We have introduced the changes for sellers announced for April 15

We have restored the uniform dimensions of Allegro DPD parcels, regardless of the pick-up point you dispatch them to/at

From April 15, 2024, no matter if the buyer orders an Allegro DPD Pickup parcel to the Żabka convenience store (with or without the payment on delivery option) or another DPD pick-up point, the following parcel dimensions and weight are allowed:

• weight (actual or dimensional weight) — max. 20 kg
• length of the longest side of the parcel — max. 150 cm
• sum of the height and the circumference (2 x length + 2 x width) — max. 300 cm.

If you dispatch parcels using other Allegro DPD options, from today on, you can also dispatch larger parcels at the Żabka convenience stores — provided that they do not exceed the specified maximum dimensions and weight.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We now require you to select the appropriate category for the products you sell

We require you to place the products you sell in appropriate categories. If there is a category dedicated to your product — do not list it in the Other category.

Why we have introduced that change

The category is one of the most important offer elements. Based on the categories, we determine the parameters that must or should be completed. Parameters correspond to the features of the assortment you sell in a given category.

Thanks to the parameters:

• we can display your offers when the buyer is using filters on the offer list
• we know what product you offer and we can catalog it properly.

Why it is not a good idea to list offers in the Other categories

The assortment listed in those categories is very diverse. It makes it hard to select parameters that describe special features for all products in such a category. Customers who search for products there have a difficult task. If there are no parameters that we can add to the filters on the lists, buyers cannot reach all offers with the product they want to buy.

Learn more.

Basis: improving the operation of the website and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have updated the list of brands that sellers from outside the European Economic Area cannot list

To ensure the highest quality and safety of shopping, only sellers who dispatch products from the European Economic Area can list products of certain brands. The ban on the sale of new products of those brands applies to sellers on regular and business accounts who:

• have an account registered with the details of a person or an entity with a place of residence or seat outside the EEA and dispatch products from countries outside the EEA

or

• have an account registered with details from an EEA country but dispatch products from outside the EEA and do not issue an invoice.

What we have changed

We have added new brands to the list — they are available in this PDF.

Basis: preventing misuse (sub-paragraph 14.1 (g) of the Allegro Terms & Conditions).

We have changed the conditions you need to meet to promote offers with Coins

How it was before

You could add Coins to offers on a business account if:

• your average sales rating was at least 4.8
• in the previous 30 days, buyers had given you 5 ratings of 5 minimum.

What we have changed

The only condition for promoting offers with Coins is at least a Neutral sales quality level on the business account.

Learn more:

• What you will find in the My Sales Quality tab
• Promoting offers with Coins – frequently asked questions.

We have changed the way buyers rate product reviews

Product reviews are comments that buyers leave about specific products. They concern only products ― not the seller or the transaction. Buyers can rate whether a given review is useful by clicking the thumbs up or down.

What we have changed

If customers find a given review helpful, they can still to rate it with a thumbs up. However, we have removed the possibility of rating reviews with a thumbs down. If a given review does not comply with our Terms & Conditions ― customers can report a violation.

What are product reviews visible in my offers.

Basis: preventing misuse (sub-paragraph 14.1 (g) of the Allegro Terms & Conditions).

We have introduced changes to the list of forbidden and restricted goods

We have updated the provision regarding sales in the Investment Products and Collectible Gold Coins subcategories on allegro.cz

We have included in the Terms & Conditions information that selling in the Collectible Gold Coins and Investment Products subcategories (except for the Scrap silver and gold subcategory) is possible also on allegro.cz. If you list offers in those subcategories — it is worth sharing them in the Czech marketplace. The rules for selling in those subcategories on allegro.cz are the same as on allegro.pl — however, you can only share offers on allegro.cz from a business account.

Who can list items in the Gold Coins up to the year 1800, Collectible Gold Coins, and Investment Products categories?

Basis: changes in the scope of services provided, including the introduction of new services (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have included in the Terms & Conditions rules regarding the sales of eBooks and mp3 audiobooks

Ebooks and audiobooks can only be listed in the following subcategories: E-Books and MP3 Audiobooks.

If you already sell eBooks and mp3 audiobooks — you do not need to take action. The rules of selling eBooks and audiobooks remain the same. The change concerns the fact that we will include those rules in the Terms & Conditions.

