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How to report changes in product variants
We have prepared a new tool that allows you to manage product variants more easily. Learn how to use it and what changes you can report.
In the My Assortment tab, you can check the product variants available in each offer and suggest changes to them. This gives you the opportunity to enhance the quality of product variants and the entire Allegro Product Catalog.
You can suggest changes when you want to:
- extend the variant group with the additional products that you offer
- indicate duplicated variants in a group
- report incorrect variants in a group.
How it works
- Go to the My Assortment tab.
- Select an offer and click [more] to display its details.
- Go to the Product variants section and click [see].
- We will display the Product variants in the Catalog section, where you can check how we present variants to buyers in a given offer.
If some variants are grayed out, it means you do not have them in your assortment. If the buyer clicks such a variant in your offer, they will see an offer from another seller. If you notice any errors, click [suggest a change]. We will redirect you to the page titled Submit suggestions for changes in variants. As a suggestion, you can:
- add products to an existing variant group — by clicking [add products]. In a new window, enter the numbers of your offers or a part of the offer title in the search field. Check the selected offers and click [save].
You can repeat the search if you want to add more products to the group.
We may also display other messages — learn more. - remove non-matching variants — if you want to delete a product from the group (for example, it is a model different than others), select it and click Remove non-matching on the bottom green bar.
- merge duplicates— if you want to merge several images of a single product (for example, if the same model is in two different images), check all thumbnails with the same product and select Merge duplicates on the bottom green bar. You can do it multiple times and for different products. After reviewing the suggestion, we will decide which thumbnail to use.
- add products to an existing variant group — by clicking [add products]. In a new window, enter the numbers of your offers or a part of the offer title in the search field. Check the selected offers and click [save].
We will show all your changes on the Submit suggestions for changes in variants page. On the left-hand side, you can see what the group will look like if we accept your suggestion. On the right-hand side, in the Summary section, you can see the list of changes you have entered. You can also check the additional information:
- eye icon — click it to display the details regarding your product linked to the products in that variant group
- yellow icon with an exclamation mark — error. Errors may occur when an offer is incorrectly linked to a product or when product parameters are missing. To see the error details, click the eye icon.
If the Summary is correct, click [submit a request]. We will verify the suggestions and let you know by email whether we accept your changes.
What else you can do in the new tool
When you add products to an existing variant group on the Submit suggestions for changes in variants page, we may display additional messages.
- Next to a product, you can see the message: product linked to another group. Click [view group] to check what that group consists of. If you check that product, you will suggest linking both groups — the one you are correcting, and the one in which the product currently is. After saving the changes, you can preview the group after linking in the Summary.
- You cannot select some products you look up — this means you cannot add them to the group. You cannot add the following products to a variant group:
- products that fall into a category different from the current product categories within the group. If you think that such products should be a part of the group you are correcting, report incorrect product information through the link available in the displayed message.
- products of a brand different from the brand of other products in the group you are correcting. A single group can only consist of products of the same brand. If you think that the products you are adding should be of the same brand as the others, report incorrect product information through the link available in the displayed message.
- product sets.
How to check what is going on with your change request
We will handle your request as soon as possible. You can check its status in the My variant change requests tab, in the Variants section.
Your requests can have the following statuses:
- Accepted
- Pending verification
- Rejected.
When we may reject your request
- If you link products that are not a variant into a single group — for example, different shoe models.
- If you link images that showcase different products — for example, T-shirts in different color shades.
- If you want to delete a product that is a variant and matches the group — other sellers may have in their assortment, for example, additional dress colors that will be in a group with yours.
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