We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development
. Ensure security, prevent and detect fraud, and fix errors
. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
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Editing account details
Can I change my username
Unfortunately, this is not possible. Check why you cannot change the name and what other options you have in this regard.
Unfortunately, for security reasons, you cannot change your username once you have chosen it.
You can change a Client:123456789-type username, which we assign automatically to new users, once.
The username you select must be unique ― no other user may have it, even if they are not active for quite a while. A user of an account (including its name) is a person (or a business) who has registered it.
If you want to use another username, create a new account, using a different email address.
How to correct contact information provided at registration?
The account details should be correct and current. In this article you will learn how to change contact information and which data you cannot change.
If you want to correct or update your contact information, open the Account details tab, and click [zmień] (change) under the information you want to change. Enter the new or corrected contact information and click [zapisz] (save).
If you entered a wrong birthdate at registration and you want to correct it, contact us. You cannot change the username once you create an account.
While updating your contact information, remember that transferring an account ownership is forbidden.
Can I change the account owner?
The owner of a regular account on Allegro is always the person on whose data the account was registered. Other solutions are also possible.
No. Due to transaction security concerns, you cannot transfer the regular account ownership to another person.
A person whose data was provided at registration on Allegro is always a regular account owner and user. The account owner is responsible for all transactions linked to their account, and bound to settle any billing charged on them.
If you transfer account ownership to a third party, we may suspend it.
Check what personal information you can edit in the Account details.
What and when you can change in your account details
You can change various data in your account, some of which should be updated on a regular basis. Learn about changing data in this article.
You can find your account details in the Allegro account details tab. There, you can check and change them. In order to avoid confusion at purchase or parcel delivery, make sure your account details are always correct and up-to-date.
The users who are younger than 18 years old must provide their birthdate. Keep in mind that a birthdate may be corrected only by an Allegro employee.
How to update account details
- Email — learn how to update it here.
- First name and last name
- Non-business (regular) account — we allow for a change of personal information only in special situations when the change may be confirmed by court or administration — for example, when you get married. Learn how to change it here.
- Business account — you can edit the first and last name of the person responsible for contact with Allegro.
- First name and last name (transfering account)
- Business account — business name, if the business details (tax identification number (NIP), National Business Registry (REGON) number, KRS entry number) do not change.
- Login (username) — you can change it only if your username is Client:123456789. Learn more.
- Contact information — the address you provided is the default address for shipping items you purchased. If you want parcels to be sent to a different address, provide it in the delivery form. You can add, edit, and delete your contact information in the Account details tab. Keep your phone number updated so that it is easier to contact you about dispatch and delivery of your purchases.
If you have a business account and do not want us to display in the About Seller section your contact number provided in the Account information, provide another contact number for buyers.
In the About Seller section on the offer page, we display, for example, your company and contact details — such as the email address or contact number you have provided in the Sales Settings.
If you have a business account and do not provide the contact details for buyers in the Sales Settings — About Seller tab, we display the contact number entered in the Account information section.
We do it following the Digital Services Act — the EU regulation that changes some of the rules of using online platforms such as Allegro. The regulation has been in force since February 17, 2024.
Why do I have to confirm my details
In some situations, we may ask you for additional confirmation of your data – for example, while trying to recover your account, you may need to send a photo of the document.
In justified cases like:
- violation of the Allegro Terms & Conditions
- changes to the account details
- account recovery
- legitimate concerns about the security of the account or transactions
we may ask you to additionally confirm your details.
What documents we may request
- If you hold a regular account — we will ask you to present an unedited photo of your ID.
- If you hold a business account — we will ask you to present unedited photos that confirm the existence of your business, for example, the document that confirms the assigning of NIP (Polish Tax Identification Number) and REGON (Polish National Business Registry Number). In some cases, we may also ask you to present an unedited photo of your ID.
Why we ask you to present photos of documents
We only need them to confirm the authenticity of the information provided in the registration form and to confirm the identity of the person using the Allegro account. Submitting those photos is voluntary. However, it may be a condition of continuing cooperation between you and Allegro.
What happens with the photos you submit
We will delete them as soon as we have confirmed your details are correct.
