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I have a problem with listing offers from a file. What should I do?
When listing offers in bulk, you can come across errors during file uploading and processing. Check the most frequently occurring error messages and how to tackle them.
When you list an offer from a file, you may see error messages during its uploading and processing. See what the most frequent errors mean and how to correct your file.
Errors during the file uploading
| Error message | What you can do |
|---|---|
| Wrong file format. Upload the template in CSV format (Comma Separated Values). | What you can do |
| Invalid file encoding. Save the file in UTF-8 or Windows-1250 format. | What you can do To correct the file coding, follow those instructions. |
| All rows in the file contain "No Action" in the "Action" column. Select at least one "Edit" or "Add" action to process the file. | What you can do When you edit the offer listing report, you can decide whether you want to list, edit, or skip each of your offers. Selecting No Action produces the same results as deleting a row with the offer. In your file, all the offers have been skipped. Go back to your report file and check which offers you want to list or edit. Then, change their status from No Action to List or Edit. |
| We did not find any products in the Allegro Product Catalog. Use the Allegro template to list offers. | What you can do Open the List from file tab and click Create Allegro file. With our template, you can list your offers even if we do not find them in the Allegro Product Catalog. |
Errors during the file processing
Click the error message to see the suggested solution.
You are trying to list the offer with description in HTML format that is wrong or not supported by us.
In the description, you can only use the following HTML tags:
- <h1>…</h1>
- <h2>…</h2>
- <p>…</p>
- <ul>…</ul>
- <ol>…</ol>
- <li>…</li>
- <b>…</b>
If you want to use two or more tags for the same description part:
- use only the permitted tags sequences
- close tags in reverse order of opening them.
Example
| Valid | Invalid |
|---|---|
| </b></h1> | Invalid <h1><b> |
Your file and the description it contains have been coded incorrectly. See how to save the file.
The offer details you provided are incomplete:
Go to the report and complete the data we indicate.
The category in which you want to list your offer and the product category have to be the same. You can check the product category in the report.
Sometimes the EAN matches more than one product. Then, we do not know which product you want to list. In that case, enter the unique Allegro ID instead of the EAN:
- Go to the product search engine.
- Enter the EAN in the search field and click [search].
- Select the proper product and copy its ID.
- Download report. Paste the ID instead of the EAN.
When processing your file, we aim to catalog all the offers you have provided — to link them to a product you sell. That error means we cannot do it with at least one of your offers, because their details are incomplete.
Download report and complete the details we indicate.
Some of the parameters, like brand or material, contain a list of allowed values — you can select one or several of them. If you enter a value different from the ones provided, we do not list your offer.
Download report and click the cell with the parameter you want to correct. We will display a new window with the list of all the allowed values. Select one or several of them and click [ok].
It means that:
- based on the offer details you have provided, we could not find the matching product in the Catalog and
- you selected the recommended List only those offers for which we find a matching product in the Allegro Catalog option when uploading the file.
Check if the details you have entered are complete. If all the details are correct, let us know that you want to create a new product.
To do that, upload the file again and mark List all offers from the file. We will then create new products and link them to the offers for which we cannot find an existing product. That way, you can create several products at once — it may affect your monthly limit of 20,000 new products.
