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By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Invoices — definitions and questions
Electronic invoices — frequently asked questions
If you get invoices from Allegro, you can choose to receive e-invoices, sent by e-mail.
1. What is an e-invoice?
E-invoice is a digital invoice issued by us — Allegro.pl. A file containing an e-invoice has the same legal force as a regular invoice. If you need to, you can present it in the Tax Office to account for all fees charged for Allegro services. You can find e-invoices in the Invoices tab.
2. Will I get one e-invoice for sales in all marketplaces?
No. We will issue separate invoices for sales in each marketplace — for all the marketplaces you sell in. We issue e-invoices in the relevant currency.
3. How to switch from a regular invoice to an e-invoice, and vice versa?
If you want to change the form of invoice delivery, contact us.
4. Is it legal to issue an e-invoice?
An e-invoice is an electronic version of the invoice issued by Allegro. A file with an e-invoice has legal force equal to a paper invoice.
5. Is electronic invoicing safe?
Yes. You can access your e-invoices only after you sign in to your Allegro account. It is impossible to download your e-invoices from another source. E-invoices are shared as PDF files, and are secured in such a way that it is impossible to change invoice details. It is especially secured against:
- editing the document
- commenting
- completing or signing form fields
- combining and assembling
- copying document contents
- separating pages.
We store e-invoice files in the secure archive. Downloading the files is possible only with the use of the appropriate SSL protocol.
6. For how long are e-invoice files stored in the Invoices tab?
E-invoice files are available for 7 years in the Invoices from the date of issuing – which means they are available up to 2 years after the tax liability expiration.
7. What software do I need to properly read an e-invoice?
In order to open an e-invoice properly, you need an updated version of a free PDF reader software, for example Adobe Reader or Foxit Reader. Some web browsers can also successfully read PDF files.
8. Is issuing an e-invoice a paid service?
No. We do not charge any fees for issuing an e-invoice.
9. Is an e-invoice available faster than a regular invoice?
Yes. E-invoices and their identical copies are available immediately after they are generated by the system.
10. How do I recognize whether an invoice is an electronic or a regular one?
Every invoice is labeled as a regular or an electronic invoice.
11. I tried to open my e-invoice, but it is secured with a password. What should I do?
E-invoice files are never secured with a password. This might be an error caused by your PDF reader software. Use an updated, free PDF reader software, such as Adobe Reader or Foxit Reader.
Glossary of invoice terminology
Do you receive invoices for using Allegro services? Check what the sub-account, EU invoice, prepayment invoice or invoice on demand is.
Billing month
As a monthly settlement system applies on Allegro, a billing month includes a period from the first to the last day of the calendar month.
Correcting note
A document every purchaser of a service (that is, an Allegro client) can issue if the subject of correction is the invoice content (seller or buyer details, data, or service name). The correcting note should contain a section with old, incorrect details and a section with new, amended details. Issue it after updating details on your account.
Send the scanned copy of the correcting note to the following email address: noty_korygujace@allegro.pl. We will inform you about accepting or rejecting the correcting note by email.
The item on the invoice that covers the payment for the comprehensive service, which is subject to VAT — includes partial fees, for example, sales commission, fees for Features, and so on.
Fees out of scope of VAT
The section on the invoice that consists of settlements that are not subject to VAT. It includes the following:
- eCommerce VAT settlements — they apply to sellers based outside the European Union who dispatch products from within the EU.
- Allegro Protect compensation settlements — they apply to situations in which the buyer is refunded due to an unsuccessful transaction. In such a case, we will charge a suitable amount to your bill. Learn more.
- Penalties and compensations settlements — apply to the case of an Onerous Parcel non-compliant with the Terms & Conditions, for example, a parcel with prohibited contents or faulty packaging.
You will not see the settlements out of scope of VAT on corrective invoices.
Invoice account
This is an account with an active setting of receiving invoices from Allegro.
Invoice identical copy
If an original paper invoice is damaged or missing and you inform us about it, the service provider – here, Allegro sp. z o.o. – is obliged to issue the invoice again, with the same details. An invoice that is issued again – an invoice identical copy – is not an invoice photocopy owned by the service provider. Instead, it is a separate invoice type, issued by the service provider in two copies.
Invoice on request
This document is issued on customer’s request. It concerns a period for which an invoice was not issued automatically, for example if you do not have an active invoice account.
We issue an invoice on request if you ask for it before 3 months after providing a service pass.
Prepayment invoice
This document is issued when we receive a payment in part or in full before providing a service. It concerns especially prepayment or advance payment. We issue a prepayment payment invoice if there is an overpayment on your account at the end of the month.
Providing functionality and services available on the trading platform Allegro.pl
The item on the invoice that covers the payment for the comprehensive service that is subject to VAT. It includes partial fees, for example, sales commission, fees for Features, and so on. Invoices that refer to your sales in a foreign marketplace will include the name of that marketplace — and not allegro.pl.
Settlement sub-account
We will open separate settlement sub-accounts for your sales in each marketplace. They will allow you, among other things, to settle services with us. We will charge you for sales on a given market in a corresponding currency. We will issue the invoice in the same currency. We will provide you with separate invoices in each currency.
User details
You can find the details of a person on whom an account is registered in the Account details tab.
We issue VAT invoices only with details provided in your account details.
Zeroing the balance
Settling the bill in a way that makes the account balance exactly 0.00 (for example, 0.00 EUR), meaning there is neither debt nor overpayment. Learn more.
