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Estimated delivery time
Estimated delivery time in your offers before Christmas
This article provides the most important information about the estimated delivery time we will display in offers before Christmas. We will update its content regularly. This way, you will be able to find all the information about pre-Christmas sales in one place.
Your highest chance of boosting sales is right now — before Black Week and Christmas. Make sure you are ready for an increased number of orders. Keep reading to learn how to do this and what to consider if you want to attract customers to your assortment.
How long we will display information about delivery before Christmas in offers
We will display information about delivery before Christmas for as long as possible. However, to limit the number of parcels that may not reach buyers within the estimated delivery time displayed at the moment of purchase — we will take into account the declared dispatch time and same-day dispatch time. It means that in the last days before Christmas Eve, we will display information about delivery before Christmas only in offers with the same-day dispatch time displayed. We will let you know about the details soon.
The estimated delivery time is affected by both your shipping efficiency and the timeliness of the carriers. If there are delays in fulfilling orders on your or the carrier's part — the estimated delivery time may be longer. In such a case, we may stop displaying information about delivery before Christmas in your offers sooner than announced.
What the same-day dispatch time is
The same-day dispatch time indicates the time by which buyers must place and pay for orders so that you can dispatch them on the day of purchase. If you have set it and meet the specified conditions, we display a special badge in your offers — delivery tomorrow — buy before XX:XX. Learn more about the same-day dispatch time.
What conditions you need to meet so that we can display the same-day dispatch time in your offers
We display the same-day dispatch time only in offers where:
- you declare to dispatch the parcel immediately or within 24 hours, and
- you have enabled at least one next-day delivery option.
Apart from that, you also need to meet the following conditions:
- in the Ordering time settings tab, you provide the same-day dispatch time — for specific carriers and days of the week
- you have fulfilled at least 10 orders delivered by integrated carriers for whom you have set the same-day dispatch time
- within the last 28 days, you have dispatched on the same day at least 95% of orders that buyers placed and paid for by the time you declared
- your delivery time has not been extended due to delays in dispatching orders from the previous day.
We display the same-day dispatch time based on the data from the last 28 days. Consequently, not dispatching orders as declared during Black Week will affect your statistics negatively. In such a case, we may not display the same-day dispatch time in your offers in the pre-Christmas period. That may lower your sales significantly.
How to set the same-day dispatch time
You can do it in the Ordering time settings tab. You will find the detailed instructions in our article.
Set the latest same-day dispatch time possible — it will give you an advantage over other sellers and increase the chances that buyers choose your offers. However, make sure to:
- set the same-day dispatch time that will give you enough time to prepare parcels and hand them over to the courier
- adapt the same-day dispatch time to the workflow of your business
- set the same-day dispatch time no later than the carriers' cut-off times for parcel collection. That applies both to the cut-off times for your location and to the pick-up times you have agreed on with the carrier.
What else you can do to prepare for the pre-Christmas sales
- Analyze your pre-Christmas sales from last year. Check how much the number of orders increased at that time and whether you managed to fulfill them without delays. Determine which of your products were the most popular and make sure you have enough in stock.
- Think about what you can do to handle an increased number of orders. Consider extending your working hours or hiring temporary employees.
- Check your delivery settings. In the last days before Christmas Eve, we will display the information about delivery before Christmas only in offers with the same-day dispatch time displayed. Make sure we also display it in your offers — learn more.
- Follow the updates we publish. Check this article regularly — but also read the News and the emails we send to you. This way, you will stay informed about all changes and new options that may affect your sales.
What to do if you have already set the same-day dispatch time
- Check the same-day dispatch time you have set for selected carriers and days of the week. Next, analyze your sales and make sure that you will manage to fulfill your same-day dispatch declaration. Bear in mind that the number of orders may increase significantly during Black Week and before Christmas.
- Make sure we actually display the time you have set in your offers. Remember that buyers only see the same-day dispatch time in your offers if you meet certain conditions. That is why you need to check if you meet them all.
- If you are unsure whether you will be able to dispatch orders that buyers place and pay for by the time you have set for the same-day dispatch — change it to an earlier time. If you do not do this and fail to dispatch parcels by the time you set — we may stop displaying information about the same-day dispatch time in your offers.
