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Estimated delivery time
Estimated delivery time
Thanks to the information on the expected delivery times, buyers know when to expect their orders. See where we display the estimated delivery time and what it depends on.
Buyers value fast and timely deliveries. Delivery time is one of the factors influencing the decision to make a purchase in a given offer. That is why the estimated delivery time we display in your offers must be as short as possible and, first and foremost, factual.
Where to check the estimated delivery time displayed to the buyer at the moment of purchase
You can do it in the Orders tab. Just check the Delivery details section in the selected order. There, you can find the estimated delivery time that the buyer sees in the offer at the moment of purchase.
Where buyers see the estimated delivery time
Before the purchase:
- on the product list
- in the Suggested for you section in offers
- on the offer page.
During the purchase:
- in the delivery and payment form
- on the thank you page.
After the purchase — in the Purchase History tab, in the details of a given order.
How we calculate the estimated delivery time
We calculate the estimated delivery time based on dispatch data and the carriers' shipping time.
Check the details in the table below.
| Counting starts | Counting stops | |
|---|---|---|
| Dispatch time | Counting starts when the order is placed (for orders with payment on delivery) or paid for (in the case of orders with payment in advance) |
Counting stops when the courier scans the parcel |
| Shipping time | Counting starts when the courier scans the parcel |
Counting stops at the first delivery attempt or the moment the parcel is placed at a pick-up point / parcel locker |
What we take into account estimating delivery times
- The dispatch time you declare in your offers. You declare it in the listing form. You can change it at any time: in a single offer or in multiple offers at once.
- Actual shipping time data — based on previous and current orders, we check how quickly you manage to dispatch parcels. We take into account the data from the last 90 days. This time frame may change during a period with increased sales — for example, before Christmas.
- Shipping times declared by carriers. For most delivery options, we automatically complete the shipping time in the price lists. You can check it at any time here. For some delivery options, you can edit the shipping time yourself. Learn more.
- Actual shipping time data for a given carrier — based on previous and current shipments, we check how much time the carrier needs to deliver a parcel to the recipient.
- Information about the same-day dispatch time — if you have set it on your account.
- Categories in which you list your offers.
- Seasonality of sales — for example, an increase in sales before Christmas or during the Black Week.
- Calendar days — we check whether the delivery time includes working days, holidays, or weekends.
- Sales break — if you set it on your account.
Additionally, let us know if you dispatch parcels faster than you declare and you do not want us to take it into account in the estimated delivery time. Go to the Delivery efficiency tab and click [disable deliveries faster than my declaration]. Learn more about this option.
- Set the shipping time in your offers according to the actual dispatch time — this way, your declarations will be consistent with our data. Additionally:
- if you dispatch products from offers at different times — group your offers and set a factual dispatch time for each group.
- if you expect delivery delays — extend the declared dispatch time so that buyers know they may need to wait a bit longer for their orders.
- Use the services of trusted carriers that are integrated with us. It will allow you to keep track of shipping times and work with courier companies that offer on-time delivery.
- If you have set the same-day dispatch times, make sure they give you enough time to prepare parcels and hand them over to the courier. Learn more.
- Make sure you dispatch orders correctly. Tracking your parcels allows us to collect data on their timely delivery.
If you want the estimated delivery time to take those delays into account:
- Extend the dispatch time you declare in your offers. You can change it at any time: in a single offer or in multiple offers at once.
- Disable deliveries faster than your declaration — you can do it in the Delivery Efficiency tab. Learn more.
Additionally, if you have set the same-day dispatch times, you can change them to earlier hours. Check how to do that.
It may be a result of:
- different dispatch times — if you dispatch some parcels on the same day and some after a few days, it is hard to estimate the delivery time correctly
- your sales break — if you have set a sales break and have not been dispatching orders for some time, we cannot estimate precisely how long it will take you to prepare parcels for dispatch
- public holidays — in the pre-Christmas period, both sellers and carriers often work non-standard hours. That makes it difficult for us to predict delivery times with day-to-day accuracy.
In the Delivery section of the offer page, we display the dispatch time — the time it takes you to hand the parcel over to the courier or bring it to a pick-up point or a parcel locker — in this case, usually up to 24 hours. In the delivery details for the individual carriers, we display information about the estimated delivery time — when the package will reach the buyer or a pick-up point / parcel locker. Delivery in 8 days is due to the carrier's shipping time — in this case, the carrier needs 7 days to deliver the parcel.
