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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Allegro DPD Pickup and Allegro DPD Parcel Lockers with dispatch from Poland to Czechia
The Allegro DPD delivery options with dispatch from Poland to Czechia will help you reach more customers outside Poland. You can use them if you have a business account.
How to add those delivery options to your offers
You can enable the Allegro DPD — dispatch from Poland to Czechia delivery options in your offers on allegro.pl and allegro.cz. Those delivery options will not be visible to buyers in offers on allegro.sk.
Open your shipping price lists in the Delivery Settings tab and select dispatch from: Poland and [to Czechia]. Check the appropriate delivery options in the Settlements with Allegro section.
Check how to set the same-day dispatch time.
In the price lists, there is a field where you can provide the shipping price in CZK for buyers from Czechia on allegro.cz — even if you sell only on allegro.pl. This field cannot be left empty.
We will not display the price to your buyers unless you share your offers in the foreign marketplace. You can enter your own delivery price or leave the one we suggest.
Buyers on allegro.pl will see the prices in PLN, and buyers on allegro.cz — in CZK (if you share your offers there).
How to dispatch parcels
You can dispatch parcels only through our free tool — Ship with Allegro — or through integrating external tools (for example, Baselinker) with the Ship with Allegro API.
- Open the Orders tab, select the order for which you want to dispatch a parcel to Czechia, and click [dispatch parcel]. We will redirect you to the Ship with Allegro dispatch form for that order. There, you will complete the details about the dispatch.
- In the Order a shipment step, in the Dispatch under the agreement section, you will see information about the carrier selected by the buyer. In the Delivery section, you will see the details provided by the buyer at purchase.
- In the Parcel section, you can provide the parcel details. Once you have the form completed, click [save], and then [order parcels].
- In the Select shipment step, you can download labels generated for your parcels. Click [download documents], and then [labels].
- In the next steps, you can order a courier pick-up. You can also do it later — in the Ordered parcels tab.
The price of every parcel includes insurance up to 1,000 PLN.
You can hand a parcel over:
- during the courier pick-up — the courier will collect the parcel from the address you provided in the Ship with Allegro dispatch form. We make this option available within the basic service — which means it is free of charge.
- in the DPD Pick-up Points.
The maximum parcel dimensions and weight
Maximum dimensions:
| Allegro DPD Pickup Czechia | Allegro DPD Parcel Lockers Czechia |
|---|---|
| length of the longest side of the parcel — 100 cm maximum dimensions (2x width + 2x length + height) — 250 cm |
Allegro DPD Parcel Lockers Czechia 50 cm x 44 cm x 59 cm |
The maximum parcel weight for each delivery option — 20 kg.
The parcel weight is calculated according to its actual or dimensional weight. We consider the higher value to calculate the price.
We calculate the dimensional with the following formula: [height (cm) x length (cm) x width (cm)] / 5,000.
What the settlement model is
You will settle delivery costs of those delivery options within Allegro Standard. That means you do not have to conclude an agreement with the carrier — you settle directly with us within a monthly invoice.
We add delivery costs to Settlements with Allegro on your account.
How much you will pay for parcels
You can add those delivery options to your offers on allegro.pl and allegro.cz. Depending on the marketplace you sell in, you will settle for parcels in PLN or CZK.
How much you will pay for parcels on allegro.pl
| Delivery option | Gross fee for parcels up to 10 kg | Gross fee with surcharge to parcels from 10 to 20 kg |
|---|---|---|
| Allegro DPD Pickup Czechia | Gross fee for parcels up to 10 kg 10.99 PLN |
Gross fee with surcharge to parcels from 10 to 20 kg 10.99 PLN + 9.99 PLN |
| Allegro DPD Parcel Lockers Czechia | Gross fee for parcels up to 10 kg 10.99 PLN |
Gross fee with surcharge to parcels from 10 to 20 kg 10.99 PLN + 9.99 PLN |
The Allegro DPD Pickup Czechia and Allegro DPD Parcel Lockers Czechia delivery options are not available within Allegro Smart! on allegro.pl.
How much you will pay for parcels on allegro.cz
Settling parcels outside Allegro Smart!
| Delivery option | Gross fee for parcels up to 10 kg | Gross fee with surcharge to parcels from 10 to 20 kg |
|---|---|---|
| Allegro DPD Pickup Czechia | Gross fee for parcels up to 10 kg 59 CZK |
Gross fee with surcharge to parcels from 10 to 20 kg 59 CZK + 49 CZK |
| Allegro DPD Parcel Lockers Czechia | Gross fee for parcels up to 10 kg 59 CZK |
Gross fee with surcharge to parcels from 10 to 20 kg 59 CZK + 49 CZK |
Allegro Smart! parcel settlements
The Allegro DPD Pickup Slovakia and Allegro DPD Parcel Lockers Slovakia delivery options are also available within Allegro Smart! on allegro.cz.
The fee you will pay depends on the buyer's order value.
| Order value | The fee you pay for a parcel up to 10 kg |
|---|---|
| from 179 to 268.99 CZK | The fee you pay for a parcel up to 10 kg 9.39 CZK per parcel |
| from 269 to 378.99 CZK | The fee you pay for a parcel up to 10 kg 18.09 CZK per parcel |
| from 379 to 588.99 CZK | The fee you pay for a parcel up to 10 kg 29.19 CZK per parcel |
| from 589 to 878.99 CZK | The fee you pay for a parcel up to 10 kg 44.49 CZK per parcel |
| 879 CZK or more | The fee you pay for a parcel up to 10 kg 58.49 CZK for the first parcel and 44.49 CZK for each subsequent parcel within the same order |
Surcharges for parcels over 10 kg (actual or dimensional weight) are specified in the price list.
If your parcel is bigger or heavier than what you have declared during dispatch and exceeds the maximum dimensions and weight ― we will charge you an additional fee, and send the parcel back to you.
In the Allegro Terms & Conditions, you will find all the basic and additional fees for those delivery options.
See when you will be refunded for Smart! parcel fees.
Returns
If the customer does not collect the parcel, and it is returned to you, for such a return you will pay:
- 18.99 PLN — for purchases made on allegro.pl
- 99 CZK — for purchases made on allegro.cz.
If applicable, we will charge you additional service fees according to the price list.
We cover the costs of returning parcels uncollected by the buyers. If the customer does not collect the order made on allegro.cz and the parcel is returned to you, you will pay only a symbolic amount for each such return — 5 CZK which equals 1 PLN.
Check the promotion's details in its Terms & Conditions.
Complaints
You can file a complaint in 2 ways:
- on your own to the carrier ― if the parcel was damaged or lost
- through Allegro ― when the complaint concerns deliveries you dispatched via the Ship with Allegro tool without an agreement with the carrier.
In that case, report to us (via chat, email, or phone) a complaint concerning:
- the delivery fee
- fees for additional services
- damage or loss of the parcel.
If you file a complaint and it turns out that the fees are miscalculated — the carrier will send us a correction we will later include in your bill. If the complaint concerns damage or loss of the parcel and you file it without Allegro's involvement, the correction will go directly to the bank account number you have indicated.