- If you are sure that you will be able to process an increased number of orders even faster than usual — you can set a later same-day dispatch time. This increases the chances that customers decide to shop with you.
What you can do if you are expecting delays
- You can use the disable deliveries faster than my declaration option. You will find it in the Delivery efficiency tab. You can use it if you dispatch parcels faster than you declare and you do not want us to take it into account in the estimated delivery time. When you click it in your offers with a declared dispatch time within 2 and 3 days, the estimated delivery time will not be shorter than the dispatch time you declared. Learn more.
This option can also be helpful when you declare same-day dispatch, but you are not able to dispatch your orders on time. In that case, extend the declared dispatch time in your offers to 2 or 3 days first, and then use the disable deliveries faster than my declaration option. Thanks to that, buyers will see a more reliable delivery time in your offers.
- If you do not prepare all the parcels before the courier arrives, you can:
- place them in a parcel locker
- deliver them to a pick-up point
- deliver them to the sorting office yourself.
If the parcels are scanned by 8 a.m. the next day — we consider them dispatched on the same day. Learn more.
What to do if there is a problem with a courier pickup
We can exclude orders dispatched with a delay solely due to the carrier's fault from:
- your sales quality metrics: On-time dispatch and Fast dispatch
- your statistics, based on which we check whether we can display information about the same-day dispatch time in your offers.
Depending on how you dispatch orders, we will exclude them from your statistics automatically or based on your report submitted through the new Report a pickup problem tab.
When we will exclude orders automatically
We will exclude orders automatically if they meet all the conditions below:
- you dispatched them using Ship with Allegro and ordered a pickup for them in that tool — we do not automatically exclude orders for which you have ordered fixed pickups
- you ordered a pickup before the dispatch time you declared in the offers expired
- due to a problem with the courier pickup, the parcels with these orders were scanned too late (after 8:00 a.m. on the day after the declared dispatch time had expired) or not at all
- the parcels with these orders have been delivered to buyers after the estimated delivery time that they saw in offers during shopping had passed.
We will exclude these orders from your statistics at the latest the day after the estimated delivery date that the buyer saw in the offer at the time of purchase. You do not need to contact us regarding them. You can find information about the exclusion of a given order in the Delivery efficiency report.
How to report a problem with a courier pickup
From now on, you can do it in the Report a pickup problem tab. Read our article to learn how to do it step by step.
What we do if the delivery is delayed due to the carrier's fault
We calculate the estimated delivery time displayed in your offers based on your dispatch data and the carriers' shipping time. If we notice that the carrier is processing orders with a delay, we will extend the shipping time for them.
In some cases, we may exclude the ratings buyers gave you after the purchase from your statistics. Then, we will not include them in your sales quality or recommendation percentage. We may do it, for example, when the rating is only based on the carrier's delay. We will exclude such a rating automatically if all three conditions below are met:
- the buyer gives you the Not recommended rating and indicates delayed delivery as the reason for that rating, and
- the buyer adds a comment to that rating that is shorter than 4 characters, or does not add any comment at all, and
- we confirm in our system that you dispatched the parcel according to the time declared in your offer.
We exclude ratings based on the carrier's delay within 3 days from the moment the parcel with the order the rating concerns is scanned.
Useful links
- Learn more about the same-day dispatch time.
- Check the cut-off times for selected carriers.
- See the current shipping times for specific delivery options.
- Check your statistics related to dispatch efficiency.
- Learn how to dispatch orders properly.
Estimated delivery time
Thanks to the information on the expected delivery times, buyers know when to expect their orders. See where we display the estimated delivery time and what it depends on.
Buyers value fast and timely deliveries. Delivery time is one of the factors influencing the decision to make a purchase in a given offer. That is why the estimated delivery time we display in your offers must be as short as possible and, first and foremost, factual.
Where to check the estimated delivery time displayed to the buyer at the moment of purchase
You can do it in the Orders tab. Just check the Delivery details section in the selected order. There, you can find the estimated delivery time that the buyer sees in the offer at the moment of purchase.
Where buyers see the estimated delivery time
Before the purchase:
- on the product list
- in the Suggested for you section in offers
- on the offer page.
