We have introduced the changes for sellers announced for June 16

Automotive: we now require at least one delivery option in an offer

How it wored before

You did not need to enable any delivery options in offers from the Automotive category. In-store pickup was enough.

What we have changed

Allegro is an online sales platform and an efficient dispatch of products is of key importance.To help you reach more buyers, we have started to require at least one delivery option other than email delivery or in-store pickup — for example courier delivery or delivery to a pick-up point.

The new rules do not apply to automotive classifieds.

What you need to do

1. Go to the Delivery Settings tab.
2. Create a new shipping price list or edit an existing one — by adding a selected delivery option.
3. Next, add that shipping price list to your offers from the Automotive category.

Learn more about shipping price lists.

What if you do not add any delivery option

If we notice that you have not adapted offers to this new requirement — we will send you a warning. If you do not react to it and fail to enable delivery options to your offers, we will terminate them.

What you gain with this change

• Increased chances of making a sale — customers are more likely to buy in offers in which they can immediately see the available delivery options.
• More time for yourself — you will avoid receiving customers’ queries about how you deliver products.
• Faster transactions — buyers will not need to discuss delivery details with you. This will make the shopping path shorter and save you additional work.

Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have added plant protection products to the list of prohibited goods on allegro.hu

How it worked before

On Allegro, you could not sell plant protection products and biocidal products for fumigation.

However, you coul sell other types of plant protection products — if you met the requirements that resulted from the applicable legal regulations.

What has changed

We have added all plant protection products to the list of prohibited goods on allegro.hu — you cannot list such products in that marketplace.

However, you can still list them in other marketplaces — the sales rules on allegro.pl, allegro.cz, and allegro.sk will remain the same.

What it means for you

If you list plant protection products on allegro.hu, starting today, they are no longer visible in that marketplace.

Basis: amendments to legal regulations having a direct impact on the content of the Terms & Conditions (paragraph 14.1 (a) of the Allegro Terms & Conditions).

We have clarified the parcel parameters for Packeta with dispatch to Czechia, Slovakia, and Hungary

Allegro Packeta features international delivery options that you can use if you hold a business account. You can settle them within Allegro Standard.

Check the dimensions of parcels that you can send to parcel lockers. If your parcel exceeds these dimensions, it will not fit into the locker and will be handed over to the closest pick-up point (PUDO) free of charge — however, this may extend the delivery time. To avoid that, make sure your parcels do not exceed the dimensions provided below.

What we have changed for options with delivery to parcel lockers

For the following delivery options:

• with dispatch to Czechia

• Allegro Dispatch from Poland to Czechia — Packeta Parcel Lockers
• Allegro Dispatch from Slovakia to Czechia — Packeta Parcel Lockers
• Allegro Dispatch from Hungary to Czechia — Packeta Parcel Lockers
• Allegro Zásilkovna Parcel Lockers

• with dispatch to Slovakia

• Allegro Dispatch from Poland to Slovakia — Packeta Parcel Lockers
• Allegro Dispatch from Czechia to Slovakia — Zásilkovna Parcel Lockers
• Allegro Dispatch from Hungary to Slovakia — Packeta Parcel Lockers
• Allegro Packeta Parcel Lockers

• with dispatch to Hungary

• Allegro Dispatch from Poland to Hungary — Packeta Parcel Lockers

we have clarifed that:

• the standard parcel must be cuboid-shaped with no protruding elements
• the maximum weight of a single parcel is 15 kg
• the maximum dimensions are 35 × 45 × 60 cm.

The delivery rules for Packeta (Zásilkovna) pick-up points remain the same.

See how to dispatch parcels from Poland with Allegro Packeta.

Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have extended the dispatch area for Allegro DHL Courier Czechia — delivery tomorrow

Only sellers who dispatch parcels from the Zabrze and Wrocław areas can use the Allegro Courier DHL Czechia — delivery tomorrow option.

What has changed

We have extended the dispatch areas and add new postal codes of locations where this delivery option is available. Check their list (92 KB, XLXS).

What you can gain with this change

It is easier for you to dispatch parcels with Allegro DHL Courier Czechia — delivery tomorrow.

See how to dispatch international parcels from Poland with DHL courier.

Basis: changes in the scope of services provided, including the introduction of new services (paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have increased the maximum parcel dimensions for Allegro International Parcel Lockers Slovakia

Check out the new maximum parcel dimensions for Allegro International Parcel Lockers Slovakia:

Learn more about Allegro International Slovakia.

Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have updated the One Fulfillment by Allegro Terms & Conditions

We have introduced several changes to the service.

We will not dispose of unsold textiles, clothing, and footwear

Starting July 19, 2026, the EU's ESPR (Ecodesign for Sustainable Products Regulation) brings a complete ban on the disposal of unsold textiles, clothing, and footwear. It means that the disposal of such products within One Fulfillment will no longer be possible. If you sell textiles that the ban applies to, you need to provide an address for withdrawals within the EU. It is crucial that we know where to ship back your unsold products. If you do not provide this address (in the Withdrawal address section on your One Fulfillment account), you will not be able to create ASNs for new textile products.

You can check the list of products it applies to here.

We have clarified the disposal rules for faulty and dangerous products

In the case of goods that require professional disposal, costs will be determined individually based on our actual expenses.

Such products, due to their condition, require special procedures or transport. The current fee rates do not cover the actual costs of handling products that present a risk to warehouse employees or that may damage the warehouse. It is our priority to ensure the highest possible safety standards in the Allegro Warehouse.

