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Allegro DPD Pick-up — information for sellers
Learn more about the Allegro DPD Pickup delivery option — you can settle it conveniently with Allegro Standard.
Learn more about the Allegro DPD Pickup delivery option:
- You will settle Allegro DPD Pickup and Allegro DPD Pickup payment on delivery with Allegro Standard.
- You can use those delivery options if you hold a business account.
- They will come in handy if you dispatch parcels up to 20 kg.
- You can also enable them within Allegro Smart!
- You can dispatch parcels only through our dispatch tool — Ship with Allegro. You do not need to conclude an agreement with DPD.
How to enable Allegro DPD Pickup
Go to your shipping price lists in Delivery Settings. Select dispatch from: Poland and [to Poland]. You can find the Allegro DPD Pickup delivery option in the You are settling with Allegro (Allegro Standard settlements) section.
You can enable it in your offers for the maximum of:
- 11.99 PLN — for payment in advance
- 16.99 PLN — for payment on delivery.
You can easily add Allegro DPD Pickup to multiple price lists at once. Just click the following button:
We will display a screen where you can add Allegro DPD Pickup to select shipping price lists. Uncheck the price lists to which you do not want to add that delivery option.
The settlement model
You will settle the Allegro DPD Pickup within Allegro Standard— directly with us and for attractive rates. You will pay for parcels dispatched with that delivery option and additional services with your monthly invoice.
Each time, we add delivery costs to Settlements with Allegro on your account:
- we add the fee for parcel dispatch in the month when the service was performed
- we add the fee for additional services (e.g., additional insurance, oversized parcel) in the month following the service's performance.
To benefit from our offer, on dispatching the parcel select:
- Allegro agreement (Allegro DPD Pickup or Allegro DPD Pickup payment on delivery) — if you use Ship with Allegro
or
- Ship with Allegro API and the Allegro agreement if you use external systems, like Baselinker or Sello.
However, if you have your own agreement with the carrier, you will settle according to their price list.
How much you will pay for shipping with Allegro DPD Pickup
Allegro Smart! parcel settlements
| Order value | Allegro Smart! parcel cost |
|---|---|
| from 30 to 44.99 PLN | Allegro Smart! parcel cost 1.59 PLN |
| from 45 to 64.99 PLN | Allegro Smart! parcel cost 3.09 PLN |
| from 65 to 99.99 PLN | Allegro Smart! parcel cost 4.99 PLN |
| from 100 to 149.99 PLN | Allegro Smart! parcel cost 7.59 PLN |
| 150 PLN or more | Allegro Smart! parcel cost 9.99 PLN |
For the first parcel in an order, you will pay the fee determined in the table for an order of a specific value. For each subsequent parcel, we will charge you the fee listed in the table for an order valued from 100 to 149.99 PLN. This does not apply to orders worth up to 149.99 PLN. In their case, you will pay the same for each subsequent parcel from the order.
We will charge an additional POD service fee of 4.99 PLN for an Allegro Smart! delivery with the Allegro DPD Pickup payment on delivery option. In addition to the payment for the order, you will also get 4.99 PLN for the POD service from the buyer.
See when you will be refunded for Smart! parcel fees.
Settling parcels outside Allegro Smart!
| Delivery option | Cost per parcel |
|---|---|
| Allegro DPD Pickup | Cost per parcel 11.99 PLN |
| Allegro DPD Pickup payment on delivery | Cost per parcel 16.98 PLN |
You will settle additional service fees according to the price list.
The price of every parcel includes insurance up to 1,000 PLN.
The maximum parcel dimensions and weight
The maximum dimensions and weight of parcels you can dispatch with the Allegro DPD Pickup delivery option
- parcel weight (actual or dimensional) = max. 20 kg
- length of the longest side of the parcel = max. 150 cm
- sum of the height and the circumference (2 x length + 2 x width) = max. 300 cm.
Parcel dimensions are the same for every dispatch point. The parcel weight is calculated according to its actual or dimensional weight. We consider the higher value for settlements.
- actual weight — how much the parcel weighs when placed on the DPD scale
- dimensional weight — related to the size of your parcel. We calculate it with the following formula: [height (cm) x length (cm) x width (cm)] / 6,000.
Among the documents available for download from the carrier’s page, you can find the instructions on how to properly pack a parcel.
You can dispatch parcels with Allegro DPD Pickup and Allegro DPD Pickup payment on delivery through the Ship with Allegro tool. You can also dispatch them by integrating the Ship with Allegro API with external systems, like Baselinker or EasyUploader.
Access to Ship with Allegro is free of charge. You do not need any extra formalities to use it. It is pretty simple — you can move from your Allegro account to Ship with Allegro in just two clicks.
Go to the Orders tab and click [dispatch parcel] for the selected order with the Allegro DPD Pickup or Allegro DPD Pickup payment on delivery. We will redirect you to the Ship with Allegro dispatch form for that order.
If the buyer asks you to change the delivery address, you can do it while dispatching the parcel. However, you cannot change the delivery option, for example, from delivery to a pick-up point to delivery to the buyer's doorstep.
You can order a courier to collect your parcel. The courier will collect the parcel from the address you provided in the dispatch form. It is an additional service you will settle according to the price list.
The courier pick-up is free of charge, provided that you hand over to the courier a minimum of 4 parcels per pick-up. If you hand over less than 4 parcels during pick-up, the service costs 4.99 PLN. We will add the service cost to Settlements with Allegro on your account in the month following the month the service was performed.
Generating a label does not mean that you ordered a courier pick-up automatically. Remember to order a pick-up if you want the courier to collect your parcels.
Read our article about Ship with Allegro to learn more about that tool.
How to set the same-day dispatch time
The same-day dispatch time is the time by which buyers must place their order and pay for it if they want the parcel to be dispatched on the same day.
You can set it in the Delivery settings tab — in the Ordering time settings section:
Complaints
You can file complaints about:
- the delivery fee
- fees for additional services
- parcel damage or loss.
There are two ways of filing a complaint:
- on your own, through our complaint form in the Ordered Parcels section. Select the order you want to file a complaint about, open the order details, and click [complain about delivery]. Use this form if your complaint concerns parcels you dispatch in the Ship with Allegro tool without a separate agreement with the carrier.
- directly through the form on the DPD website — you will find it in the My DPD tab. Make sure to include our power of attorney when filing such a complaint. All you need to do is change the language settings to Polish and click [pobierz pełnomocnictwo] (download the power of attorney) in the Reklamacje dostaw (Delivery complaints) section.
If you file a complaint and the fees prove to be improperly charged, we will settle them on your account.
If the complaint relates to damage or loss of a parcel, and you file it without our involvement, the correction will go directly to the bank account number you indicated.
