We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
I have not received the transaction rebate (sales commission refund). Can I appeal?
If you have not received a transaction rebate (sales commission refund), you can appeal against this decision using the dedicated form in which you will select the relevant application.
If you have not received the transaction rebate (sales commission refund) despite your application, you can appeal against the decision through the dedicated form.
Before you file an appeal, remember to refund the payment to the buyer through Allegro if that is how they paid for their purchase.
The appeal form serves only to file an appeal. You cannot apply for a transaction rebate (sales commission refund) through this form. You will find a relevant application form in the Orders tab – check how to apply.
To ensure good service quality and efficiency, each transaction is verified individually. That is why through the form you can appeal against the decision regarding individual transactions only. You can select the transaction from the list. We will not consider appeals against the decisions stipulated in the comment.
In the form, you can see the applications from the last 120 days. While considering an appeal, we consider data available in our system.
Additional information and attachments
If we need additional information or attachments, we will ask you to provide them directly during the application. If you do not do it, we may ask you to send them via email again.
If you do not see a request for additional information or attachments in the appeal form, it means that we will consider your appeal based on the data we already have.
If the buyer has withdrawn from the agreement through the Purchase history tab, you do not have to send us their statement. However, remember it is good to have the buyer’s statement about withdrawing from the agreement if this is the reason why they resigned from the purchase.