We have introduced changes to handling product withdrawals

• We have clarified and unified the rules that apply to the address for withdrawals within the EU. You are still required to provide us with a valid address within the EU to which we are expected to return products.
• If you provide an address that is incorrect, incomplete, or makes shipping impossible, we will make up to 3 attempts to contact you to obtain the correct details. You need to provide them within 14 days from the first contact from our side. If you fail to provide the correct details within that deadline, we may ship the products to the address assigned to your account
• We have also clarified the consequences of not providing a correct address within the EU. If the address on the account is outside the EU and a proper address for withdrawals is not provided, we may refuse to accept the products into the warehouse or — in specific cases — dispose of them at your expense, in accordance with applicable regulations and legal exceptions.
• We have clarified that we can dispose of the goods after at least 14 days have passed from the first unsuccessful delivery attempt (if delivery is not possible).

These changes allow us yo streamline returns, reduce the risk of long-term storage, and manage products more efficiently in situations where delivery is not possible.

Pilot program in the Electronics category: we will issue smaller refund amounts to buyers for returning used or damaged products

As part of the pilot program, we will not automatically refund 100% of the payment to customers for a returned product whose value has decreased. Sellers will not have to pursue a refund from buyers.

As a result, if a product is returned to you, for example, without accessories or with scratches, we will only refund a part of the amount to the buyer based on a technical condition assessment.

We will send an invitation to participate in the pilot program to a selected group of sellers.

You will pay less for DHL and DPD courier delivery to Czechia, Slovakia, and Hungary for parcels over 10 kg

These changes apply to fees for parcels from 10 to 31.5 kg.

What else we have changed

We have changed the codes used to identify logistics services — you can see them in your account in the Settlements with Allegro tab. We have unified their names, making your financial transaction history clearer and easier to analyze. It is simply an organizational change, and you do not need to take any action. The way of charging fees and fee rates remains the same.

Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).

Allegro Delivery: we have changed the fee Allegro Delivery One Box — delivery today outside Smart! and for a dangerous incident that a parcel may cause. We have also introduced other changes

You do not have to take any action in relation to these changes.

What has changed

• We have lowered the price for Allegro One Box — delivery today outside Smart!: from 12.99 PLN to 10.49 PLN.
• We have increased the contractual penalty from 500 PLN to 1,000 PLN for situations where the content or defective packaging of your parcel leads to a dangerous incident, such as an injury to our employee or property damage. The revised fee applies to a dangerous incident caused by a subsequent parcel. The fee for the first incident remains unchanged: 100 PLN.This penalty will also apply to situations where we find that the parcel contains prohibited, nuisance, or dangerous goods (including ADR).
• We have clarified the definitions of a standard and non-standard parcel.
• We have clarified the packaging standard.
• We have simplified the price list layout.
• We have made editorial changes.

What it means for you

These changes have increased financial predictability and protection for your business. Thanks to precise definitions of parcels and packaging standards, you will avoid extra courier fees, and the simplified price list will allow you to calculate your margin faster. At the same time, clear provisions of Terms & Conditions will strengthen your position in claims and guarantee fair settlements as well as full operational compliance with current market rates.

The Allegro Delivery program — information for sellers.

If you have enabled delivery with Allegro International Czechia and dispatch from southern Poland, the courier will deliver your parcels faster

You do not need to do anything regarding this change.

If:

• you have enabled the Allegro International Czechia delivery option
• dispatch parcels from the areas with postal codes included on this list (PDF, 291 KB)

we will enable an additional delivery option in your shipping price lists — Allegro International Courier Czechia — delivery tomorrow. Thanks to this, your Czech customers will receive their parcels on the next day after placing orders.

The conditions for Allegro International Courier Czechia — delivery tomorrow and the way of handling them are the same as for other Allegro International Czechia options.

See how to dispatch parcels with Allegro International Czechia.

Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have reduced the time to make payments in the Collectible Gold Coins subcategory

How it worked before

If you sold in offers in the buy now format in the Collectible Gold Coins subcategory, buyers — depending on the payment method — had between 7 and 14 days to make the payment.

What has changed

We have reduced that time to 30 minutes. This limit already applies in other offers from the Investment Products category.

How you benefit from this change

Customers sometimes make a purchase in this subcategory, but do not make payment. This change will allow us to reduce the number of unpaid transactions and raise your chances of making a successful sale.

We also want to protect your transactions against rapidly changing gold prices.

See how to list Collectible coins.

Basis: preventing misuse (paragraph 14.1 (g) of the Allegro Terms & Conditions).

We have changed the way of displaying promoted offers on the category page

If you select Promotion on the category page, your offer goes into a pool from which a dozen or so listings are randomly selected for each page view of the category. We display the randomly selected offers to buyers in the gallery on that page. From there, buyers can go directly to your offer.

What has changed

We have increase the number of offers displayed in the gallery to 30. Based on our recommendations system, we will select up to 3 offers that match the buyers' behavior. The rest of the offers will be selected randomly. You do not need to do anything regarding this change.

What you gain with this change

This change allows us to show buyers more offers matching them — and this will increase your chances of making a sale.

Rules of promoting offers on the category page.

Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have clarified the rules for adding information in offer headers

An offer header is a graphic highlight that you can add above the offer description. We have stated in the Terms & Conditions that you can only add a brand or manufacturer logo and information about the store's official status in the header if you participate in our partner programs (based on a separate agreement with us) — such as the Brands Zone.

Learn more about the Brands Zone.

Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).