If you want to start selling in those subcategories, contact us at ebooki@allegro.com. You will be able to sell in them if you meet the following conditions.

• You allow buyers to download the ebooks and mp3 audiobooks they buy in the My Shelf tab — you can do that by integrating with the API (we will send you instructions by email).
• The average monthly number of active offers in either subcategory on your account is at least:

• 1,000 — for the MP3 Audiobooks subcategory

or

• 10,000 — for the E-books subcategory.

This does not apply to sellers who offer only publications of their authorship or publications of which they are the publisher.

• You include in the offer description information about the post-purchase terms of use, for example, about the possibility of downloading eBooks and audiobooks in the My Shelf tab.
• You configure the offer so that it contains information that it is impossible to withdraw from the agreement without providing a reason (according to the Allegro returns policy concerning digital content).

Basis: editorial change (sub-paragraph 14.1 (k) of the Allegro Terms & Conditions).

We have clarified the ban on selling harmful substances

The list of forbidden and restricted goods includes harmful substances offered as food products. Those are, for example, yohimbine, ostarine, ligandrol, DMAA, modafinil, ipamorelin, and aniracetam.

We have clarified that such substances cannot be offered as cosmetics or pharmaceutical products.

Basis: security/safety considerations (sub-paragraph 14.1 (h) of the Allegro Terms & Conditions).

We have updated the Allegro privacy protection policy

We have supplemented the privacy protection policy with another purpose of data processing, which stems from the Digital Services Act.

In connection with this regulation, we are required to store and display on the platform:

• personal data of sellers who are entrepreneurs
• information about the entities that paid for the advertisement and on whose behalf we present it.

The retention period for the personal data stored for the purpose specified above is 6 months after the completion of services.

Basis: amendments to legal regulations having a direct impact on the content of the Terms & Conditions (sub-paragraph 14.1 (a) of the Allegro Terms & Conditions).

We have updated the Allegro Ads Partner program Terms & Conditions

Allegro Ads Partner is a program dedicated to agencies that make professional Allegro Ads campaigns on behalf of sellers.

What we have changed

We have increased the minimum amount of spending on the agency account that a given agency needs to reach in a quarter to participate in the program on the Allegro Ads Partner and Allegro Ads Partner+ levels.

What is Allegro Ads Partner program.

We have introduced organizational and editorial changes and corrections

We have removed the provisions concerning the Telehealth category that is no longer available

We have removed Appendix no. 18: General Terms & Conditions of the cooperation related to the sales of vouchers exchangeable for medical services. It was related to the Telehealth category that is no longer available on Allegro.

Basis: editorial changes (sub-paragraph 14.1 (k) of the Allegro Terms & Conditions).

We have clarified the rules regarding offer descriptions and product images

Sellers who have concluded a separate agreement with us can take advantage of exceptions to the rules for descriptions and images in offers. They can, for example, use thumbnails without the white background in categories where it is mandatory. One such exception is the possibility of adding text on the images in the offer — we have included that in the Terms & Conditions.

Basis: changes in the scope of services provided, including the introduction of new services (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

Allegro Smart!: we check whether you provided a Polish return address in your offers

Your offers are Smart! if you meet the conditions concerning sales and offes. One of those conditions — no matter if you hold a business or a regular account — is adding returns terms in your offers. In the Terms & Conditions, we have specified that you should provide a Polish return address in offers with the Smart! badge. It refers to offers where you:

• dispatch products from Poland and
• offer delivery within Poland and
• have enabled the domestic delivery options that qualify for Allegro Smart!

This change does not apply to you if you sell on allegro.pl and dispatch products from Czechia, Germany, France, or the Netherlands.

Learn more.

Basis: improving the operation of the website and the user service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have corrected the editorial errors in the price lists of Orlen Paczka and Poczta Polska

• We have removed the editorial error that implies we provide the fee rates for additional services for Orlen Paczka for delivery within Allegro Smart! (the fee rates are the same within and outside the service).
• We have corrected the code of one of Poczta Polska's additional services and rearranged all of those services in the price list.

The amendments listed above do not affect fee rates.

Basis: editorial change (sub-paragraph 14.1 (k) of the Allegro Terms & Conditions).