents] in the email or [go to verification] in the message.

2. Check:

• your business details — basic details that you have already entered in your account — we complete them for you
• payout account details — account number and account holder details.

If you need to change them, you can do it at this stage. If the data are correct, click [confirm and continue].

3. In the form, we will ask you to confirm your identity and your business details. All persons requested by the payment operator to confirm their identity are obliged to do so (a company's beneficiary and/or representative). In some cases, the payment operator may ask you to send additional documents related to the company's operations that are obligatory in your country. In the form, you will find more information on the documents you need to send. Click [Send] in the last step to send the form for verification. You will be able to do that only if everybody who was requested to confirm their identity has done so, and you have added the required company documents. If you want to know what documents to prepare beforehand, check the general regulations in our articles: for Polish businesses, for businesses from the European Economic Area, and for businesses from outside the European Economic Area. Sometimes, you will also need to confirm the bank account — in that case, you will see a relevant message.

Done. We will let you know by email about the verification result.

If the verification deadline expires or if we reject your documents — you will get a message that your payout account or sales have been suspended. In that case, reverify again according to the instruction above to be able to pay out funds again or lift the sales suspension.

What if you have several accounts registered with the same tax identification number

In that case, we may ask you to reverify one or all accounts registered with the same tax identification number. You will learn which account requires reverification from the messages that we display to you.

If the reverification is required for the account you are currently using, you will see the message:

If reverification is required for one of your other accounts, you will see the message:

As login_konta, we will display to you the login of the account that requires reverification.

If you fail to verify within the deadline:

• we will block payouts for all accounts linked to a given tax identification number
• we will suspend sales for all accounts linked to a given tax identification number.

What happens if you fail to submit the requested document

If you fail to verify your data, the payment operator may terminate the service agreement on your Allegro account. They will inform you about that via email. In the attachment to the email you will also find the termination of services provided to you by that operator.

What the termination of agreement by a payment operator means

That means you will not be able to:

• sell on Allegro and Allegro Lokalnie
• accept payments from buyers.

You can still buy on Allegro and Allegro Lokalnie.

If you want to start selling again, register a new account on Allegro. Check how to do that.

Do you have any more questions? Contact us — we will help you go through verification smoothly.