During the purchase:
- in the delivery and payment form
- on the thank you page.
After the purchase — in the Purchase History tab, in the details of a given order.
How we calculate the estimated delivery time
We calculate the estimated delivery time based on dispatch data and the carriers' shipping time.
Check the details in the table below.
| Counting starts | Counting stops | |
|---|---|---|
| Dispatch time | Counting starts when the order is placed (for orders with payment on delivery) or paid for (in the case of orders with payment in advance) |
Counting stops when the courier scans the parcel |
| Shipping time | Counting starts when the courier scans the parcel |
Counting stops at the first delivery attempt or the moment the parcel is placed at a pick-up point / parcel locker |
What we take into account estimating delivery times
- The dispatch time you declare in your offers. You declare it in the listing form. You can change it at any time: in a single offer or in multiple offers at once.
- Actual shipping time data — based on previous and current orders, we check how quickly you manage to dispatch parcels. We take into account the data from the last 90 days. This time frame may change during a period with increased sales — for example, before Christmas.
- Shipping times declared by carriers. For most delivery options, we automatically complete the shipping time in the price lists. You can check it at any time here. For some delivery options, you can edit the shipping time yourself. Learn more.
- Actual shipping time data for a given carrier — based on previous and current shipments, we check how much time the carrier needs to deliver a parcel to the recipient.
- Information about the same-day dispatch time — if you have set it on your account.
- Categories in which you list your offers.
- Seasonality of sales — for example, an increase in sales before Christmas or during the Black Week.
- Calendar days — we check whether the delivery time includes working days, holidays, or weekends.
- Sales break — if you set it on your account.
Additionally, let us know if you dispatch parcels faster than you declare and you do not want us to take it into account in the estimated delivery time. Go to the Delivery efficiency tab and click [disable deliveries faster than my declaration]. Learn more about this option.
What can I do to keep the estimated delivery time in my offers as precise as possible?
- Set the shipping time in your offers according to the actual dispatch time — this way, your declarations will be consistent with our data. Additionally:
- if you dispatch products from offers at different times — group your offers and set a factual dispatch time for each group.
- if you expect delivery delays — extend the declared dispatch time so that buyers know they may need to wait a bit longer for their orders.
- Use the services of trusted carriers that are integrated with us. It will allow you to keep track of shipping times and work with courier companies that offer on-time delivery.
- If you have set the same-day dispatch times, make sure they give you enough time to prepare parcels and hand them over to the courier. Learn more.
- Make sure you dispatch orders correctly. Tracking your parcels allows us to collect data on their timely delivery.
I am experiencing dispatch delays. What can I do to ensure that the estimated delivery times displayed in my offers take those delays into account?
If you want the estimated delivery time to take those delays into account:
- Extend the dispatch time you declare in your offers. You can change it at any time: in a single offer or in multiple offers at once.
- Disable deliveries faster than your declaration — you can do it in the Delivery Efficiency tab. Learn more.
Additionally, if you have set the same-day dispatch times, you can change them to earlier hours. Check how to do that.
Why does the estimated delivery time you display in my offers include several days?
It may be a result of:
- different dispatch times — if you dispatch some parcels on the same day and some after a few days, it is hard to estimate the delivery time correctly
- your sales break — if you have set a sales break and have not been dispatching orders for some time, we cannot estimate precisely how long it will take you to prepare parcels for dispatch
- public holidays — in the pre-Christmas period, both sellers and carriers often work non-standard hours. That makes it difficult for us to predict delivery times with day-to-day accuracy.
In the Delivery section of my offer page, buyers can see that I dispatch orders within 24 hours. However, you display an 8-day delivery in the delivery details. Is that the way it should be?
In the Delivery section of the offer page, we display the dispatch time — the time it takes you to hand the parcel over to the courier or bring it to a pick-up point or a parcel locker — in this case, usually up to 24 hours. In the delivery details for the individual carriers, we display information about the estimated delivery time — when the package will reach the buyer or a pick-up point / parcel locker. Delivery in 8 days is due to the carrier's shipping time — in this case, the carrier needs 7 days to deliver the parcel.
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