We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Rules of selling on Allegro
The product I sell has entered the Safety Gate's list of dangerous products — what should I do?
The Safety Gate system enables the exchange of information between the EU member states and the European Commission on products that pose a risk.
If the product you sell has entered the dangerous non-food products list within the EU Safety Gate system — contact the manufacturer, distributor, or other entity indicated on the website of the Safety Gate or the Polish Office of Competition and Consumer Protection. On the Safety Gate website, you can find daily alerts submitted by the EU member states.
How I will know that the product I sell is dangerous
You can learn that the product has entered the dangerous products list from various sources:
- from us (via email)
- from the media
- on your own — for example, from the website of Safety Gate or the Polish Office of Competition and Consumer Protection.
What means that a product is dangerous
The fact that a given product has entered the list may mean that:
- it poses a danger to its users and others — including a threat to health, life, or safety
- it does not meet legal requirements.
What I should do if I have a dangerous product
Most importantly: do not list offers with that product.
- Check the product details in the Safety Gate system. If necessary, contact the entity that made the decision to add the product to the list, or that is in charge of duties related to that product.
- If you sell as an entrepreneur, you are obliged to contact customers that have already bought the dangerous product from you. Ask them to stop using it immediately and discuss further steps.
- If you are in the process of fulfilling an order — do not send such a product to customers and contact them.
- If a customer — as requested — returns the dangerous product, you are obliged to refund them, even if 14 days have already passed since they collected the order.
Selling products from the dangerous products list and failing to comply with other statutory duties can result in imposing a fine on the seller by the Polish Office of Competition and Consumer Protection.
Purchase and exchange offers
On Allegro you can only offer selling specific items or services. Offers like "I want to buy...", "I want to exchange..." and the like are prohibited.
The ban also concerns using an offer as an ad (displaying, for example, the business address or a service price list).
Different rules apply in the descriptions in classifieds.
Keyword manipulation
Manipulation of keywords is a situation when the offer (title, description) uses e.g. brand names, names to increase the popularity of the offer.
Keyword manipulation takes place when a seller uses certain phrases incorrectly (for example, brand names or last names) in order to increase the popularity of their offers.
In the offer description and title, you cannot use keywords to manipulate search results. These practices are unfair towards buyers because it may make it harder for them to find the item they are looking for.
We consider keyword manipulation to be: out-of-context keywords and other ways of introducing names of related items or brands to the description.
Examples of forbidden use of keywords in the offer description
- words not directly related to the sales object in the offer description or title (for example, placing iPhone or Xiaomi in the title of the offer with a Samsung phone)
- a list of popular keywords often used in the search engine but not related to the sales object
- phrases such as: "zapach typu" (scent type), "odzwierciedlenie" (mirroring), "podobne do" (similar to), "w stylu" (in the type of), "lepsze niż" (better than), "nie jak..." (not like…), and alike combined with brand names. Some cases of such usage of brand names may constitute an infringement on manufacturers’ commercial right (for example, phrases like: "Bluzka w stylu Zara" (Zara-type blouse) , "Spodnie lepsze niż Wrangler" (Trousers better than Wrangler)).
Prohibited charging of additional fees
Adding additional fees to the final price is not allowed, except for delivery costs, as specified in carriers' price lists.
Charging additional fees after finalizing the transaction is not allowed. Learn more below to avoid any confusion in this matter.
Additional fees and delivery costs
Adding any extra costs to the final price is not allowed. You cannot demand that the buyer pays more than the price of the purchased item (both through buy now or bidding) and the costs of the selected delivery option.
You can charge only the actual delivery costs, based on the price lists of courier and postal companies. The delivery cost covers both the base price for sending the parcel, and additional services offered by courier and postal companies, such as insurance. You can round off the delivery fee to make settling the costs easier for the buyers.
You cannot add the parcel preparation costs (such as packaging or service costs) to the final price – these should be included in the product price.
Additional commissions
Charging the buyers for the Allegro commission fee or the payment card processing fee is prohibited.
Net prices
It is also prohibited to declare that the amount bid is a net price (excluding VAT), or that a certain percentage of the price must be added in order to obtain a VAT invoice. All prices are gross prices (including VAT), expressed in PLN. If you have a business, you are obliged to issue an invoice without any additional charges on the buyer’s request.
Customs
If the purchase is subject to customs, the item price does not have to include the customs duty.
appearance: device theme
