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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
How to top up your funds with a specific sum needed to issue a refund
If you do not have enough money to refund the buyer, you can top up the relevant payment operator's balance with a specific sum for that refund.
When you can use the top-up option
You can only top up the relevant payment operator's balance with the exact sum needed to refund a specific buyer. That means you cannot transfer just any amount of money whenever you want.
How you can top up your balance with a given operator depending on the marketplace
on allegro.pl
- in PLN — BLIK, online bank transfer(1), PayPal
- in EUR — PayPal
- in CZK — online bank transfer(1), PayPal.
on allegro.cz
- in CZK — online bank transfer(1), payment card, Apple Pay, Google Pay
- in PLN — BLIK, online bank transfer(1), payment card, Apple Pay, Google Pay
- in EUR — payment card, Apple Pay, Google Pay.
on allegro.sk
- in EUR — online bank transfer(1), payment card, Apple Pay, Google Pay
- in PLN — BLIK, online bank transfer(1), payment card, Apple Pay, Google Pay.
on allegro.hu
- in HUF — payment card, Apple Pay, Google Pay
- in EUR — online bank transfer(1), payment card, Apple Pay, Google Pay
- in PLN — BLIK, online bank transfer(1), payment card, Apple Pay, Google Pay.
(1) When you select online bank transfer, you will see the list of banks available for a given currency. For example, when you top up your funds on allegro.cz in PLN and select the online bank transfer payment method, we will display the list of Polish banks.
How to top up your balance with a specific operator
You can do it in one of the two tabs:
- When you refund the buyer
- We will redirect you to the return form. Provide the reason and refund amount, then click [make a refund]. Next, confirm your decision by clicking [yes, make a refund]. Click it, even if at the moment you do not have a sufficient amount in PayU, Przelewy24, or Allegro Finance.
- If you do not have enough money on your PayU, Przelewy24, or Allegro Finance balance (depending on which operator was used during payment) — click [pay for the return].
- Transfer the appropriate refund amount. You have 48 hours to make the payment.
Payment with a currency conversion
You can make a payment with a conversion, but it is possible only through PayU, as long as the buyer also chooses this operator while purchasing at your store.
After you order the payment, we will send you an email with information on:
- transfer amount (in the currency selected for that transfer)
- payment method you selected
- refund amount (and currency) the buyer will receive.
- After the refund is issued, you will see the following message:
Check the refund status in the Payment Refunds tab.
Topping up the balance for a refund and money from current sales
If between posting your transfer and issuing a refund (or an automatic refund) a payment from current sales appears in the Funds and Operations History tab, we will use the latter for the refund. It will be possible only if the payment from current sales is enough to cover the refund. We will return the amount you paid to the account from which you made the transfer.
Why you should use this solution
- you will manage returns faster
- faster refunds equal additional points for the sales quality
- you can get the transaction rebate (commission refund) faster
- buyers appreciate fast refunds and are more likely to give such transactions a higher rating
Did you know...
In addition to topping up your funds with the amount for a specific refund, you can use other features that allow you to refund buyers faster. Learn more .
